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EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARYAccomplished and innovative professionalwithoveradecadeofmultifacetedexpertiseinthehospitalityindustry,specializinginfood safety and production,profit and loss (PnL)management,adept people management,and meticulous inventory analysis.Firmly convinced of the pivotal role that individuals play in organizational success PROFESSIONALEXPERIENCEGeneral Manager September 2022-May 2024Feast & Fettle, East Providence RI Oversee daily operations of all kitchen production teams, fulfillment, facilities, logistics, and distribution departments. 4700 deliveries per week in RI, MA, CT, ME, NH, NJ, and NY Ensure all food safety standards and quality control over all products from receiving, to preparation and delivery. Set quarterly inspections via third party auditors. Manage kitchen budget and labor costs. Create schedules for 20+ teams to ensure proper utilization of all kitchen equipment in an 24/7 facility.Oversee budget and maintenance for fleet of 40 vehicles across 2 states. Introduce new systems, standards, and machinery to improve and increase efficiencies. Continuously striving to make it better Create and instill a positive culture where all staff feel safe and welcome. Operations ManagerFeast & Fettle, East Providence RI May2021- September 2022 Oversee daily operations of fulfillment and logistics teams ensure order accuracy, and work side by side with member service to create a great member experience Growth of teams from 2700 orders per week to 4700 per week Support managers by scheduling weekly progress meetings and quarterly progress pulses. Field Leader October 2017- April 2024Chipotle Mexican Grill, New England Developed plans for future growth within 11 restaurants to maintain proper staffing levels while controlling turnover and promoting future leaders Protected integrity in training systems by understanding each management role, performed progressive validations and met daily/monthly/yearly key performance indicators Conducted food safety and operations audits regularly, ensured restaurants were safe and each store delivered excellent hospitality and food safety by working lunch, dinner and weekend shifts Ensured food safety by making sure procedures were followed and having certifications for 2 states to operate multi unit restaurants. Achieved annual sales and cash flow by conducting annual sales planning, monthly business reviews, maintaining a great profit and loss margin, and minimizing labor and food costs. General Manager January2014-October 2017Chipotle Mexican Grill, Middletown RI Selection of candidates and ability to recognize and develop potential talent through great interviewing and orientation practices Created training systems to ensure sustainability pertaining to food safety policies and procedures Created weekly schedules to reflect sales trends, promote hospitality, provide proper employees to run each shift smoothly, and maintain a high level of food safety Achieved annual sales and cash flow margins by executing marketing tactics, and delivering an excellent environment for attaining food and labor targets while controlling expenses. Customer Service Specialist December2008 December2014 Phelan Family Brands Recognized by patrons for providing courteous, efficient service and ensuring positive dine in and take out experiences; consistently achieved a following of "regular" customers Utilized high levels of energy and superior multi-tasking abilities. Carefully checked identification of all customers to ensure compliance to state alcohol regulations. Continually stocked stations with glasses, ice, liquor, garnishes, and other supplies. Maintained a high level of cleanliness. Took payments and waited on guests throughout the restaurant Certified designated trainer and head waitress Scheduled and coordinated private parties including political events, weddings, baby showers, birthday parties etc. Comprehensive knowledge of banquet logistics and inventory management EDUCATIONEdison State College Fort Myers, FLAssociatesofArts 2012General StudiesCypress Lake High School Fort Myers, FLHonors Graduate 2007DiplomaTRAINING/CERTIFICATES ServSafe Manager & Proctor certified RI Food Safety Manager HACCP Certificate |
