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Click here or scroll down to respond to this candidateCandidate's Name
Address Street Address Phone: PHONE NUMBER AVAILABLEEducationPC ProSchools, Indianapolis, IN 5/2008 11/2009Platinum Microsoft IT Training AcademyMy Computer Career Certifications Arlington Texas 5/2018- 5/2019CertificationsMCPMCDSTSCAHDI for Service Desk, Desktop, and Customer ServiceLinus EssentialsMTA MobilityMTA SecuritySkillsTechnical Support, Windows 10/11, Networking, Windows Server 2003, LAN/WAN support,Imaging,Active Directory / TCP/IP, MS Office 365,Asset Management, EPIC, Service Now, Remedy Ticketing System, Executive Level SupportExperienceAscendion\Santander May 2023 - PresentDesktop SupportAD and account remediationRemote desktopImaging new and replacement devicesActive Directory account groups addition and deletionTicket remediationEmail monitoring for ticket creationTicketing monitoring and administrationPassword resetsTroubleshooting office 365system maintenance and repair activitiesShipping and receiving assetsDaily reportingCook Children's Health Care System January 2016 May 2023Desktop EngineerAD and account remediationRemote desktopPlans and delivers IT customer support servicesActive Directory account groups addition and deletionTicket remediationEmail monitoring for ticket creationTicketing monitoring and administrationPassword resetsJava and Kronos issuessystem maintenance and repair activitiesknowledge based systemWeekly reportsEdit and create end user training materialWork with other departments in resolving new issues that occurring and help create how to updates for the help deskLiason between helpdesk,desktop,networking, and telecom specializing in one off issuesLaquinta Jun 2013 January 2016Tier II Help DeskDesk side executive supportJuniperTroubleshoot hardware and software problems with Windows XP and Windows 7CitrixRemote desktopVPNActive Directory account creation, groups addition and deletionTicket remediationEmail monitoring for ticket creationPBX and voicemail administrationTicketing monitoring and administrationAD account creationSecurity patching and monitoringDell/AIG February 2013 July 2013Tier II Help Desk100% phone supportJuniperCitrixRemote desktopVPNActive Directory account creation, groups addition and deletionTicket remediationEmail monitoring for ticket creationComforce- Tech Support Tier II March 2012 December 2012Troubleshooting industry specific softwareTroubleshoot hardware and software problems with Windows XP and Windows 7Citrix based VPNManaging Exchange account/groupsManage/move new and existing phone linesSullivan and Cogliano- Tier II Tech Support May 2012 July 2012Server MigrationsDell/BNSF -Remote/ Field Support Technician Tier II Jan 2010 February 2012Troubleshoot hardware and software problems with Windows XP and Windows 7Support end users running applications on Windows XP and 7 Operating SystemsConfiguring Active Directory services, administering groups, and public folders solutionsTroubleshooting CPUs, Printers, and BlackBerry devices for high level executives along with all other IT needsFront line of support for 10000+ users including work at home usersCitrix environment, VPN and home grown applicationsSupport/ troubleshoot internet, software, peripherals, virus removal, wireless network, spywareProject Manager for Ruggedized Devices, support, break fix, and asset/inventory managementExecutive Level SupportManpower/Apple- Tier I Tech Support April 2010 July 2010Troubleshooting CPUs, iphones, and ipodsTroubleshooting the Mac OS ( Leopard and Snow Leopard Educating using in using the Apple products in a windows environmentOnin Staffing,-Application Engineer February 2010 July 2010Troubleshoot Phillips television setsUpgrading software and FirmwareRepairing/ upgrading partsNetwise Resources, LLC June 2007 February 2010Systems Engineer ITroubleshoot hardware and software problems with Windows XPSupport end users running applications on Windows XP Operating SystemSet up and support Microsoft Outlook and Internet ExplorerConfiguring Active Directory services, administering groups, and public folders solutionsUpdating, maintenance, and administrating WSUS serverConfiguring and troubleshooting voice and data dropsVoicemail Server Maintenance and Administration |
