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Click here or scroll down to respond to this candidateCandidate's Name
Frostburg, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE CNA/GNA (AStreet Address ) current Excellent Customer Service skills Superior Data Collection and Data Entry skills Skilled in DOS and Windows-based customer account software ServSafe Certified (Exp: 08/26/2024) Experience with Citrix, CareSource, Microsoft Office Suite Courteous demeanor Meticulous attention to detailWork ExperienceCNA - Certified Nursing AssistantCumberland Healthcare Center - Cumberland, MDApril 2024 to PresentCNA - Certified Nursing Assistant/GNAPeace Health Care at Mountain City - Frostburg, MD August 2023 to December 2023 Worked with the elderly taking care of their personal needs and wants. Take residents Vitals Assist residents with everyday needs such as peri-care, personal hygiene, getting dressed for the day as well as assisting with physical limitations. Gave residents showers and personal care.Assistant ManagerBurger King - Frostburg, MDNovember 2022 to March 2023PHONE NUMBER AVAILABLE Assisted customers by taking their orders in person as well as in drive-thru using a POS System. Collected money via cash and credit cards. Cleaned entire restaurant and keep everything tidy and in order. Strong problem solving ability Experience handling moneyShift ManagerMcDonald's - Frostburg, MDMay 2018 to December 2021PHONE NUMBER AVAILABLE Assisted customers by taking their orders in person as well as in drive-thru using a POS System. Collected money via cash and credit cards. Cleaned entire restaurant and keep everything tidy and in order. Customer Service/CashierLoves Travel Stop - Cumberland, MDApril 2016 to June 2016PHONE NUMBER AVAILABLE Experienced cashier, familiar with credit card machines and chip readers. Assisted customers when they were ready to cash out or obtain gasoline. Customer Service RepresentativeXerox Services - Frostburg, MDAugust 2009 to April 2015 Assisted members with prescription drug benefit, claims, and EOB interpretation in compliance with Medicare and HIPAA guidelines. Maintained up-to-date records at all times, focusing on accuracy and clear communication. Built customer loyalty by placing follow-up calls for customers to handle and process confidential patient information issues.Direct Care WorkerAllegany Girls Therapeutic Group Home - Cumberland, MD September 2007 to March 2008 Supervised outings for residents. Managed day-to-day activities and appointments on residents behalf. Dispensed medications.Cashier/Food Prep/Customer ServiceArby's Restaurant - Lavale, MDMay 2001 to March 2004 Greet Customers when they arrived in store or via drive-thru, took their orders, Cashier, runner for other co-workers while they were running the cash register, delivered orders as well as cleaned the dining area. Prep-cook getting the fresh foods prepared, experience with the drive thru and the fryer system. AccomplishmentsExceeded corporate metrics for customer satisfaction for 10 consecutive months. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high volume environment.Customer Service Handled accounts effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, and scanning documents for inter-departmental use.EducationHigh School DiplomaAllegany High School - Cumberland, MDSkills Excellent Customer Service skills ServSafe Certified (Exp: 08/26/2024) Experience with Citrix, CareSource, Microsoft Office Suite a a Meticulous attention to detail Superior Data Collection and Data Entry skills Courteous demeanor Skilled in DOS and Windows-based customer account software Caregiving Vital Signs Patient Care HIPAA Active Directory Home Care Guest services Cash handling Data collection POS Telemarketing Typing Mac OS Customer service Windows Cash register Shift management Sales Front desk Guest relations Hospitality Cooking Vital signs Hotel experience Care plans Communication skills Conflict managementAwardsCNA/GNAJuly 2023CNA/GNA Certification Program Graduate good through 2026 Certifications and LicensesServSafeCNAMarch 2024 to February 2026License #: A00211751First Aid CertificationGeriatric Nursing AssistantOctober 2023 to February 2026License #: A00211751 |
