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Title Patient Care Case Manager
Target Location US-IL-South Elgin
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Streamwood, IL Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYSeasoned healthcare, phlebotomist and nutritionist, with a proven track record at various patient-care facilities. Known to enhance client satisfaction through compassionate caregiving by assisting with ADLs, documenting patients health issues and communicating with healthcare team. Meticulous attention to safety protocols. Skilled in HIPAA compliance. By following all standard health care procedures, I have significantly improved my patient and client well being.SKILLSDirect Patient CareHIPAA CompliantFirst aid and safetyOSHA CompliantPhlebotomy CertifiedDietary CounselingCPR CertifiedMulti-tasking and time ManagementDirect Patient CareDocumentationNutrition knowledgeVerbal and written communication skillsWORK HISTORYPersonal Care Aide, 01/2024 - CurrentVisiting Angels Home Care  Elgin, IL Assisted clients with daily living activities for increased comfort and quality of life. Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing. Recognized and reported abnormalities or changes in patients' health status to case manager. Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residence. Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers. Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients. Assisted patients with personal requirements for housekeeping and grooming assistance. Maintained clean personal areas and prepared healthy meals to support client nutritional needs. Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences. Improved client satisfaction by providing personalized care and attention to their specific needs. Monitored progress and documented patient health status changes to keep care team updated. Planned, prepared, and served meals and snacks according to prescribed diets. Proactively addressed potential safety hazards in clients'' homes by identifying risks and implementing preventive measures. Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Certified Phlebotomist Technician 11/2023 - Current Eagle Clinical Research  Chicago, IL Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times. Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing. Reduced specimen collection errors with thorough patient verification and accurate order interpretation. Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention. Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques. Centrifuged blood samples as outlined in clinical protocols. Used personal protective equipment correctly to protect coworkers and patients. Assembled tourniquets, needles, and blood collection devices to prepare work trays. Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods. Followed established safety protocols and standards to minimize risk of infection and injury. Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles. Adhered to HIPAA standards and maintained patient confidentiality in all interactions. Administrative Assistant, 02/2022 - 11/2023Clinique Research  Chicago, IL Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Ensured accurate record-keeping with diligent data entry and database management for vital company information. Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient. Food Service Assistant, 01/2018 - 05/2022Motivon Inc  Hoffman, IL Adhered to safe work practices, food safety regulations, and corporate guidelines. Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols. Enhanced customer satisfaction by providing friendly and efficient service during meal times. Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area. Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items. Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed. Prepared fresh, appetizing meals according to dietary guidelines and menu specifications. Supported inventory management by accurately tracking supplies and alerting supervisor when restocking was necessary. Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly. Assisted guests with menu choices, recommending pairings in alignment with preferences. Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors. Maintained clean, trash-free workspaces to maximize productivity and safety. Developed and maintained positive relationships with customers to enhance service. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads. Monitored food temperature, discarding items not stored correctly. Maintained composure and work quality while under stress. EDUCATIONBachelor of Science: Nutrition And Dietetics, 2013 Phlebotomy Training Specialists' Vocational School -2024 ADDITIONAL INFORMATIONData Entry, MS Office suite, Excel

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