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Click here or scroll down to respond to this candidateCandidate's Name
Cincinnati, OH Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYRecent graduate of Per Scholas IT Support program with pending CompTIA A+ certification with some experience in food and customer service looking for an entry level role in IT Helpdesk. Highly adaptable with solid customer service skills and the ability to thrive in a fast-paced environment.TECHNICAL SKILLSConfigure, install and upgrade operating systems, including Windows, Apple OS X, Linux/Unix, iOS, Android and Windows MobileWindows Server, 2012 R2, Linux Server (Ubuntu, Red Hat, CentOS)Install and image virtual machines (RAID, Type 1, Type 2, VMware ESXi)Command-line interface: Bash & CMD scriptingActive DirectoryPowerShell task automation and configuration managementSet up and troubleshoot peripheral devices (printers, routers, switches)Assemble and disassemble computing hardware, RAM installationLearning management systems: Canvas, Google ClassroomSet up and support basic home and small office networks (WAN, LAN, DNS, DHCP, WAP, WDS, GPOs); SOHO configuration and managementMobile device management and troubleshooting: Cisco MerakiRemote assistance and troubleshooting: RDP, VNCAnti-virus installation and configuration; virus removalData encryption, data backup and restoration, data recovery, secure data destructionTroubleshoot and support end-user access to applications and dataMicrosoft 365G Suite, Google AppsZoom, Google MeetCERTIFICATIONSCompTIA A+ 1101/1102 certification (pending; expected October 2022)Google IT Support Professional certification (obtained September 2022)EDUCATIONOCTOBER 2022CERTIFICATE OF COMPLETION, IT SupportPer Scholas, Cincinnati, OHRobust technical training program provides more than 400 hours of hands-on experience in configuration, installation, maintenance and troubleshooting of PC, Mac, and mobile devices.MAY 2022DIPLOMA, Winton Woods High School, Cincinnati, OHHonors diplomaSpanish Honors SocietyEXPERIENCEAUGUST 2022 PRESENTFLEX WAREHOUSE EMPLOYEE, Amazon, Cincinnati, OHFamiliar with various roles in the warehouse system e.g. Picking and Packing, Dispatch, Order FulfillmentAdopt and adjust to fast paced environment that changes daily based on business needsResponds to inflated customer orders and ensuring proper fulfillment based through this increased demandResponsible for reporting and communicating frontline issues with hardware and software to IT SpecialistsSEPTEMBER 2020 OCTOBER 2021COOK/CASHIER, LaRosas Pizzeria, Cincinnati, OHFocused on customer experience with an emphasis on communicationAssisted cashiers with sales transactions including cash, check, and credit cardResponsible for station set-up and food prepFollowed recipes and took direction from kitchen managersReduced customer wait times through efficient operations of registers and sales window |
