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Click here or scroll down to respond to this candidateCandidate's Name
Clarksburg, MD Street Address
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfessional Summary:Customer service-focused professional with extensive experience providing technical support in fast-paced environments. Highly skilled in diagnosing and troubleshooting complex issues within agreed timeframes. Demonstrates excellent organizational and problem-solving abilities. Works effectively in team environments with a strong work ethic. Experienced IT specialist with expertise in mobile device management, device deployment, hardware and software management, particularly adept with Salesforce, VIP, and AS400 systems. Skilled in managing Microsoft accounts and proficient in global, protected VPN networking. Also worked with MDF and IDF server rooms, managed all the AP system, my switches, and all my network wires. I'm also an Okta verify admin, and worked with users to help user get verified and reset.EducationMaster of Science in Information TechnologyUMGC, Rockville MDCertifications:Salesforce Certified AdministratorCompTIA A+ CertificationMicrosoft Certified: Modern Desktop Administrator Associate Professional ExperienceReyesholdings Premium2022-2024 Support of RBD applications including RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, and iPad solutions for various location(s) Network configuration & problem solving in Windows, Apple, and Citrix environments. Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment Asset management of locations end-user devices (mobile, desktops, and laptops) Procure, manage, maintain, & troubleshoot cellular and mobile devices. Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members. Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system. Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirements. Assist business and Corporate IT with training employees on existing or new solutions. Provide onsite assistance for any RBD acquisitions and integrations. Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutions. Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function.LTI @ International Monetary FundMay 2020 to March 25, 2022Mobile device management Tier 2 Performs telecom moves, adds and changes for end users Follows Cerner policies, upholds professional standards, and performs all work in a manner respectful of others Assist in projects and work efforts as assigned Works in accordance with corporate and organizational security policies and procedures Performs hardware and software maintenance, such as upgrades, virus scans, moving systems, and documenting changes Performs telecom moves, adds and changes for end users Identify, correct or escalate problems related to various types of phones, network, security and A/V systems Using Snow Adhering and enforcing existing security and software deployment policies and best practices Providing advanced troubleshooting and application problem solving related to the use of Mobile Devices Maintenance and communication of existing, new, and evolving mobility practices, knowledgebase articles and documentation Provides onsite support to the local areas for troubleshooting Experis @ International Monetary Fund,August 23, 2018 to April 30, 2020Com Center/Data Entry Control Board Documents and Strictly Confidential. Maintain RightFax Server. Operator Swift systems and applications transfer/route of monetary fund, utilizing SWIFT. Monitor, operate RightFax systems and applications. Broadcast confidential messages around the world to country heads, Central Bank Governor, Minister of Finance, Minister of Economy and other high level officials. Internally distribute confidential correspondence received by MD and DMDs to IMF High level officials. Download Annual Meeting List (MDF and Member/Governors/Alt-Governors) for Offsite Container and Communication Center use. Update Governors, Alt-Governor and member changes in RightfaxDatabase. Monitor Swift Report, Run Swift Report, Create Test Template in Swift Production and BCC. Change and set password for all Computers in Communications Center. Handle Auto Pen Signature for MD, DMDs, and Directors. Train and guide newly hired staff. Update Central Fax website for IMF use. Update list of Executive Directors and Phone list for Communications center staff use.Experis @ International Monetary Fund,March 2013 to June 20, 2018Mobility / iPhone Re-Fresh Technician / Help Desk Supported iPhone/iPad and Google Android OS phones and tablets Assisted end users with device setup and data migration from current iPhone to new device Configured and updated 2,400+ iPhone end users to ensure latestgeneration of iOS software was installed and running Installed, configured and updated IMF staffs obligatory mobileapplications, including Mobile Device Management Mobile Iron and VPN application Installed, troubleshot, configured and documented changes that were required to work in the Mobile Device environment Prepared and labeled assets as needed Provided support with warranty claims processing and device upgrades Performed inventory support and updated inventory information via project Website Examined, inspected and unpacked iPhone shipments in accordance with order sheets Performed Quality Assurance check on traded equipment toprepare and coordinate pickup and return of iPhones to ITD logistics department Key Skills: Mobile Device Management Device Deployment Salesforce Administration VIP and AS400 Systems Hardware and Software Management Microsoft Account Management Global Networking VPN Configuration and Management |
