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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfileDedicated professional with over 8 years of experience in customer service, data entry, and administrative support roles. Proven ability to provide exceptional customer service, handle high-volume inbound and outbound call volumes, and maintain accurate records. Strong communication, organizational, and problem-solving skills. Proficient in Microsoft Office Suite. Committed to delivering efficient and friendly service to meet and exceed customer expectations.ExperiencePERSONAL CHEF MEENZ CUISINE JANUARY 2012- PRESENTDeveloped a strong online presence through social media platforms, showcasing your culinary expertise and services.Network with potential clients, such as event planners, corporations, and individuals, to secure freelance gigs.Attend food festivals, trade shows, and local events to promote my business.Consult with clients to understand their preferences, dietary restrictions, and event requirements.Collaborate with clients to create customized menus that meet their needs and exceed their expectations.Provide detailed proposals, including menu descriptions, pricing, and logistical arrangements.Research and source high-quality, fresh ingredients from local farmers, markets, or specialty suppliers.Prepare dishes in accordance with the agreed-upon menu, employing my culinary skills and creativity.Ensure proper food handling, storage, and transportation to maintain food safety standards.Coordinate with venue staff or event planners to ensure smooth operations during events.Oversee food preparation, plating, and serving for events or meal deliveries.Manage any assistants or staff hired for specific events or projects.Maintain accurate financial records, including invoicing, expenses, and tax compliance.Continuously research and stay updated on culinary trends, techniques, and industry best practices.Obtain and renew necessary licenses, permits, and certifications required for operating a food business.Attend culinary workshops, seminars, or classes to enhance your skills and knowledge.Experiment with new recipes, cooking techniques, and flavor combinations to keep your offerings fresh and innovative.Seek feedback from clients and industry professionals to continuously improve your services.SUPERVISOR, CUSTOMER SERVICE REPRESENTATIVE FIGHT OR FLIGHT, LLC MARCH 2021- PRESENTSupervise a team of customer service representatives, providing coaching, training, support, and feedback to enhance their skills and performanceMonitor daily workflow and staffing levels to ensure adequate coverage during peak periodsRespond to escalated customer inquiries and complaints, investigating issues and proposing resolutionsCollaborate with other departments (sales, design, production) to address customer concerns and ensure order accuracyReview order details and product customization requests for clarity and feasibilityMaintain up-to-date knowledge of the company's products, services, policies and pricingTrack key performance metrics (call volumes, handle times, customer satisfaction, etc.) and identify areas for improvementAssist with developing training materials and delivering training sessions to onboard new representativesEnsure customer service representatives adhere to departmental policies and proceduresAssist with recruiting, interviewing and hiring for customer service rolesDATA ENTRY CLERK RUBIN & ROTHMAN JANUARY 2007- DECEMBER 2012Accurately input and update claim-related information into the company's computer system or database. This includes entering details such as the claimant's personal information, policy details, claim descriptions, supporting documentation, and any other relevant data.Verify the accuracy and completeness of the information entered. Cross-check data against source documents, ensuring that all required fields are filled out correctly, and double-checking for any errors or inconsistencies.Handle and organize various documents related to claims, such as claim forms, medical records, police reports, and other supporting documentation. Responsible for scanning, filing, and retrieving these documents as needed.Review claims for completeness, identifying missing information, and routing claims to the appropriate personnel or departments for further action.Maintain accurate and up-to-date records in the company's database or filing system. Updating claim statuses, noting any changes or additional information, and ensuring that all records are properly organized and easily retrievable.Draft or send out correspondence related to claims, such as acknowledgment letters, requests for additional information, or claim status updates.Ensure that all data entry and record-keeping practices comply with the company's policies, as well as any relevant laws, regulations, or industry standards related to data privacy, security, and claims processing.Interact with claimants or customers, either in person, over the phone, or through email. Provide accurate information about claim status or direct inquiries to the appropriate personnel.PATIENT CARE ATTENDANT LONG ISLAND COLLEGE HOSPITAL JANUARY 1995- DECEMBER 1998Assisting patients with daily living activities:oHelping patients with bathing, grooming, and dressingAiding with toileting and changing bed linensPositioning and transferring patients safelyMonitoring and recording patient vital signs:oTaking and recording patients' temperature, pulse, respiration rate, and blood pressureMonitoring patients' fluid intake and outputSpecimen collection:oCollecting urine, stool, or other specimens as instructed by nurses or physiciansProviding basic patient care:oChanging dressings and bandages under the guidance of nursesApplying cold or hot compresses as directedAssisting with feeding patients, if necessaryMaintaining patient comfort and safety:oAnswering call bells and attending to patients' needsEnsuring the patient's environment is clean, safe, and comfortableReporting any changes in the patient's condition to the nursing staffTransportation and mobility assistance:oTransporting patients using wheelchairs or stretchersAssisting with ambulation and providing support during walksStocking and maintaining supplies:oRestocking patient care supplies, such as linens, gowns, and personal care itemsMaintaining and cleaning patient care equipmentDocumenting patient care activities, vital signs, and observationsCommunicating relevant information to the nursing staff during shift changesEducationGEORGE WESTINGHOUSE VOCATIONAL TECHNICAL HIGH SCHOolSkills & AbilitiesProficient data entry skills with a high typing speed and accuracyStrong attention to detail to catch and correct errors or inconsistencies in dataFamiliarity with common data entry software and tools like Microsoft Excel, databases, etc.Knowledge of basic computer operations, file management, and troubleshootingAbility to navigate between multiple applications and windows simultaneouslyExperience with customer relationship management (CRM) systemsStrong customer service skills like active listening, patience, and clear communicationAbility to explain technical issues and provide instructions to customers clearlyMultitasking capability to handle data entry while assisting customersAdaptability to learn new software programs and technology quicklyTyping certifications or transcription experience (desired)Basic coding abilities like SQL, HTML, etc. (a plus)Comfortable using cloud-based platforms and remote desktop applicationsFamiliarity with cybersecurity best practices for handling sensitive data |
