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Click here or scroll down to respond to this candidateCandidate's Name
Sr. Scrum MasterGarnet Valley, PA, Street Address Cell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESUMMARYCertified Project Management Professional with over 16 years of experience in delivering complex initiatives, driving innovative solutions, and improving processes. Skilled in managing projects in multiple technologies, functions, and industries with a proven record of success.Agile Professional with extensive experience as an Agile project and program manager, Scrum Master, and expertise in Agile, DevOps, and product management methodologies.Led cross-functional teams in implementing Agile methodologies, resulting in a 20% increase in team productivity and a 30% reduction in project delivery time.Facilitated regular synchronization meetings, such as PI planning and Scrum of Scrums, to ensure that the teams were aligned and working towards common goals.Managed ERP projects related to technology and service transitions, issue resolution, risk mitigation, and planned and closed any gaps.Couched Product Management team, development teams on Agile principles, best practices, and tools, fostering a culture of self-organizing and high-performing teams.Collaborated with product owners and stakeholders to prioritize and manage backlog, ensuring alignment with business objectives and delivering valuable and timely solutions.Led Generative AI initiative where my team build an AI dialogue box which helps sales representative to learn more about the existing and new customers.Implemented Google Analytics reporting to track reps adoption and gather the data on the cost and least used functionalities.Involved in strategic planning and execution of programs, participate in budget planning and risk assessment and operational transformation.SKILLS SUMMARYProduct Lifecycle ManagementLeadershipAgile ExpertiseContinuous improvementBusiness Process ImprovementStrategic ThinkingProblem-SolvingTeam CollaborationBasic SQL, Rally, Jira, MS OfficeOracle Apps (Finance Modules)CERTIFICATIONSCertified PMPProfessional Scrum Master (PSM I)Certified SAFe Product Owner/ Product ManagerProduct Management and Strategy certification from Wharton Executive EducationCertified Professional Scrum Product Owner (PSPO I)EDUCATIONMasters in business administration (Finance & IT) ICFAI University, India - 2006Masters in commerce (Financial Costing) Pune University, India - 2003Bachelors in commerce (Cost Accounting) Kolhapur University - 2000HIGHLIGHTED ACCOMPLISHMENTDelivered a Business Insights web and mobile application for sales representatives, resulting in approx. 35% increase in daily new work orders and improved productivity for 5000+ sales representatives.oCoached the Product Management team and worked closely with the Product Owners to define the project goals and prioritize the backlog items based on their business value.oSuggested Product team to use data-driven approaches, such as A/B testing and user feedback, to validate the features' effectiveness and plan product backlog for upcoming iterations.Developed Universal Search prospecting experience, leading to an approx. 50% increase in productivity through automatic lead creation at real-time in the CRM platform.oThe main challenge was to scale agile practices to meet the needs of large, cross functional teams. I fostered a culture of collaboration and accountability among the team members. Additionally, I facilitated regular synchronization meetings, such as PI planning and Scrum of Scrums, to ensure that the team was aligned and working towards common goals.Rolled out My Business View, Automated Waitlist program, Tech ETA, and Case Management features leading customer satisfaction and adoption of new business processes.oSuggested allocating 15-20% of team capacity for feature enhancements, leading to Google Analytics reporting implementation. This tracked feature adoption, costs, and least-used functionalities, empowering Product Management to engage with end-users for strategic improvements.PROFESSIONAL HISTORYClient: Comcast January 2017 to PresentSr. Scrum MasterProject purpose is to Lead web, mobile development teams, and AWS support team for seamless project execution. Foster agile practices, align cross-functional teams, and improve processes to deliver incremental business value. Ensure effective communication, resolve impediments, and drive high-performance, adaptive project outcomes.Managed and supervised 4 agile teams, fostering engagement and alignment with project sponsors, resulting in successful project outcomes through established processes and practices.Facilitated scrum ceremonies. Coordinated with stakeholders and maintained effective communication regarding the Agile Release Train's (ART) progress and plans, conducting thorough project impact assessments and swiftly resolving impediments at local and global levels.Played a pivotal role in the successful deployment of new features for Sales Representatives, the strategic planning for the client's Business Insights program, and the implementation of a disaster recovery solution for the Cloud team.Collaborated with leadership to establish cross-functional teams and promote self-organization, consistently delivering incremental value to the business with each Program Increment.Provided expert guidance on Agile principles and practices, mentoring product owners in systems thinking, servant leadership, and professional facilitation, leading to the formation of high-performing teams.Spearheaded process improvements by closely collaborating with development teams, product owners, and business partners, resulting in streamlined project delivery and enhanced outcomes.Cultivated a culture of knowledge sharing and continuous learning among teams, identifying areas for improvement and implementing innovative solutions while proactively communicating obstacles to leadership for swift resolution, ensuring team success.Facilitated transparent communication and collaboration between team members and management, adeptly addressing challenges and adapting to rapidly changing circumstances, while providing coaching and mentoring in conflict management and negotiations.Capgemini August 2010 to December 2016PM Business Analyst Scrum MasterThe project integrates the roles of Project Manager, Business Analyst, and Scrum Master in Oracle Apps functional projects, focusing on critical initiatives like Global General Ledger migration and Fleet Business sub-ledger construction. It aims to drive process improvements, boost productivity, and nurture professional relationships for superior project outcomes and client satisfaction.Successfully executed several critical projects, including the Global General Ledger migration and Fleet Business sub-ledger construction, leading cross-functional project teams and providing technical expertise to ensure successful outcomes.Demonstrated versatility by effectively performing multiple roles such as Project Manager, Oracle Consultant, Business Analyst, and Scrum Master, ensuring comprehensive project oversight and streamlined operations.Gathered requirements, defined project scope, and employed strategic thinking to manage dependencies and track budgets, ensuring alignment with project goals and timely delivery.Implemented various process improvements, including metrics tracking, issue reporting, and a ticketing system, resulting in reduced functionality issues and enhanced operational efficiency.Collaborated with Wells Fargo Bank to deliver a complex payment network project for USA & UK entities, showcasing effective partnership and international project delivery.Improved team productivity and consistency by fostering collaboration, implementing team-defined processes, and frequently coordinating to resolve impediments and ensure smooth project progression.Fostered team energy and improved coordination and professional relationships through regular team-building activities, enhancing overall team morale and performance.Tech Mahindra Sep 2008 Aug 2010Sr. Oracle ConsultantWorked as a Sr. Oracle consultant. Involved in business requirements gathering process. Performed gap analysis. Successfully completed rollout and production support projects. Worked as an onsite coordinator.Tata Consultancy Services Jan 2007 Aug 2008Oracle ConsultantWorked as an Oracle consultant. Supported all functional modules. Identified enhancements to standardize process by implementing workarounds for the frequent issues. Coordinated with technical team to get new reports and customizations. |
