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Click here or scroll down to respond to this candidate Candidate's Name
Hampton, VA Street Address 631-965-6643 EMAIL AVAILABLE http://LINKEDIN LINK AVAILABLE
Marketing Buying and Inventory Management Account Management
RECENT GRADUATE, CUSTOMER SERVICE & ADMINISTRATIVE SUPPORT PROFESSIONAL, Combining
strong customer service, administrative, and marketing communications expertise to promptly
establish efficiency, resolve problems, and optimize productivity. Service-driven professional with broad
skills in customer service, team communications, conflict resolution, and administrative leadership. Effectively
educates and trains groups and informs clients and colleagues through multichannel communications, ongoing
planning, and time management. Manages multiple tasks to completion, handles interruptions, and remains focused
to ensure detailed accuracy and optimal productivity. Experience in business and retail services has cultivated a
foundation of talent for marketing and client services roles with detailed administrative and independent decision-
making responsibility. Areas of expertise include:
Conflict Resolution Analytical Thinking
Group Training & Overcoming Objections Basic Html
Education Needs Assessments Critical Thinking
Multichannel Retail Sales & Service Attention to Detail
Presentations Team Leadership Organization & Planning
Social Media Collaboration Multitask Management
Email Marketing Resource Optimization Content Creation
Marketing technology Scheduling & Time Writing
Website Management Management Creativity
Pay Per Click PPC Multimedia Content Management
Web Design & Communications Adaptability
Development Research Agile Decision Make
Communication Data Collection &
Interpersonal Skills Visualization
Customer Service Data Analysis
Technical proficiencies include MS Office (Excel, Word, PowerPoint, Outlook) and Google Suites
PROFESSIONAL EXPERIENCE
DoorDash Delivery Service, Hampton, VA September 2023 Current
Driver
Provide local food pick and delivery service
Use customer service abilities to build and maintain client relationships, and earn five-star ratings
Maintain an average of about one hundred and fifty delivery clients per week
Developed a regular delivery presence to grow client-base
Northridge Construction Corp., East Patchogue NY September 2017- June 2023
Document Management, Part-time
Worked independently with no direct supervision and exhibited the ability to garner consistent success in
planning and managing projects
Orchestrated precise document management, encompassing meticulous sorting, filing, and duplication processes.
Elevated site and corporate safety through a broad revision of protocol manuals; paid special attention to
inclusivity with Spanish language version
Successfully introduced a refined organizational system, enhancing accessibility for the Site Manager and
contributing to overall operational efficiency
Ensured files were accurate, complete and readily accessible
Researched, wrote, edited, proofread, formatted and organized information to produce high-quality, user-friendly
documents
Key Accomplishments
Streamlined documentation and organization that resulted in 20% increase in efficiency
- Managed a document pipeline (via computer) of 1000 or more documents consisting of titles, insurance
papers, inventor, tax returns, pay stubs, and other required documents to process and close loans, purchase
properties
Ralph s Famous Italian Ices and Ice Cream, Sayville, NY July 2018 - November 2021
Customer Engagement and Store Management, Seasonal
At the discretion of store owner, received two promotions in responsibility: from server/clerk, to shift leader, to
store opening/closing
Implemented robust inventory oversight; maintained optimal stock levels; initiated timely reorders
Responsibly managed store opening and closing procedures; entrusted with securing the location before and after
operational hours
Executed precise financial accountability; conducted meticulous counts of on-hand money and ensured secure
deposits into the safe
Demonstrated proficiency in handling retail monetary transactions, ensuring accuracy and reliability in financial
operations
Directed a team of 5 Sales Assistants in the coordination and retail sales for an Italian ice franchise of a NY
metropolitan area corporation with 83 locations
Key Accomplishments
- Streamlined documentation and organization that resulted in 20% increase in efficiency
Town of Islip Board of Elections, Bayport, NY November 2020
Election Day Operations
Orchestrated seamless sign-in of voters; implemented a thorough identification verification process
Oversaw the flawless distribution of the correct number of ballots, ensuring a fair and efficient election
Executed precise ballot calculations; contributed to the accuracy of the electoral process
Played a key role in the meticulous closing-out process of the election and its overall success
EDUCATION
Iona University, New Rochelle NY
Bachelor of Arts (BA) in Business Administration, Major: Marketing May 2023
Certification, Data and Web Analytics, Google Ads4 (GA4) 0ctober 2023
Certification course Digital Marketing Institute and The American Marketing Association MAY 2023
VOLUNTEER and EXTRACURRICULAR ACHIEVEMENTS
Iona Marketing Club, Proactive Member 2021-2023
Actively participated in meetings dedicated to career development, gaining real world insights into the industry,
hearing from guest speakers in the field, and staying abreast of current market trends
Club Project Achievements
Spearheaded comprehensive research to discern the impact of makeup product labels to understand and
leverage consumer influence; focused on L'Or al Beauty
Formulated an innovative marketing plan to introduce a new product line within an established company
Orchestrated a successful fundraiser for local non-profit, Huguenot & New Rochelle Historical Association, to
expand outreach and community engagement
Squads Abroad, April 2019, mission trip to Peru; constructed a secure playground for school children
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