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Click here or scroll down to respond to this candidateCandidate's Name
Lincoln, NE Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am a detailed-oriented professional with strong technical skills and have the ability to learn different concepts quickly. I am also enthusiastic, resourceful, consistent, and customer-focused. I have the ability to establish priorities and meet challenges head-on. I am an organized, independent worker with strong work ethic and time-management skills. Also, I am an out-going friendly person with a positive attitude, and I am always willing to go the extra mile for people. I enjoy talking and meeting with new people with a cheerful attitude. I am looking for a great opportunity to be a part of an outstanding company and gain more experience to succeed for a brighter future and career. In addition, being able to help people in the process is ideal!Authorized to work in the US for any employerWork ExperienceCustoms Trade CoordinatorFedex Logistics - Phoenix, AZFebruary 2022 to Present Provide impeccable customer service May process commodities that have been identified and isolated as requiring specialized processing to reduce the risk of liquidated ages and penalties through classification and the applications of proper duty preference. Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs. Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies) Maintain and keep current all shipment documentation in compliance with all record keeping requirements. Adhere to all international importing and exporting regulations. Work closely with other internal staff, departments, other fedex opcos, customers and government agencies to deliver high level of service to customers. Process agency brokerage shipments. May handle remote filings Performs entry reconciliations as needed Ensure all government and organizational policies are followed. Follow up on Customs matters and resolve problems. Performs entry reviews as neededFinancial Aid OfficerAncora Education - Phoenix, AZMarch 2021 to June 2021 Responds to student requests and inquiries regarding their funding via inbound calls Assist students in the completion of their financial documents (i.e. FAFSA, Master Promissory Note, Entrance Counseling, verification docs, etc.) over the phone. Ensure student's understanding of the responsibilities and obligations tied to Student Loan Repayment. Review the cost of attendance and tentative financial aid awards with the student; this process includes reviewing monthly payment arrangements if applicable. Contacts students with outstanding missing documents Provides Impeccable Customer Service to all students. Work with multiple systems: COD, CAMPUSVUE, FIVE9, NSLDS, GOOGLE SPREADSHEETS and FSA PARTNER CONNECT. Manage an assigned pipeline of all students daily. Evaluate, approve or deny and award financial aid to students per Federal, State, and University regulations, policies and operating guidelines. Map out student funding plans for their Term and Academic Year. Signing Agent CoordinatorAmrock - Phoenix, AZSeptember 2020 to January 2021Work with the appropriate teams to coordinate and schedule closings, and ensures that closings take place as scheduled. Experience researching problems, digging deep and finding solutions. Use multiple systems, Atlas, Avaya, Cti, Microsoft Teams, and Out Look Typing skills 40-50 WPM, Escrow. Handle Split, Mail-away, Specialty, and Escalated Closings.Specimen Processor/Data EntryMedix/Sanora - Phoenix, AZJuly 2020 to August 2020responsible for general support functions within the Specimen Processing Department. Functions performed include data entry of test orders, presort, pickup and delivery of processed specimens to the laboratory, centrifugation and aliquoting.Claims Intake SpecialistLincoln Financial - Phoenix, AZJuly 2019 to November 2019First line of contact for all employees requesting FMLA and or Short Term Disability claims Perform data entry tasks for initial set up process using Lincoln Portal,System One, Sharepoint, ICD10 code spreadsheet, SCU loading documents Manage and process all requests through phone and email and coordinate with staff to ensure accuracy and provide support to all external employees Coordinate with support team and manage all communication for employees and maintain status records for all and ensure accuracy in all logs for various reprographic companies. Send emails and templates to appropriate departments for claim/leave triage. Provide response to all incoming calls from employees for various companies and ensure effectiveness for all processes and provide required information.Customer Account Advisor IIIConsumer Cellular - Phoenix, AZAugust 2018 to July 2019Take high volume incoming calls. Work with a computer, headset, and a multitude of cell phones. Use multiple systems, Avya phone and computer system, Lead Management/intelligence system, outlook, and Calabrio system. Translate techno-lingo into real world terms. Analyze customer accounts. Respond to customer inquiries, complaints and requests. Increase the company's revenue through increased sales. Process payments, orders, account set up and cancellations. Proficient in Sales, Customer service, data entry and Technical Support. EducationHigh school or equivalent in Mathematics, Science, Social Studies, English Milwaukee Achievers Literacy - Milwaukee, WISeptember 2015 to December 2015Skills Excel (2 years) Keyboarding (10+ years) Microsoft office (10+ years) Microsoft Outlook (5 years) Microsoft word (10+ years) Word Cash Handling Organizational Skills Customer Service Security Typing Customer Care Data Entry ICD-10 ICD-9 Office Experience Computer Literacy Bus Driving Intelligence Experience Microsoft Publisher Tutoring School Bus Driving Microsoft Excel Intake Experience Phone Etiquette Time Management Escrow Data management Google Suite Google Docs FMLA Avaya Specimen collection / processingAssessmentsData entry: Attention to detail ProficientOctober 2021Maintaining data integrity by detecting errorsFull results: ProficientCustomer service ProficientFebruary 2021Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSKILLSKeyboarding (10+ years), Microsoft word (10+ years), Microsoft office (10+ years), Publisher (2 years), Excel(5 years), Microcomputer Basics (5 years), Microsoft Outlook (1 year) |
