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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEOPERATIONS MANAGERDedicated and technically skilled medical professional with a versatile financial/administrative support skillset developed through 30+ years of experience in specialized medicine as a financial counselor, scheduler/coordinator, billing manager, pre cert coordinator and practice manager.Coordinate with various staff for operational support activities of the practice; serve as a liaison between departments and multiple practice locations in the resolution of day-to-day administrative and operational problems.Offer advanced computer skills in IDX, Cerner, Epic, Medview, Allscripts, AMD and NextgenPayroll systems: Kronos/API/UltiPro/ADP/WorkdayOffer extensive knowledge of medical terminology, medical treatments, medications and best practices. Specific areas of expertise are OB/GYN (Generalists, Fertility and Oncology) as well as all areas of Urology, Primary Care, Transplant and Hepatology, Psychology.Key Skills in areas of management, staff development, Revenue cycle and well versed in all areas of insurance requirements.Lifestance Health 2023-currentOperations ManagerSupervise staff performance of clinical and non- clinical staff 70 cliniciansMonthly KPI reportsManage and create schedules for staff and providersPayroll, time managementReporting on unposted visits and patients without follow up.Daily productivityPatient inquiriesBuilding maintenance and property managementCritical thinking and strategic planningPHMC Public Health Management Corporation/FQHC 2021-2023 Health Center Administrator. Supervise staff performance of clinical and non-clinical staff.. Ensure health center is meeting Joint Commission, HRSA and Access Matters Standards; supervisedsuccessful inspections with Joint Commission and HRSA. Following and reporting as well as assisting providers with productivity.. Manage and create schedules for staff and providers, including EMR templates.. Payroll, time management. Medication inventory as well as monitoring all purchases for inventory and effective cost control.. Building maintenance.Maintain health center budget; capital purchases/replacing equipmentCreated and implemented policies where none existed.28 Direct reportsCrozer Hospital 2019-2021Practice Manager Obstetrics and Gynecology. Supervise and monitor staff performance of clinical and non-clinical staff for multiple practicelocations.. Create and manage schedules for staff and physicians; ensure proper staffing is available for allpositions. Following and reporting encounters with missing charges as well as working closely with coders tosubmit clean claims.. Assist with surgical scheduling, front desk and phones as needed in addition to assisting staff withpatient/physician messages for completion.. Monitoring purchase orders and submitting to accounts payable.. Attend all training sessions, manager meetings and revenue cycle meetingsPress Ganey. Available 24/7 to all staff.Hahnemann University Hospital 2016-2018Office Manager Transplant/HepatologySupervised and monitored staff performance of clinical and non- clinical office employees including nurses, medical receptionists, secretaries, medical billers, medical assistants and the office staffEnsured smooth and efficient operation, inventory control, personnel management, patient relations, patient flow and management of facilities.Worked closely with the revenue cycle management director to ensure AR is optimally liquidated and denials minimized in order to meet key performance indicator goals.Built and maintain professional relationships with referring physicians, their staff and acted as liaison to provide quick, competent, professional services to the practices patients and the referring physician. Meaningful Use/MIPS complianceUrology Health Specialists 2012-2016 Surgical CoordinatorSchedule and coordinate for four surgeons at two locations.Order consultations based on patient history, review all (lab/radiology/etc.) results-make any necessary appointments for pre op clearance as well as post op arrangements for patientsPrepare charts for physicians and admissions departmentUpdate medications and allergies/patient historyObtain prior authorization for all procedures and obtain referrals.Liaison for other surgical practices in the hospital for surgical assists.Coordinate physician office schedules for all procedures.Biomed Pharmaceuticals 2009-2012Pre- Cert CoordinatorManage and control all pre-certification and insurance verification benefits and coordination of benefits for patients for home infusions and injection medications.Manage online claims for prescription medications.National liaison for Pharmacies.Serve as Quality Assurance Representative for the clinical documentation associated to each claim. Ensured the correct diagnosis and medication as directed by the physician is coupled properly with each patients chart.Penn Fertility Care 2006-2009Lead Financial CounselorManage and control all pre-certification and referral interfaces with patients-planning and coordination of all billing and collection activates. Take ownership for successful completion of all follow up activates such as reminder letters, resolving patient accounts balances, follow up calls and adjustments.Develop and manage implementation of new documentation and policiesServed as accounting clerk for the movement of money, invoicing, payment application and fee collection.Training and mentoring staff regarding front desk responsibilities and financial tasksPerformed benefit, insurance administration and account management tasksReproductive Associates of Delaware 2001-2006IVF CoordinatorActed as the liaison to ensure coordination and completion of all IVF cycles, scheduling, prior authorization, patient payments/financial counseling, traveling arrangements, as well as chart preparation for any additional work ups.Served as personal assistant to Ronald Feinberg, M.D.Conducted patient interviews, gathered, assessed, and summarized medical records of patients.Coordinated the authorization/facilitation of medications and treatments for patients.Penn Fertility Care 1995-2001Financial CounselorCounseled patients on all levels of coverage administration including contract terminology, payments, and referrals.Administered pre-certifications, medications, and advised on processes and procedures related to Fertility and Gyn/Oncology care.Served as liaison in providing an array of services to the front desk, room change over, chart room, secretarial and scheduling staff.Penn Urology 1989-1995SchedulerScheduled and assisted patients with the preparation of all appointments, routine visits, and surgeries related to the Urology and Male Fertility clinics.Scheduled and maintained the following process/procedures ongoing:Pre-certificationsReferralsBillingReview of lab and test resultsObtain charts and X-Rays (specific to abnormalities)Organize follow up and next step phases related to work-up Chart PreparationReporting (information gathering and analysis of results)EducationSaint Maria Goretti High School Philadelphia, PennsylvaniaDiploma 1982I am actively involved in animal rescue BLS certified References upon request |
