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Candidate's Name , Jr.VirginiaPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective:A challenging Resolution Specialist/ Collections Associate position that allows me to contribute my skills and experience in a financial organization.Key Skills & AbilitiesAbility to work independently and as part of a team.Excellent organizational and time management skills.Excellent interpersonal, oral, and written communication skills.Ability to work with little supervision and the ability to take initiative.Ability to build long-lasting and meaningful relationships with clients.The Analytical skills and ability to work with large data sets.About Me:I am a professional Resolutions Specialist/Collections Associate with over 10 years of experience. I am a self-starter, motivated, reliable, and dedicated to my work and working for the team. Im flexible in working in fast-paced and dynamic work environments. Demonstrates marketable quality assurance, professionalism, and superb customer service. Interpersonal skills and always maintain excellent work ethics.Achievements:The Million Dollar Collector Club Award for the Legal Collections DepartmentTop 3 Legal Collector of the MonthTop Ten Collector of the MonthEarly Achievement AwardsPerfect Monthly Quality Assurance Awards4 Million Dollar Collector Club Award for the Legal Collections DepartmentEducationOld Dominion University Norfolk, VAcompleted 7 credits towards B.S.B.A in EconomicsCandidate's Name , Jr.page 2Work ExperienceWalmart Jan//2024 -Overnight Stocker/Cashier Team AssociateStock different merchandise per the merchant instructionsRemove expired products or write off damaged productsPerform cashier duties and promote Walmart Plus rewards program or credit cardWaffle House Sep/2023 -Mar/2024WaiterTook food and beverage orders from customers, call out food orders to grill operators, delivered hot food.Maintained table appearance by pre-bussing, and performed drink refill checkups.Totaled Customer checks, presented checks for payments, and change them as needed.Spring Oaks Capital LLC. May/2022 - Jul/2023Collections AssociateDocumented detailed information about customers reasons for delinquencies.Obtained customers financials in consideration of terms of repayment plans.Coached other collection associates in group sessions, side by side, and listening sessions for feedback to further develop skill sets.Bojangles Aug/2021  May/2022Restaurant Crew MemberPerformed cashier duties as required.Recommended different menu items based on the customers financials and wants.Delivered customers great experience leaving customers feeling appropriate.Portfolio Recovery Associates (PRA Group) Nov/2013 - Aug/2021Legal Account Manager-Litigation DepartmentDefined Payment Plans with customers per PRA Group Policies.Reviewed and approved payment arrangements working with customer solutions associates.Provided guidance and assistance to customer solutions associates to establish payment plans as needed and assist in skip tracing to locate current contact information.