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PROFESSIONAL SUMMARYDedicated leader with proven ability to motivate teams to achieveoperational excellence. Adept at providing exceptional customer service to support customer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential.EXPERIENCEMarketing ManagerFebruary 2021 - Present Nandos, Silver Spring, MDShift SupervisorJune 2019 - February 2021 Potbelly, Silver Spring, MDCreated promotional campaigns that generated leads, resulting in increased sales.Collaborated with team members to develop and execute marketing strategies based on organizational goals and priorities. Cultivated and maintained relationships with clients and partners. Generated content for website, blog posts, press releases and social media accounts.Contributed to brand message development, driving brand consistency across platforms.Measured and monitored performance of marketing campaigns and deliverables, adjusting to deliver stated objectives and outcomes. Utilized social media to increase brand visibility. Built relationships with inuencers and industry professionals to expand reach.Managed advertising budget, conducted ROI calculations and monitored results.Demonstrated ability to manage a team of employees and ensure successful shift operations.Held team members accountable during shift by effectively coaching to improve performance.Coached team members, delivering candid feedback on expectations and performance. Used company tools and resources to train employees. CONTACTEMAIL AVAILABLESilver Spring 20904SKILLS Quality Assurance Industry Knowledge Staff Motivation Task Prioritization Process Improvement Performance Management Team Building Budget Management Scheduling Coordination Time ManagementMESHACH RHEAMESHOSPITALITY SERVICES MANAGERAssitant ManagerJune 2016 - January 2019 Papa johns, Silver Spring, MD Managed inventory levels and minimized loss, following company systems and guidelines.Created successful shift plans, adjusting team member line-up to achieve shift efciency.Cultivated and maintained work culture through team building and positive interactions.Monitored employee morale and took appropriate action when needed.Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.Helped oversee the daily operations of the store, managing staff and inventory.Coached and mentored new employees on company policies and procedures.Assisted with new employee training and conducted performance reviews to track overall progress.Communicated with clients to address questions, concerns, and needs and provide quality customer service.Established clear communication channels between staff members to ensure smooth workow throughout the store.EDUCATIONHigh School DiplomaJune 2017Maryland multiculturalism youth cent, Silver Spring, MD