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Click here or scroll down to respond to this candidateCandidate's Name
COPERSONAL PROFILEDynamic and results-driven Account Management Professional with over 5 years of B2B sales experience, specializing in driving revenue growth, fostering client relationships, and managing high-performing teams. Recognized as the Regional Account Manager of the Year in 2023, I have a proven track record of achieving significant growth in revenue, gross profit, and active accounts. My expertise includes developing and negotiating long-term service agreements with major clients, such as Delta and Emory University, and creating strategic plans that enhance customer satisfaction and company profitability. Fluent in English and Spanish, with a specialized paralegal certificate in Business, Contract, and Real Estate Law, I bring a comprehensive skill set to drive business success in regional and national marketsSTRENGTHS & CAPABILITIESProven ability to drive significant year-over-year revenue increases.Expertise in fostering and maintaining strong client partnerships.Skilled in developing and implementing strategic plans to enhance business performance.Successful management of large books of business and sales teams.Proficient in negotiating and securing long-term service agreements.Experienced in leading and motivating high-performing teams.Adept at expanding territories and increasing market presence.Fluent in English and Spanish, enhancing communication and client relations.PROFESSIONAL EXPERIENCERoyal Cup Coffee and Tea, Atlanta, GARegional Account Manager Sep 2021 to May 2024Managed 25 employees supporting a $2.79 million business in Atlanta.Achieved 63% revenue growth in 2023.Expanded sales territory into Carolinas, Florida, and Alabama.Led team to exceed sales and service targets consistently.Conducted Promoted 600+ products across online, in-store, and third-party channels.Managed 2900+ regional accounts and supported 70+ national chain accounts.Increased sales by 50% within 300 days, adding 60 new accounts.Kennedy Building Management, Atlanta, GARegional Account Manager Feb 2019 Sep 2021Expanded territory coverage to include multiple states.Negotiated and managed customer contracts for sustainable profitability.Chino's Caf, San Antonio, TXOwner 2007Founded and operated a successful dual-concept restaurant.Achieved $4,000+ monthly sales within first two months.Developed and implemented SOPs and training materials.Increased customer satisfaction resulting in 10% month-over-month sales growth.Established community engagement initiatives like Meals on Wheels and food drivesRelevant Performance Results.Developed a 12-month Equipment Management Strategy, increasing regional revenue by 22%.Implemented CRM software to streamline equipment orders, reducing wait times by two weeks.Collaborated on a 2-year Strategic Plan to reduce coffee-related waste by 50%.Designed a 3-tiered pricing strategy to enhance sales of company-branded products.ADDITIONAL SKILLSFluent in English and Spanish (spoken, writing, and reading).Specialized Paralegal Certificate in Business, Contract, and Real Estate LawResolved technical issues via email and phone for non-technical clients using Labor Management software in the hospitality industry.Identified and documented customer-impacting software bugs, replicating conditions for resolution with the engineering team.Proactively identified at-risk customers and collaborated with Client Success Managers to retain them by implementing appropriate solutions.Diagnosed and resolved data integration problems between the company's software and third-party providers.Recommended solutions for third-party providers and coded scripts to ensure smooth client operations.Software Support Analyst Tarkenton Companies01/2015 to 02/2019Supported legal sales associates in marketing web-based software across the U.S. and Canada.Conducted remote diagnostics and troubleshooting for end-user issues, ensuring complete documentation of help desk tickets.Assisted clients with web-based software applications and provided overall customer support.Collaborated with the development team to resolve customer issues, testing CRM platforms and social media monitoring tools, and giving feedback.empowerment.Skillfully manage competing priorities and plan activities logically.Create project plans based on customer requirements and input from stakeholders.Successfully oversaw and performed installations for 8 major convenience store remodels.Managed 5 systems, including cabling, Point-of-Sale equipment, CCTV monitoring, and Security Listening System.Completed each remodel within 30-45 days, serving 4 retail merchants and a restaurant chain.Established and developed a team from 2 members supporting 1 market to a team of 15 supporting 5 markets.Provided direction, support, and motivation to the team, ensuring the achievement of operational goals through personalized 1:1 support, career development, coaching, and mentoring.Successfully executed projects involving market reviews, operational improvements, and market strategy development in collaboration with global cross-functional teams.Managed internal vendor partnerships to influence future launches and reduce operating costs.Demonstrated strong leadership during challenging situations, guiding the team through elections and crises, and working with partners to influence policy and platform integrity changes.Built and led a successful team, expanding the global training function by 50% and enhancing the team's capabilities to cater to a diverse, multicultural audience.Spearheaded a complete revamp of the global onboarding training program, introducing a new digital content strategy for engaging and effective learning, leading to improved retention and quicker proficiency.Collaborated with Policy and Quality teams to identify and address immediate training needs, ensuring continuous improvement and alignment with organizational goals.Facilitated the scaling of support operations by launching 15 vendor sites worldwide within 3 years, resulting in improved support metrics, higher customer satisfaction (CSAT), increased efficiency, and cost savingManaged 74 instructors and supervised 479 US Combat Control and International students from 21 nations.Maintained training records in a proprietary database and assisted in course development and syllabus changes.Led an 80-hour training upgrade to enhance program effectiveness.Conducted nearly 600 end-of-course surveys to gather critical feedback, ensuring high-quality training and 100% leadership engagement.Spearheaded a rewrite of the Fundamentals course, resulting in increased relevance and efficiency with 11 units, 43 objectives, and 74 science and technical studies items.Ensured training compliance for 74 personnel by overseeing 27K hours and instructor certifications.Dedicated 1.6K hours as a Sexual Assault Victim Advocate, providing support to 4 clients and responding to 3 incidents, fostering a climate of support and resiliency.Led procurement process from start to finish, including requests for proposals and invitations to bid.Ensured proper allocation of resources for employees.Offered top-level administrative support to two senior executives and ten direct reports.Created and maintained spreadsheets to track, analyze, and report on performance data.Conducted thorough investigations into sensitive matters such as harassment and discrimination, collaborating with legal counsel when needed.Supported employee onboarding and retention through guidance on interview methodologies and talent selection.Conducted training sessions on HR topics for employees and leadership.Conducted exit interviews to gather feedback for organizational improvement.Provided candid advice on HR practices, talent placement, and risk management to business leaders.Prepared takeoffs from architectural drawings.Created and submitted project bids.Managed crews and oversaw projects from initiation to completion.Reviewed contracts and ensured compliance.Conducted job site inspections.Acted as the primary contact for General Contractors (GCs) and Superintendents.Procured parts and materials for projects.Developed trim sheets as needed.Frontier f/k/a Verizon Communications December 2006 to October 2017Frontier Communications, f/k/a Verizon Tampa, FloridaProviding excellent customer service to clients, addressing their inquiries, resolving issues, and ensuring customer satisfaction.Assisting in sales and marketing efforts, promoting products and services, and supporting sales teams in achieving targets.Offering technical assistance to customers with regards to telecommunication services, internet connectivity, and other related issues.Installing and maintaining telecommunication equipment and services for residential and business customers.Diagnosing and resolving network and connectivity problems, ensuring minimal downtime for customers.Handling billing inquiries, processing payments, and managing customer accounts effectively.Assisted the Corporate Curriculum and Instructional Officer in implementing effective curriculum plans across 9 campuses in Triumph Public High Schools Charter School districts located in Laredo, Lubbock, El Paso, and the Rio Grande Valley.Provided support to principals and teachers in managing curriculum systems like Eduphoria, SuccessED, and the Texas Assessment Management System.Streamlined HR department workflows for new hires and terminations using a checklist.Led the implementation of Livebinder for collecting resources, lesson plans, and curriculum templates in Eduphoria.Health Educator/Intern Healthy Futures of Texas, San Antonio, TexasJune 2018 October 2018Developed and implemented educational programs on sexual health, including Draw the Line, Big Decisions, S.H.A.R.P, and Seventeen days.Conducted interviews with high school students interested in joining the Youth Advocacy Council.Collaborated with various stakeholders, including HHSC State Evaluator, Prevention Staff, and other PRC Data Coordinators, to enhance statewide substance abuse prevention efforts.Conducted Epidemiological Workgroups with regional community stakeholders to identify substance use patterns.Contributed to the development of the Regional Needs Assessment, focusing on region-specific issues related to the Strategic Prevention Framework and Social Determinants of health.Utilized Community Agreements as a valuable reference tool for other prevention resources in the community.Closed sales, built contracts, and presented merchandise to meet client preferences.SODEXO Raleigh, NC Retail Supervisor2016 to 2019Supervised 30+ employees, preparing budgets and implementing sales strategies.Managed pricing policies, daily coupons, and customer service to boost sales.Achieved targeted sales goals, attracting 200+ doctors, nurses, patients, and visitors monthly.Consistently scored high (97-99.6%) in annual health inspections for three years.Assisted in new employee orientations, contributing to a 97% retention rate.Recognized as a "Five Star Supervisor" for exceptional patient care delivery.Provided expert consultation to prospective applicants and various military branches, delivering comprehensive IT technical training programs tailored to their unique needs and requirements.Collaborated with the Vice President of Admissions to establish and forecast marketing plans and projected class start outcomes. Assisted in developing specific budgets and ensuring compliance with relevant processes and procedures.Responsible for achieving 100% of targeted sales and recruitment initiatives for B2C and B2B.Top Consultant Industry Performer in the Million Dollar ClubMaintained annual sales revenue over $1.5-$2 million over 8 years, proven track record.Trained & developed team & minimize staff turnover.Assisted senior management in the development and implementation of training programs.Continuous review of process improvement metrics to ensure quality customer service.Promoted school marketing and promotional activities, recruitment efforts.Proactively identified and pursued potential agency/corporate candidates as well as external funding sources to support the organization's goals and initiatives.GAContactProfessional SkillsRevenue GrowthClient ManagementStrategic PlanningSales LeadershipContract NegotiationTerritory ExpansionPipeline ManagementCustomer SatisfactionB2B SalesPerformance AnalysisCRM ProficiencyCross-Functional CollaborationMarket PenetrationBusiness DevelopmentProgram DevelopmentPricing StrategyAccount ManagementSales ForecastingOperational EfficiencyMultilingual CommunicationImplementationsTroubleshootingMicrosoft ProjectProduct DevelopmentAtlassian JIRACustomer Service and SatisfactionProduct Backlog ManagementStakeholder ManagementProject ManagementTeam ManagementTime ManagementCommunicationBudget ManagementTechnical KnowledgeQuality AssuranceLeadershipProblem SolvingData analysisChange ManagementRelationship ManagementChange ManagementConflict ResolutionAnalytical SkillsRelationship BuildingCritical Thinking Under StressContinuous LearningAdaptability and Resilience |
