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Title Supply Chain Customer Success
Target Location US-TX-Cedar Park
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US PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryStrategic Supply Chain Project Leader with over 12 years of experience leading enterprise solution implementations in Manufacturing and Retail environments. Expert in managing complex large-scale projects involving Manufacturing Planning, Warehouse Management, and Transportation Management systems. Proven ability to collaborate with C-level executives across product business analysis, engineering, and sales to enhance partner value and customer success. Strong expertise in supply chain logistics, complex manufacturing, and procurement. Passionate about market dynamics, negotiation, pricing, and risk mitigation.Expert in leveraging strategies for data and analytics products to drive business growth. Proven ability to collaborate with C-level executives across product, business analysis, engineering, and sales to enhance partner value and customer success.10+ years managing supply chain, transportation, logistics (all modes of transportation (FTL, LTL, IMDL, Parcel, 3PL, Air, FCL, LCL))Large-scale ERP implementation projects (SAP, Blue Yonder/JDA, other)  10+ big projects in various industries and countriesStrategic leader with 15+ years in partner management and business development within enterprise software industries.Expert in leveraging strategies for data and analytics products to drive business growth. Proven ability to collaborate with C-level executives across product, business analysis engineering, and sales to enhance partner value and customer success.Advanced Supply Chain Planning solutions end-to-end, leading and advising in large-scale transformations (complex functional and/or technical decisions)Strong expertise in supply chain, logistics, complex manufacturing, and procurementProven track record of leading and delivering Complex Projects (Supply, Logistics, Manufacturing, Procurement, Warehouse Management, Transportation Management)12+ years in people management (teams: up to 22 direct, up to 56 cross-functional)10+ years of experience in SAP integration, Project Management, and Cross-Functional Leadership10+ years in project management (CPG, IT, commodities, transportation, procurement)13+ years in-depth knowledge in financial and P&L management10+ years in business process optimization (LEAN, Agile, Kanban, Process Analysis, Kaizen)EducationBachelors degree, 2004  2008 INSTITUTE OF BANKING, branch of university of banking of the National bank of UkraineMasters degree, 2008  2009 INSTITUTE OF BANKING, branch of university of banking of the National bank of UkraineSystemsERP systems: SAP BW, SAP PP-MRP, TMS, WMS (JDA, Blue Yonder), Order to Cash (OTC), Order to Delivery (OTD)Excel (advanced), PowerPoint, Power BI, Spreadsheets, Visio, SharePointPayment Processing, Automated Billing Systems, Vendors invoice managementBusiness Intelligence, Tender systems, PC Miler, FRED, Jira, Think cell, Salesforce, SmartsheetCertificationsLean Facilitator/Lean Six Sigma (REFA)Supply Chain (Logistics, MRP)Business Process ModellingOracle consultant certification  in progress, 2024Blue Yonder WMS certification - in progress, 2024PMP PMI  in progress, 2024Professional ExperiencePerformance Supply chain Project Manager Mar 2023 - PresentDELL via TSSLed projects for top clients like Google, Salesforce, Meta, CTS, ensuring timely and high-quality execution  server racks development, production, and customization.Negotiated optimal terms for sourcing, balancing cost, volume, and quality.Built trusted partnerships with clients/customers, provide guidance through complex functional and/or technical decisions. Created cross functional touchpoints and connect teams to tackle integration discussions.Handle technical areas of process such as  finished goods Quality, yield management, Engineering Change Order Management, Approved Vendor List management and capacity utilization management.Guaranteeing compliance with production schedules, achieving specified output quantities, ensuring proper allocation, and facilitating efficient shipments to meet the required standards and deadlines.Standardized measurement of SLAs from contracts (vendors/suppliers)Engage with both internal and external partners to formulate inventory strategies and oversee the scrap process for hardware.Implemented KPIs to track project status, progress, and deliverables, enhancing transparency and accountability.BOM Management and Change management solutionsWork with MRP strategies to optimize inventory levels, ensuring efficient production schedules and minimizing excess stock.Developed comprehensive project plans with clear objectives, resources allocation, and key milestones. Identified potential challenges and risks to implementation projects and leverage the business and projects efficiency.Identified and executed process improvements across the supply chain, resulting in increased efficiency.Tight collaborating with production planning to manage capacity, inventories and load allocations. Collaborated cross-functionally with production teams and suppliers to align inventory levels with demand fluctuations, contributing to a reduction in costs.Streamlined project management processes, introducing best practices, leading to improved workflow.Delivered detailed project reports to stakeholders, demonstrating achieved goals and cost savings.Built and maintained strong relationships with clients, vendors, and subcontractors, fostering business growth.Achievements:Successfully delivered 100% of projects on time and within budget for major clients.Improved project efficiency by implementing standardized processes, reducing project delivery time by 20%.Increased project success rate by 15% through proactive issue identification and risk mitigation.Supply Chain and Transport Operations Director Mar 2021  Jan 2023NAFTOGAZ GROUP (biggest Oil&Gas company)Formed and directed a skilled transport and procurement team, overseeing talent acquisition, training, and performance. Business ownership of all modes of transportation to include domestic (FTL, LTL, IMDL, Parcel, 3PL) and international (FCL, LCL).ERP Implementation: Transport management system (TMS) and Warehouse management system (WMS) (legacy system to ERP).Drove Transformation discussions for clients  SAP implementationExpert in business requirements and solutions development for all WMS initiatives, projects, enhancements, and upgrades.Developed insights into the commodity landscape to predict industry trends and identify emerging competitive forces, applying this knowledge to enhance sourcing strategies.Supported Value-Add manufacturing processes, developed process solutions for transport and logistics execution, 3PL, shipping.Lead the development and execution of the S&OP and RFx Planning/process.Established and managed metrics for supply chain responsiveness, while consistently monitoring and enhancing them. Examples of such metrics include on-time delivery, lead time reduction, and inventory turnover efficiency.Assess business needs and integration complexity, architecture constraints and/or product roadmaps.Developed and documented SAP supply chain processes and procedures and quality functionality.Identified and quantified potential opportunities for improvement in supply chain performance and created improvement roadmap with entities to achieve targets.Developed and implemented strategic initiatives to optimize transportation management, resulting in 35% cost reduction.Crafted and executed transportation programs and strategies to align with the organization's overarching strategic aims.Accountable for all direct and indirect spend, demand and supply planning, inventory control, supplier development and rationalization - S&OP.Led digital transformation projects, implementing a Transport Management System (TMS). Managed the transition to a new system, enhancing process efficiency by 35%.Maintained a continuous watch on transportation data, trends, and performance metrics to unearth opportunities for improvement and furnish recommendations driven by data.Significantly reduced personnel and procurement costs through centralized transport dispatch and CAPEX controlling initiatives.Achieved fuel cost savings of 15% through standardized practices and a new GPS monitoring system.Increased overall business performance efficiency by 15%.Key point of contact for regional MDM team to ensure targets and metrics are achieved.Support the MDM team to ensure all regions are following the process and achieving data quality metrics.Achievements:Transformative TMS project leadership, achieving a 35% cost reduction while enhancing operational efficiencies, demonstrating exceptional project management skills and deep understanding of supply chain complexities in the Retail and Manufacturing sectors.Continuous improvement projects in Logistics: generating +1M  savings YoY through personnel optimization and centralized transport dispatch.Achieved 15% fuel cost savings by implementing fuel-efficient practices and GPS monitoring.Head of Project management and Business Analysis Jul 2017  Mar 2021CONTROL PAY (Transporeon)Managed a diverse team of 18 business analysts, led the establishment of an analytical team to drive strategic initiatives and streamline operational processes.Built trusted partnerships with clients/customers, provide guidance through complex functional and/or technical decisions. Spearheaded ERP/CRM implementation for international clients.Conducted design sessions interpreting business requirements and mapping to Supply Chain Solutions.Freight Payment, Billing and Claims managementHands on requirements gathering, Solution Design, Functional and implementation knowledge, coordination with development teams and Customer Management.QA testing supportBusiness analysis and change management in all modes of transportation domestic (FTL, LTL, IMDL, Parcel, 3PL) and international (FCL, LCL, Air), import and export.Interpret, analyze, prioritize business requirements, configure products, plan, and execute User Acceptance Testing (UAT), and manage change management/training activities for Enterprise initiatives.Conducted design sessions, interpreting business requirements and mapping to Supply Chain Solution, Transport and Logistics functionalities, performing system integration, and assisting with user acceptance testing and issue resolution.Streamlined existing processes, reducing backlog by 50% through workflow optimization and automation.Managed project scope, timeline, and requirements to ensure successful time to value and definitive customer satisfaction.ERP/CRM implementation: Spearheaded the implementation and optimization of software products for international clients (Apple, Siemens), enhancing customer satisfaction. Resolved ERP-related software, user access, or other problems.Collaborated with other developers/engineering teams and business stakeholders to ensure that the business leverages the full functionality of software (ERP, CRM etc.), troubleshoots.Gather business requirements for software enhancements and projects, including design, configuration, and testing of new configuration changes. Lead solution design to ensure clear construct and validation tasks and timeline.Developed and executed standardization strategies, ensuring consistent project management and execution.Improved team productivity and customer satisfaction by documenting processes and providing leadership and coaching.Maintained technical documentation, oversaw data accuracy, and provided data-driven analytical support.Ensured metrics and audit processes are available to the organization that validates the accuracy of data captured within enterprise architectureAchievements:Established a high-performing business analysis team from scratch, achieving 20% improvement in project delivery times.Reduced backlog by 50% through process optimization and automation, enhancing team efficiency and responsiveness.Successfully led the implementation of software products for international clients, resulting in 15% higher customer satisfaction ratings.Transport Project Technology (Innovation) Director Feb 2016  Jul 2017NOVA POSHTA GROUPAssembled and managed a team of business analysts and project managers, overseeing recruitment, training, and organizational design.Developed strategies to improve transportation efficiency.Developed an innovative strategy and sales plan, resulting in increased market share and sales growth. Developed innovative solutions to improve transportation efficiency and effectiveness.Established and managed metrics for supply chain responsiveness, while consistently monitoring and enhancing them. Examples of such metrics include on-time delivery, lead time reduction, inventory turnover efficiency and more.Led product roadmap planning to deliver increased functionality and greater efficiencies to the fulfillment process.Led projects of automated fulfilment facility development, robotics automation initiatives.Maintained a continuous watch on transportation data, trends, and performance metrics to unearth opportunities for improvement and furnish recommendations driven by data.Delivered operational excellence within both fulfillment environments, overseeing inventory control, supply planning, and logistics to meet evolving market demands.ERP implementation: Transport management system and Warehouse management system (legacy system to ERP)Prepared detailed End-User documentation for the configuration and use of all new TMS/WMS functionality.Designed solutions across all parts of Transportation: truck load, less than truck load, ocean, air and parcel, on-foot courier (FTL, LTL, IMDL, Parcel, 3PL, Air, FCL, LCL). Innovative delivery development (drone delivery).Prepared detailed work stream analysis to ensure accurate reflection of business and solution requirements during the development phase.Monitor and assess data related to reverse logistics to pinpoint trends and identify opportunities for enhancement.Achieved cost reductions of up to 90% through business process optimization and automation projects.Remained current with emerging trends, technologies, and industry best practices in transportation management, seamlessly integrating them into program strategies.Launched new logistics products, driving a 20% increase in sales, and increased profit by 18% through optimization systems.Implemented risk management processes, monitored deviations, and mitigated potential risks.Achievements:Led cross-functional team in achieving up to 90% cost reduction through innovative process optimization initiatives.Successfully launched new logistics products, resulting in a 20% increase in sales and enhancing customer offerings.Improved profit margins by 18% through effective optimization systems and cost management strategies.Transport Project Manager (TMS/WMS implementation) Jan 2011  Feb 2016ANHEUSER-BUSCH INBEVManaged teams of procure-to-pay, Order to Cash (OTC), finance, and transport managers, focusing on employee engagement and process improvement.Fostered collaboration with multifunctional teams to pinpoint transportation requirements and devise inventive solutions to enhance transportation efficiency.Successfully implemented new Transport Management System (TMS) and Warehouse Management System (WMS) for CIS countries.Lead the end-to-end ERP rollout, coordinating activities such as data migration, system configuration, and user training.Prepared detailed End-User documentation for the configuration and use of all new TMS/WMS functionality.Automated 10% of invoices using an electronic document management system, enhancing efficiency and accuracy.Led optimization and standardization projects, improving services, and reducing costs.Developed and monitored performance metrics, KPIs, and Service Level Agreements (SLAs).Primary owner to develop / enhance the process to audit & measure the efficiency and quality of the MDM maintenance process.Ensured metrics and audit processes are available to the organization that validates the accuracy of data captured within enterprise architecture.Collaborated across functions to address ad-hoc requests and drive continuous improvement initiatives.Achievements:Spearheaded successful implementation of TMS and WMS, resulting in streamlined logistics operations and 20% faster order processing.Achieved 10% cost reduction through automated invoicing and process optimization.Led cross-functional teams in achieving 15% improvement in SLAs and customer satisfaction.

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