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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Country Hill Road, Ballwin, MOEMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFILESelf-motivated, results-driven Client Relationship Professional with over 17 years of experience in Finance, Operations, Compliance, Training and Processing. Senior QA Tester who has worked with a variety of Mortgage Applications. Experience in Manual Testing. Recent Experience includes 3 Year of Manual Testing in Restaurant style Point of Sales and Back of House Productivity. Skilled at building productive working relationships, based on customer focus, expertise, professionalism and trust. Effectively communicates to all levels of management within the organization. I am Team contributor with a proven ability to independently accomplish multiple tasks, with precision, speed, and attention to detail, while consistently exceeding business objectives. EDUCATIONMillikin University - Bachelor of Science in Communications Relevant coursework to include accounting basics, finance basics, business law PROFESSIONAL EXPERIENCEBass Pro ShopsRetail Internet Used Firearms Sales Specialist August 2023 - CurrentList All Purchased Used Firearms online at Bass Pro Shops through Cloudinary and SkywordAssist Front Gun Counter with Firearm SalesCompleting Form 4473 Background Check for CustomersAssist Gun Vault Specialist with Acquiring Firearms from Distribution CenterAssist Gun Vault Specialist with Acquiring Firearms from other Federal Firearm Licensees U.S. BankBusiness Technology Analyst December 2020 June2023Manual User Testing within NetOxygen for DeploymentsManual User Testing within Seller Digital for DeploymentsManual User Testing within Empower for DeploymentsManual User Regression Testing with NetO, Seller Digital and EmpowerMaintained Full Documentation, Test Steps and Screenshots for TestingMaintained Full Documentation, Tests Steps and Screenshots for Testing DefectsCreated Defects within JIRATested Defects within JIRAWorked with Co-employees to help Create Simulator Packages for the Company to ease in User Testing In10t(Intent) via Bradford and Galt May 2020 December 2020Quality Assurance SpecialistFacilitate Bi-Weekly Sprint Review MeetingsAgile Methodology with Weekly SprintsMaintained Full Documentation, Test Steps and Screenshots for TestingMaintained Full Documentation, Tests Steps and Screenshots for Testing DefectsManual Testing for URL Based Applications for 6 Separate EnvironmentsCreated Test Cases for Defects found while TestingCreated Test Cases for Tickets Developers are DevelopingCreated Full Regression Suite Test Cases for all TestingCreated a Smoke Test to Check after Deployments to Test/Demo and ProductionViewed Tickets, Created Tickets, Passed Tickets and Moved Tickets on Jira Board Panera via Bradford and Galt June 2016 May 2020Senior Quality Assurance AnalystRESUME Candidate's Name
Manual Testing for URL Based ApplicationsMobile Testing for Orders Off the Panera Phone ApplicationEcomm Testing for Online OrdersPhone In Testing for Phone In OrdersCreate Test Cases for Defects found while TestingCreate Test Cases for Tickets Developers are DevelopingMaintained Full Documentation, Test Steps and Screenshots for TestingMaintained Full Documentation, Tests Steps and Screenshots for Testing DefectsCreate Full Regression Test Cases for all TestingTrained New Employees on Specific Testing where I was Subject Matter ExpertSpoke with Directors and All Developers Regarding Progress and DefectsReviewed Requirements from BA and Developers in Order to Determine Expected ResultsHad to Match Procedures withViewed Tickets, Created Tickets, Passed Tickets and Moved Tickets in Kan Ban Jira BoardRan Rundeck Jobs for Back of House Results and ReportsWorked with Managers and Developers for emergency hotfixes in between deployments to temporarily resolve issues reported in production to ensure customer satisfaction at kiosks and cafesWorked Daily with Microsoft SQL Server Management Studio(IRIS) to track all aspects from Transaction details to Time Clock PunchesSME on KDS (Kitchen Display System) to track each order on the KDS and verify any orders with or without modifications display properly on KDS and Display on Order Service Manager for all To Go OrdersConfirmed Pagers Vibrate when Applicable Orders are ReadyRan Splunk Queries to Find Errors and Exceptions to Order TransactionViewed Deployments in BambooRan Postman Queries in Order to Confirm ResultsRan SQL Queries to Confirm ResultsSignature Consultants/Hunter Hollis LLC/US Bank February 2014 June 2016 Quality Assurance AnalystPart of UAT Team that tests and passes or fails rollout of new mortgage based system for greater efficiencyTesting Types Integration, Functional, Regression, Smoke Testing, and Interface TestingTesting Systems QC/ALM, Clear Quest and the Code Base for NetOxygen is vb.net, C#, vbscriptAbility to analyze business and system related requirementsMaintained Full Documentation, Test Steps and Screenshots for TestingMaintained Full Documentation, Tests Steps and Screenshots for Testing DefectsExecute test scripts and document the expected and actual results and document Results in Quality CenterIdentify, track, and resolve defects found during the testing timeframe via Clear Quest - DTSParticipate with developers, technical teams, and management to ensure project objectives are being metCreate and generate testing status reportResearch and discuss issues with Business Analysts and provided documentation to substantiate the problem CitiMortgage January 2013 September 2013Operations Underwriting Business AnalystFormulate and design detailed test scenarios, schedules and status reports for high Real Estate Lending initiatives for testers to complete to ensure program changes are updated in systems to reduce errorsParticipate on projects and maintenance items in a testing support function that validated the changes in the program guidelines were accurateReview Business and Functional Requirements to provide support for project testingProvide overall testing strategy and construct test scriptsAssist in test execution and validations to help verify program changes are accurateSupport defects determined in test execution and provide a remedy for the defectsExtensive knowledge of Underwriting and mortgage program guidelines to validate changes RESUME Candidate's Name
Midwest Mortgage Capital August 2010 January 2013 Senior Compliance AnalystReview rate and fee exception requests and determine if the business can handle the financial exceptionManage rate lock desk by locking and extending rate locksMaintain Appraisal Order Guidelines and ProceduresOrder FHA Case Numbers and maintain FHA Case Number Guidelines and ProceduresVerifying appraiser eligibility with InvestorOrder AppraisalsCitiMortgage December 2008 August 2010REL Repurchase CoordinatorManaged relationship with Third Party to determine recourse of action for claimsSet up Claims in LawBase System for reviewMember of Employee Appreciation CommitteeHeartland Wholesale Funding / formerly CreveCor Mortgage July 1996 December 2007 Corporate Operations Manager (April 2007 December 2007)Manage, coach and train Account Managers to process files and meet compliance guidelinesManage the communication of constantly evolving underwriting criteriaEnsure that customer service exceeds company goalsImplement actions to maintain high standards of production and customer serviceUtilize organizational skills to maintain turn times with conditions and underwritingAct as a liaison between Account Executives, Account Managers and UnderwritersLead and/or participate in weekly meetingsRectified time sensitive crisis situations by intervening with brokers and operations staffActed as a liaison between departments by delivering business product solutions Production Manager / CreveCor Mortgage (July 2000 April 2007)Act as a liaison between the Business Partners, Account Executives, Account Managers and Underwriters with loans in process to ensure loans closed within program guidelinesSeek loan programs to fit specific scenarios for the business partners to help get loans closedHandled file exceptions / problems by communicating with Investor and Underwriting Manager Team Leader / CreveCor Mortgage (July 1996 July 2000)Managed three Account Executives and an Account ManagerDeveloped a $2.5 million territory when it was not common place for our territorySeek loan programs to fit specific scenarios for the business partnersEstablished and maintained relationships with brokersExtensive product knowledge of non-conforming products. |
