Candidate Information Name Available: Register for Free Title Head of Operations at Sogecarte Target Location US-FL-Miami Gardens Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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SKILLS      Credit card operations management      Process improvement & optimization      Risk management and fraud prevention      Leadership & team development      Regulatory compliance      Strategic planning & execution      Customer service      Data analysis and reporting      As/400 User: Control Language, SQL Query, Report etc.LANGUAGEFrenchEnglish
Cr oleTRAINING1998   2002Bachelor's degree in Computer Science Ecole Sup rieur d Infotronique d Haiti (ESIH)
PROFILE      Banking Operations Management Professional with over 20 years of experience in various roles in this industry
      Proactive, dynamic & motivated individual with solid work ethic.
      Technical skills include: Intermediate Windows, Word, Internet, & Excel
      Awarded an  Employee of the year  certificate for the years 2002, 2003, 2007, 2017,  2018
PROFESSIONNAL EXPERIENCESSOGECARTE   Port-au-Prince, Haiti	01/2001-09/2023      Junior Operations Officer	01/2001-07/2007      Senior Operations Officer	07/2007-06/2014      Head of Operations             06/2014-09/2023          Led & manage ed & managed operations team, overseeing all aspects of credit card operations, application processing, customer service & fraud prevention
           Develop and implement processes and procedures to increase operational efficiency and reduce turnaround time
          Implement risk management strategies and fraud prevention measures resulting in a reduction in losses          Ensure compliance with all applicable regulatory requirements          Collaborate with cross-functional teams, including IT, marketing, finance & legal departments, to promote seamless integration of credit card operations with other business functions
          KPI monitoring and data analysis to identify trends, track service performance and generate actionable information for senior management          Carry out quality assurance checks and implement process improvements to improve operational efficiency and accuracy
          Program an average of 5 POS devices daily & train an average of 6 junior officers per quarter on device operation
          Responsible for the maintenance of "Data Cards (280,450 & MX1100")SEMINARS