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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEMotivated, personable, detail oriented business professional with multiple certifications. Talent for quickly mastering technology -skilled in Microsoft Office Suite, Internal and external databases, and Internet Explorer. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports adhering to rules, regulations, and policy guidelines. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.SKILLS SUMMARYReclamations Payroll Processing Scanning / IndexingSAP / GL Balancing HR Clerk Balance ATMsPROFESSIONAL EXPERIENCECOMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGYPrepared complex reports for management, external organizations and insurance companies,ensuring full compliance with agency requirements and tight deadlines.Provided basic information to policy holders, producers and litigation team via phone and emailProcessed incoming mail, utilized data management system for vendor payments and accounts payable and accounts receivables reconciliation.Prepared complex reports for management, external organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines.Process, scan, file and index insurance documents.Maintained document retention as required by the State.Proof, postage and Mail FNOL, Release, Unearned premium lettersPrepared outgoing mail and checks Rapidly learned and mastered varied computer programs; MicrosoftUtilized research claim system for Department of Financial services for policy and claims information used Imagewright, Caseglide and Sidequest databases.CUSTOMER SERVICE/LEGAL/PROBLEM-SOLVINGInterviewed clients to determine unemployment compensation claims monetary eligibility and discern employment history and work status.Processed and extracted data using automated data system and utilized data as appropriate.Prepared case notes, head notes, and index entries describing agency's final decisions and orders.DETAIL MASTERY & ORGANIZATIONManaged all aspects of day-to-day operations as office manager:o Organized office operations and procedures to ensure organizational effectiveness and efficiency,oCoordinated and scheduled business meetings for clients and potential clientsoReview suspicious activity reports ( SAR)oKnowing FINRA FINCEN & USA Patriot ActoResearch know your customer KYC informationoFinances: accounts payable/receivable, invoicing, insurance billing, budgeting and estimatesO Supervision of a total of fifteen employees.o Compliance with all regulations, laws, procedures and insurance requirements,EMPLOYMENT HISTORYFlorida Insurance Guaranty Admin Assistant/ Claims CSR Feb2023 - May2024Citizens Insurance - Claims CSR September 2022 November 2022Amazon -Customer Success Specialist II September 2016 Reserves Project Jan 2023Global Transport- Finance Manager June 2014- August 2018Florida Department of Economic OpportunityAdjudicator/ ESR II, for Unemployment Adjudication Department May 2010 - Dec. 2014Capital City Bank Accountant 2 / Quality Control Clerk 2007-2010EDUCATIONUniversity of Phoenix, Call center team lead certificate 2023HR Assistant certificate 2023Accounts payable/ accounts receivable 2023eCornell University, Entrepreneurship certificate 2022QuickBooks Online Certified 2022Tallahassee Community College -Tallahassee, FLCertified Credit Counselor, July 2021Bethune Cookman University Daytona Beach, FLBusiness Administration 2008REFERENCES AVAILABLE UPON REQUESTQuality ControlGAAP/ QuickbooksICD10 Medical BillingFinancial Report PreparationAccount Reconciliation ServiceAccounting/ Bookkeeping |
