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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjective:Dedicated Customer Service Specialist with years of experience, passionate about delivering exceptional service to clients. Highly organized, detail-oriented, and equipped with strong problem-solving and analytical skills. Seeking to leverage expertise to contribute to a dynamic team and exceed customer expectations.Professional Summary:-Years of experience in providing exceptional customer service.-Proficient in Microsoft Office software (Outlook, Excel, Word, PowerPoint and Access)-Exceptional communication and computer skills.-Effective team player, detail-oriented decision-maker, and self-motivated with a high level of energy.-Comfortable working with multiple screens and multitasking.Accomplishments and Achievements:- Consistently met deadlines and earned promotions, including Supervisor, based on annual performance and productivity.- Revised operational procedures, leading to increased productivity and surpassing expectations at MaryKay Cosmetics.- Conducted employee evaluations and training as per SVC Maintenance Services standards.- Established strong relationships with community leaders, colleagues, suppliers, vendors and clients.- Promoted to Club Partner, assisting owners in securing air, cruise and hotel reservations at Orange Lake Resort.Professional Experience: Mary Kay Cosmetics ( Current)Sales Consultant/Sales Director:-Trained and motivated team members and initiated challenges to meet company sales and team-building objectives.-Focused on sales and customer satisfaction in a face-to-face setting.-Coordinated inventory management to fulfill customer orders promptly.Holiday Inn Club Vacations, Orlando, FL (2013-2020)Supervisor of Club Operations:-Coached and mentored agents to enhance productivity.-Provided top-tier owner/customer service regarding ownership and the Holiday Inn Club membership program.-Organized inter-departmental activities to boost morale.-Collaborated with 3rd party vendors and fulfillment entities to ensure exceptional travel experiences for members.Connextions Inc. Orlando, FL (2008-2011)Account Executive:-Created new customer accounts, processed orders.-Resolved customer complaints and provided follow-up on shipping and tracking documentation.-Delivered information to customers in an in-bound call center environment.Education:Bachelors degree in communications, UWI.References available upon request. |
