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3238 Winton Avenue, Indianapolis, IN 46224 C: PHONE NUMBER AVAILABLE EMAIL AVAILABLE PROFESSIONAL SUMMARYExperienced IT Professional committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Outstanding troubleshooter and team player who understands the importance of building rapport. Detail-oriented leader, motivated at all phases from beginning to end.WORK HISTORYConsultant, Modern Workplace, 08/2023 to currentSondhi Solutions  Indianapolis, IN Managed and provided support for all Tier 2-3 hardware and software of IT. System Administrator, 08/2022 to 08/2023Orange Bench Technology Services  Indianapolis, IN Lead role in creation and deployment of PC & Mac automated provisioning via Intune. Server Maintenance/Management: Backups, deployment, updating/patching to maintain industry security standards. (cloud, local, hybrid) Assisted with tier 2 & tier 3 desktop support: account creations, hardware (PCs, Macs, switches, servers, printers, cameras, POS systems, wireless access points, servers) & software troubleshooting.System Administrator, 10/2020 to 08/2021Simon Property Group  Indianapolis, IN Assist in managing, deploying and troubleshooting software, workstations, mobile devices, desktop phones, printers, wireless access points, point-of-sale & networks. PCs used in Citrix (virtual environment) Wireless Access Points (Cisco Meraki) Switches (Cisco)IT Professional (Owner), 11/2014 to 08/2022 (reacquired largest client 08/2021 to 07/2022, post SPG) RAK Computing  Indianapolis, IN Providing IT consulting and support for both residential & businesses (remote/on-site). Virtual Private Server Management  Linux (web hosting) Wireless Access Points, Switches, Firewalls, Servers (Cisco, HP/Aruba, UniFi, Fortinet ) System Administrator, 05/2012 to 03/2015Technology Electric  Noblesville, IN Managed and provided support, training, maintenance for all devices, including workstations, printers, tablets, (all) networking.EducationInformation Systems, 2013Indiana University Purdue University Indianapolis  Indianapolis, IN Computer Science, 1997Heartland Community College  Normal, IL