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Street Address  W Superior St, Duluth, MinnesotaTelephone # - PHONE NUMBER AVAILABLEE-mail:EMAIL AVAILABLEObjectivesTo make a positive impact on society while gaining the necessary experience needed to enhance the productivity of the job to be performed.To work in a productive organization where my skills can be effectively utilized, thus developing professionalism and contributing to its overall success and growth.Education and QualificationsShortwood Teachers College 09/2023-PresentBachelor of Secondary Education- English Language and Literacy PendingJacks River Skills Training Centre 06/ 2021-08/2021Customer service Level 2 NVQJGuys Hill School (Dimploma ith Honors) 2019-2021Advanced Proficiency Diploma for 9 CAPE subjectsTacky High School (Dipolma with honors) 2014-20197 CSEC Subjects and 1 City&GuildsKey SkillsProficient in Microsoft Word, Excel, Access and Power pointExcellent Communication Skills (Verbal and Written skills)Excellent Interpersonal skillsGreat Critical Thinking and Problem solving SkillsEvent Planning and creativity (planning and organizing)Excellent Time Management SkillsGoal and Results orientedWork ExperienceRadisson HotelMay 2024HousekeepingHousekeeping duties include cleaning guest bathrooms, making beds, removing guest linens, vacuuming, and cleaning showers, sinks, and toilets. Some cleaning of common areas.Alorica BPO November 2021-April 2024Quality AnalystConduct audits and quality checks on customer interactions to ensure compliance with company policies, industry regulations and quality standards.Prepare reports and provide analysis on call center performance,identifying trends, patterns and areas for improvementCollaborate with training teams to provide guidance and support to agents to help them improve their performance and enhance customer service skills.Ministry of Local Government&Rural Development - SDC (Youth Summer Employment Programme)Data Collector- Summer Intern August- Sept 2021Obervation and recording of data by visiting homes, businesses,different communities and gathering information about various aspects like energy use, sanitization, safety measures, compliance with certain regulations.Generate reports by summarizing collected data which were used to make recommendations and/or present the information to relevant authorities.Wallingford Primary (HOPE Youth Summer Programme) July 2021Summer InternProvided administrative assistance, such as answering phone calls, organizing fils,data entry, and helping with general office tasks.Assisted teachers in preparing materials,setting up classrooms, and organizing educational resources.Gayle Branch Library (HOPE Youth Summer Programme) August 2020Summer InternInventory checks,identifying damaged or outdated materials for removal, and assisting with collection of books.Inputting information into the librarys database, labelling items and ensuring accurate records for easy retrieval.First Creative Concept July- August 2018Clerical AssistantAssited cx in person, over the phone and via email by providing information about products and services and processing orders.Accurately entering customer and order information into the companys database/spreadsheet.Verifying order details,checking inventory availability, organized records and files, ensuring invoices and customer information are properly stored.Special AwardsAcademic Awards for Completing CAPE subject Guys Hill High 2021Principals Honour Roll Student Tacky High School 2014-2019Top Information Technology Student Tacky High School 2019Diploma with Honors Tacky High School 2019Insurance Company of the West Indies (ICWI) Essay Competition Awardee 2018Co-Cirricular ActivitiesMember of Shortwood Teachers College Circle-K Club October 2023- PresentMember of Guys Hill High School Integrity Club 2019-2021Secretary for Jeffrey Town Youth Club June -December 2020Member of Tacky High School Netball Team 2016-2019Member of Tacky High School Debating Team 2019Member of Tacky High School Track and Field Team 20164-H PRO of Tacky High School 4-H Club 2014-2019ReferencesAvailable upon request.