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Click here or scroll down to respond to this candidateCandidate's Name
IT ContractorProfileDynamic IT Contractor with a proven track record of over adecade in designing, implementing, and troubleshooting network infrastructure, systems, and devices. Adept at managing technology issues for personal computers, printers, and multi-function devices, including software installs, backup file restorations, and support for industry-specific applications. Skilled in utilizing Remote Desktop Management systems, Active Directory, and Microsoft Endpoint Manager for support, and contributing to internal knowledge base through support triage and documentation. Proven ability to streamline processes, improve operational efficiency, and enhance user experience.Employment HistoryIT Contractor at First Horizon BankJanuary 2021- Manage technology issues for personal computers, printers, and multi-function devices Provide application support, software installs, password and access support Perform backup file restorations, troubleshoot email and internet access issues Support specific financial industry applications and manage call records Utilize Remote Desktop Management systems, Active Directory, and Microsoft Endpoint Manager for support Prioritize problem-solving instructions and contribute to internal knowledge base Dispatch appropriate vendors for field support as necessary Contribute to internal knowledge base through support triage and documentation Provide accurate and complete descriptions of issues, inquiries, and requests in call records or incident management tracking application.IT Specialist at Talladega CollegeJanuary 2020 January 2021- Maintained administrative and academic computing systems, email database, and the college's website Managed user accounts, designed queries, installed software updates, and performed nightly backups Trained users on system usage and best practices Researched and developed new system applications Developed and implemented IT solutions to improve operational efficiency and user experience.DetailsPHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsNetwork InfrastructureDesignSystem TroubleshootingRemote DesktopManagementActive Directory ManagementSoftware InstallationBackup and RestorationTechnical SupportDocumentationOperational EfficiencyImprovementIT Contractor at Stevens Network ServicesJanuary 2009 January 2020- Designed and implemented network infrastructure Conducted troubleshooting for systems and networks Managed server and switch installation, configuration, and commissioning Installed, maintained, and troubleshooted router systems Programmed and calibrated equipmentAt Stevens Network Services, I designed and implemented network infrastructure, conducted troubleshooting for systems and networks, and managed server and switch installation, configuration, and commissioning. Additionally, I installed, maintained, and troubleshooted router systems, and programmed and calibrated equipment.Technical Support/Volunteer at Beginning BridgeJanuary 2009 January 2009- Designed and set up computer network systems Analyzed, tested, and troubleshot network systems Installed, repaired, and maintained electrical components and telecommunication circuits Configured network for multiline use, including router and modem interface Recommended and implemented telecommunicationssolutionsAssembled and arranged computer network systems, performed troubleshooting and maintenance. Installed and repaired electrical components, configured network for multiline use, and recommended telecommunications solutions. Maintenance Supervisor at Scope PackagingJanuary 2005 January 2006- Managed electronic and computer support for a manufacturing company Implemented a Computer Maintenance Management System Oversaw the maintenance and troubleshooting of PLC's, Frequency Drives, and Motor Controllers Provided technical support for automated production and the Local Area Network Installed, networked, and configured IBM Blade Servers, UPS, Firewalls, and WYSE Thin Client Terminals for Operator Control Stations.Electronic Maintenance Chief at U.S. ArmyJanuary 1980 January 2002- Supervised and cross-trained a team of electronic and computer technicians Installed and configured Combat Service Support Computer System (CSSCS) computer system Developed section training manuals and trained personnel on new systems Conducted Quality Control inspections of Johnson Control World Services Electronic Maintenance Support Department Streamlined processes to improve contracts andcross-coordinating operations, reducing downtime Tested faulty equipment to diagnose malfunctions using test equipment or software Instrumental in the fielding of a new Standard Army Maintenance Management System II computer system.EducationBachelor of Computer Information Systems, Azusa Pacific University, AzusaJanuary 2002 January 2004Electronic Maintenance Chief Course (35W), US Army Technical School, Augusta-Richmond CountyDevice Repairer, US Army Technical School, Augusta-Richmond County |
