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Click here or scroll down to respond to this candidateA L E X A N D R I AJ A C K S O NPHONE NUMBER AVAILABLEEMAIL AVAILABLEwilmington, North Carolina Street Address
PROFESSIONAL SUMMARYTalented operations manager dedicated to continuous improvement to keep everything running smoothly. Highly analytical and organized in addressing routine needs and managing unique circumstances. I prioritize achieving results and improving team productivity. I have showcased strong leadership skills in managing and guiding business activities across North American regions.SKILLSResearched market trends and stayedcurrent on customer preferences tobetter lead sales operations.Prepared and forecasted budgets andexpenditures.Restored satisfaction by quicklyresolving customer complaints withacknowledgment and tactfulcommunication.CPR and First Aid CertifiedEXPERIENCETruck Driver, Tee Line Cooperation, Aug 2023 Mar 2024, West Palm Beach, FL Transported items to destinations within schedule guidelines to satisfy customers' needs.Drove trucks to posted inspection and weigh stations to check weigh-in requirements' compliance.Operated specialized transportation equipment to haul deliveries to destinations. Recorded mileage and gas consumption for company records. Reported problematic and malfunctioning machinery to management for repair. Used equipment to load, unload and verify long-distance freight. Delivered timely and cost-effective transportation operations. Adhered to legal limits on driving hours.Teacher, The Childcare Network, May 2023 Aug 2023, Wilmington, NC Monitored children in classes, on field trips and during lunch periods to identify and correct and behavior problems.Implemented approved curriculum with balanced approach to play, exploration and learning.Worked collaboratively with director, fellow teachers and parents to meet children's needs.Built communicative rapport with families and caregivers to promote comprehensive support for each child.AJModeled positive and creative problem-solving, encouraging children to work through challenges.Led art, music and storytelling activities to cater to interests of all students. Adapted teaching methods to meet needs of individual students and provide personalized support.Operations Manager, Bull West Express, Feb 2017 Sep 2022, Leesburg, FL Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies.Managed team of employees with consistent record of accomplishment in achieving operational goals.Assisted in overseeing maintenance and repair schedules to keep vehicles in top condition.Supported sales staff with same day special delivery requests, pick-ups, and on-time deliveries.Tracked freight to final destination to foster on-time delivery. Liaised between drivers, sales associates and customers to facilitate smooth deliveries.Prepared, updated, and dispensed daily route schedules, maximizing production. Prepared strategic work orders to maximize productivity. Negotiated contracts with service and transportation vendors, consistently obtaining favorable pricing and delivery schedules.Truck Driver, DMN Transport, Nov 2020 Aug 2021, Bolingbrook, IL Transported items to destinations within schedule guidelines to satisfy customers' needs.Drove trucks to posted inspection and weigh stations to check weigh-in requirements' compliance.Recorded mileage and gas consumption for company records. Completed deliveries within specified timeframes for assigned tasks. Delivered timely and cost-effective transportation operations. Gained familiarity with local roads, routes and intersections. Reported problematic and malfunctioning machinery to management for repair. Area Sales Manager, Dillards, Feb 2011 May 2015, wilmington, North Carolina Located and pursued business opportunities for company to consistently meet targets. Developed working knowledge of available products and services. Reviewed operational metrics and sales data to inform sales strategy. Managed confrontational situations in controlled and courteous manner. Provided staff training, coaching and recognition. Provided service and follow-up calls to customers. Contributed to marketing campaigns and promotional updates on social media platforms.Engaged customers in friendly conversation and implemented suggestive selling techniques.School Bus Aide, New Hanover County Schools, Feb 2014 Apr 2015, wilmington, North May 2016Aug 2009CarolinaOversaw student conduct, referring incidents of non-compliance to appropriate disciplinary personnel.Monitored entrance and exit procedures for buses and other transportation vehicles. Prevented or de-escalated conflicts between students to support safety and prevent injury.Completed required paperwork within anticipated timeframes. Reviewed activities regularly to identify opportunities for improvement. Reservations Agent, Never Stop Digital, Wilmington, NC Maintained up-to-date knowledge of destination facilities and events to provide customers with reliable answers to specific inquiries. Kept accurate records of incoming and outgoing communications to maintain data integrity for customer interactions and internal reporting. Promoted and sold vacation enhancements, upgrades, additional nights and attraction tickets.Utilized streamlined reservation system to reduce processing time and improve efficiency.Employed exceptional attention to detail in maintaining accurate and up-to-date reservation records.Referred customers to appropriate departments or personnel to swiftly resolve issues. Followed scripts to maintain good call control.Engaged with customers to understand needs, resolve issues, and answer product questions.Served as friendly first point of contact for customer inquiries. EDUCATIONCertificate-CDL ATrans Tech Driving Academy Conover, NCAssociate of Arts, Business AdministrationCape Fear Community College wilmington, North Carolina Certificate-Early Childhood Education, Early Childhood Education CCEI wilmington, North Carolina |
