| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Des Moines, IA 50321 WWW: Bold ProfileObjectiveAdministrative/Management and Customer Service role. Offers outstanding attention to detail and customer relations coordination. Outgoing Office Administrator with 30 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. Skilled management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successfully balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.SkillsProperty Management ExpertiseRent collectionScheduling and PlanningEviction ProceduresBusiness AdministrationDatabase entryPayroll AdministrationActive ListeningYardi,Appfolio,Rent Roll, EntrataLIHTCPayroll OversightVendor Relationship ManagementExperienceRenew Jordan Creek West Des Moines, IALeasing Agent09/2023 - 03/2024Answer multi phone lines, Assist residents with any problems, maintenance orders etc..,Show and lease unitsAssist the Assistant Manager and Manager in running the property and keeping occupancy upContacted tenants to collect overdue rent or to discuss other important issues.Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.Nebraska Furniture MartCustomer Service Coordinator01/2023 - 08/2023Answer multi phone lines and connect with right departmentData entry, scanning, emailsInteracted with customers to provide and process information in response to inquiries, concerns and requests about services and products.Worked with sales teams to understand processes and enhance after-sales support.PEDCOR MANAGEMENTProperty Manager08/2022 - 02/2023Handled resident complaints and expedited maintenance requests.Inspected properties regularly to identify deficiencies and schedule repairs.Collected monthly assessments, rental fees, deposits and payments.Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.Coordinated with maintenance and contractors to promote timely turnovers after move-outs.Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.Exercised direct supervision over property staff.Echo Electric SupplyOffice Administrator01/2022 - 06/2022Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.Replenished office supplies, placing new orders for restocking to maintain inventory.Filtered emails based on importance and escalated issues to leadership.Created memos, letters and other documents, fostering internal and external communication.Swiss ColoniesRemote Customer Service Rep02/2021 - 02/2022Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.Remained calm and professional in stressful circumstances and effectively diffused tense situations.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Informed customers about billing procedures, processed payments, and provided payment option setup assistance.Metro Property MngPortfolio Manager10/2020 - 02/2021Manage a portfolio of over 230 rental unitsHandled resident complaints and expedited maintenance requests.Inspected properties regularly to identify deficiencies and schedule repairs.Collected monthly assessments, rental fees, deposits and payments.Cambridge CourtAssistant Manager10/2019 - 04/2020Assist property manager with all aspects of running propertyEnsured compliance with safety regulations and company policies.Managed customer service inquiries and complaints in a timely manner.Assisted in the development of operational strategies to ensure efficient and productive operations.Perennial PropertiesProperty Manager01/2018 - 07/2019Handled resident complaints and expedited maintenance requests.Coordinated with maintenance and contractors to promote timely turnovers after move-outs.Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.Met with prospective tenants to show property and assess applications or sign leases.Updated tenant and unit information to keep current in housing database.Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.Education and TrainingDMACC Ankeny, IAGED02/2000ActivitiesHabitat For HumanityMeals from the HeartlandReferencesReferences available upon request. |
