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Click here or scroll down to respond to this candidateCandidate's Name
Denver, CO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceInbound existing customers salesComcast - Denver, COJanuary 2024 to PresentI help existing customers upgrade and downgrade their services like cable and Internet. As part of my job, I also helped customers that or new to our footprint, set up new services. Assistant ManagerTerrapin Care Station - Aurora, COAugust 2022 to December 2023A few of my responsibilities were to close and open the location as well as perform the End-of-day paperwork each night. I sometimes had to perform budtender task, depending on staffing needs, like, nightly cleaning of the location and shift EOD drawer counts. I used Metric to help with inventory audit as well as moving inventory from the vault to the floor. Rentention SpecialistAngi - Denver, COAugust 2020 to August 2022My job was to help guide our Pro's or Contractors with credited job leads. We also assisted Pro's with lead situations. I processed payments added coverage areas and different jobs. I was promoted to Retention Specialist from Supervisor I, where I assisted our Pros with issues from bad reviews to non payment for services by the customersCustomer Service RepresentativeTeleperformance - Killeen, TXFebruary 2000 to June 2020This company was a call center with multiple clients like Apple and AMEX. As a customer service representative I was able to troubleshoot issues in an efficient and effective way, and still provide excellent customer service. As an Apple tech it was my job to assist customers with billing issues, device power issues as well as a little of Mac computer trouble shooting. EducationSome college in EducationMetropolitan State University of Denver - Denver, CO August 2021 to May 2022High school diplomaSkills Computer Operation (8 years) Customer Service (10+ years) Live Chat (Less than 1 year) Sales Upselling Cold Calling Help Desk (2 years) Technical Support (2 years) Troubleshooting (10+ years) Desktop Support (3 years) Operating Systems (6 years) Network Support Remote Access Software (5 years) Software Troubleshooting (3 years) VPN (5 years) Microsoft Windows (10+ years) LAN Microsoft Windows Server WAN DNS Citrix Customer service English Warehouse experience Communication skills POSCertifications and LicensesMED Support badge |
