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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER: PHONE NUMBER AVAILABLE / EMAIL: EMAIL AVAILABLELinkedIn Profile Address: https:/LINKEDIN LINK AVAILABLEEDUCATION:BS/ Interdisciplinary Studies /Tennessee State University/Nashville, TNWith a concertation was the growth and development of people in different economic regions and the difference of education.EXPERIENCE:Fleetcor TechnologyAccount Manager III 12/2022-PrresentDemonstrate exceptional Customer Care skills and provide exceptional customer service.Able to work with no supervision and able to lead a team focus on goalsProactively research and resolve credit inquiries and problems resulting from invoicing, cash application, credit reconciliation, moving lines of credit, credit increases, write-offs and other customer issues related to credit.Demonstrate excellent skills at verifying customers needs and anticipation of their next move is covered before they know they need it.Demonstrate the ability to handle deadlines and stress related issue with a cool head and still can work well with the customers.Able to foster high clients profiles clients and maintain a low retention rate.Strong ability to maintain my relationships with my clients with no supervision.Fleetcor TechnologyD.E.I. Coordinator 3 06/2023-PrresentPlan all diversity Events, New Letters, Activities for the year.Buy the gifts and employee items for all Tent activities inside and outside the organization.Plan all guest speakers for inclusion and diversity.Developed the zoom inclusion meeting and took the notes and host activities throughout the year.Delegate who and what will be used for activities for all 3 sits Nashville, Atlanta, WisconsinPresent all Written Documents directly to the president of the company and D.E.I advisor.Schedule and develop Training for Managers and Frontline employees.Certificated in D.E.I excellence from LinkedIn and Traliant 2023.TenncareManage Care Specialist III, 12/03/2019 12/2022Demonstrate exceptional Customer Care skills and provide exceptional customer service.The ability to give quality feedback without sounding judgmental or aggressive to my Specialist ones and twos.The ability to look over a document and determine is this will require additional follow-up or approval is granted upon first review.To understand and learn all Tenncare qualifications and know when additional information is requested or required.Competencies: Dealing with Ambiguity Problem Solving DelegationTime Management Command Skills Standing Alone Perseverance.Written Communication Approachability Customer Focus Integrity and Trust.VANDERBILT UNIVERSITYSurgery Scheduler 02/2019-06/2019Lead PAC Representative 06/2018 02/2019Scheduled office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.Scheduled diagnostic and imaging tests to be completed at PMG. Schedules office and hospital based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency.Interfaced with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures, including scheduling with contracted anesthesia groupsInterfaced with appropriate hospital staff to ensure a cohesive working relationship in providing patient care serves.As the lead PAC manager, I Identified Issues with Patients not Returning to Clinic Appointments after release from the hospital.Managed four to five temporary employees for two years.Managed Time Punch in and outs and Miss PunchesManaged Call outs and No Shows for Burn Temp employees.INTERNAL REVENUE SERVICE (IRS.gov)Collection Representative Lead ACS 02/2008 06/2018Collected on Small and Large Personal Tax AccountsAdvance knowledge of Tax Returns on Business and Personal accountsAdvance knowledge of 1120, 1065, PHONE NUMBER AVAILABLECollections on Personal Accounts and Business AccountsLead of Collections of two different teams for five years.Handled over 20 Incoming Calls a day for Advance Problems or issuesWorked the Escalations Team for two years.Maintained a Privacy and Ambiguity when Outcalls were needed to insure the tax payers privacy was upheld to the highest degree.Educated Taxpayers on Tax Compliance and filing deadlines and when, what, why, where, and how to fileAdvance understanding of Property Seizures and summonsCollected on balances up to 250K before they went to a Revenue Officer.HOBBIES AND OUTSIDE AFFILIATIONS:THE NEXT-DOOR NON-PROFIT LEAD INSTRUCTOR FINANCIAL FREEDOM
Chairman of Financial Studies Volunteer Program 08/2018 08/2021As A lead Instructor I built the Program for building better credit this was a 8 weeks course.Managed 20/25 ladies and made sure this course was informative and we all learned from each other.Grew the program from one non-profit to two other non- profits for veterans and domestic abuse classes.Certified D.E. I Coordinator.Certified Project Manager.Maintained a successful business for 4 years and counting.Taught Night Auditor and financial freedom for four years. |
