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Candidate's Name
Street Address  S. Jackson St.Amarillo, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveTo obtain a position as a computer technologist specializing in database, website or network management, or computer security.EducationWest Texas A&M University Canyon, TXMBA in Computer & Information Systems, GPA 3.22/4.0. May 2014QualificationsCertificationsNovell Certified NetWare Administrator for NetWareCompTIA A+ Certified Service Professional; ID# COMPPHONE NUMBER AVAILABLEMicrosoft Certified Professional; ID# 6082939ExperienceXCEL Energy Inc. Amarillo, TexasDeskside / Refresh Tech May 2022 to May 2024Refreshed laptop and desktop computers and mobile data terminals - set up and deployed computers as old computers' warranties expiredDeployed peripherals as neededTroubleshot computers still under warranty and repaired as necessaryTroubleshot software problemsCDR Maguire / SNI Companies Amarillo, TexasDesktop Support Technician October 2021 to April 2022Provided technical support to end users for technology related issuesMaintained wireless network and troubleshoot connectivity issues as neededSupported laptops, tablets, and printersEmployed by SNI Companies, contracted with CDR MaguireAIG Amarillo, TexasGeneral Field Support Technician July 2019 to September 2021Provided first level technical support to end users for technology related issues, both deskside and remotelyEnsured proper documentation for each interaction and escalated when necessaryResolved all issues using company knowledge base, assistance to and from other company technicians, and internet searchesEscalated issues to appropriate parties as necessarySupported laptops, desktops, and printersInstalled new software and hardware upgraded or repaired computers as necessary, including imaging and installation of software needed by users, and transferring files from old to new computer systems when neededMentored and trained new techniciansEmployed by Apolent, subcontracted to NTT Data, who contracted with AIGMRL Amarillo, TexasComputer Technician May 1995 to September 2018Recommended computer and peripheral upgradesInstalled new software and hardware upgraded components in computersSupported laptops, desktops, printers and other IT office equipmentMaintained website www.mrlnet.comTrained new employees to use current software, including MS Windows 3.1 Windows 10Entered receiving information for inventoryCreated specialty forms and worksheets in Microsoft Word, Microsoft Excel, WordPerfect, and Corel Quattro ProCreated and maintained receiving database and personnel databaseUpgraded receiving inventory database from DOS version of Clipper to Microsoft Access 97, then to Access 2000 2003Upgraded network from ArcNet to EtherNet 10Base2, then to EtherNet 100BaseTXUpgraded computers from 80286 to 80386 from 80386 to 80486 from 80486 to PentiumUpgraded operating system from MS DOS 3.1 Windows 3.1 to Windows 95, 98, 98SE, 2000, XP, 7, 10Installed and troubleshot computer components and peripherals and softwareRebuilt and maintained security server computer maintained security software on all networked computers