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Click here or scroll down to respond to this candidateCandidate's Name
QA EngineerEmail: EMAIL AVAILABLEMobile # PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYAround 8 years of experience in Software quality assurance specializing in API Automation using Rest Assured Libraries, Salesforce CRM, and SFMC Email Studio & Personalization Testing.Experience in Software Development Life Cycle (SDLC) as well as Software Testing Life Cycle (STLC) and experience in projects that were executed using Agile and Waterfall methodologies.Strong testing skills in Salesforce standard objects, custom objects, custom fields, page layouts, custom Tabs, Reports, and various other components as per application requirements.Experience using Agile Scrum Methodology for Software development.Well-versed in analyzing CRM business processes that include Campaign Management, Lead Management, Role Hierarchy, Account Management, Case Management, and in a multi-tier environment.know about implementing advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, and Approval Processes for automated alerts, field updates & Email generation per application requirements.Extensive experience in handling projects in the areas of Functional, Integration, Regression, and Acceptance Testing in Agile and Waterfall modelsExtensive experience in writing Test Plans, Test Scenarios, Test Cases, and analyzing Test Results.Coordinated with the business to understand the business and structure and resolve the issues.Set up, maintain, and optimize Email marketing campaigns utilizing ExactTarget/Salesforce Marketing Cloud.Used Journey Builder in running different campaigns along with Automation Studio and Contact Builder.Experience in testing the campaigns based on rules in Personalization (Interaction Studio)Extensive experience in segmenting the Data using SQL Queries and Data Filters in Salesforce Marketing CloudWorked on Automation Studio activities especially Data Extract activity and File Transfer to fetch the data from Data Extension and send it from Safe house to Exact Target enhanced FTP.Worked on Salesforce Sales cloud, Service cloud, and Marketing Cloud.Good Knowledge of Data Loader to insert, update, and bulk import and export of data from Salesforece.com Objects. Used it to read, extract, and load data from Comma-separated Values (CSV) files.Expertise in API automation using Selenium Rest Assured, TestNG & Java, Jenkins, and Cucumber.Experience in continuous integration tools like Maven, JenkinsExtensive experience in functional testing of web services (SOAP and REST).Expertise in preparing Test Plans, developing, reviewing, and executing Test Cases and Test Scripts based on Functional Requirements, Business Requirements and Use Case Documents.Excellent work experience in functional, integration, GUI, regression, system, compatibility, performance, acceptance, security, stress, black box testing, etc.Experience with Microsoft Office applications such as Word, Excel, Outlook, and PowerPoint.Experience in maintaining Selenium & JAVA automation code and resources in configuration management tools like GitHub/SVN repository over time for improvements and new features.Expertise in writing and executing Test Scripts to implement Test Cases, Test Scenarios, and features for TDD (Test Driven Development), and BDD (Behaviour Driven Development) using Cucumber.Experience in working with Oracle, DB2, and My SQL and MS-Access databases.Expertise in using tools such as ALM/HP Quality Center, Bugzilla, and JIRA.Experienced in Web Services and API Testing using Rest Assured, SOAP UI, and POSTMAN.Excellent Organization, Analytical, and Problem-Solving skills and ability to quickly learn new technologies. Effective in working independently and collaboratively in teams.Active participation and contribution in SAFe Agile ceremonies such as Program Increment (PI) Planning, Product Backlog refinement, Sprint Planning, Daily Scrum, Sprint Review/Sprint Demos and Sprint RetrospectivesTECHNICAL SKILLSTools & TechnologiesSelenium Rest Assured, JIRA, Manual Testing, Cucumber, Java, and PostmanFramework ToolsTestNG, JUnit, CUCUMBER, and Hybrid.BrowsersMozilla Firefox, Internet Explorer, Safari, Google Chrome, Opera.Build Integration toolsMaven, Gradle, JenkinsWeb TechnologiesHTML 5, XMLBuild ToolsMaven, Agile & Scrum Methodologies, Waterfall methodologyTest Management ToolHP ALM, Jira, Bugzilla.DatabasesOracle, SQL Server, MySQLVersion control ToolsGITOperating SystemsWindows, Mac OS.Salesforce Integration ToolsObjects, Roles, Security, Reports and Dashboards, Data Loader and Data Import wizard, Workflows and Approvals, Salesforce Marketing Cloud, Email Studio, Content Builder, Journey Builder, Automation Studio, Personalization (Interaction Studio)PROFESSIONAL EXPERIENCEClient: TIAA Charlottee, NC Jan 2022 Jan 2024Role: SFMC and Automation QAResponsibilities:Closely interacted with Product, Design, and Engineering teams on requirements gathering and review technical specification documents to write detailed Test plans and cases.Tested the functionalities migrated from Adobe Campaign Classic to Salesforce Marketing Cloud for different delivery methods like Email, SMS, PUSH, Direct Mail, and Secure WEB using microservices.Tested the Email sent to customers in the Email Studio of Salesforce Marketing Cloud.Used Journey Builder to send Emails using Transactional API which uses REST services and creates automated multi-channel journeys to provide customers with a personalized, 1:1 customer experience.Used the Manual Import Functionality to load the Data into Data Extensions.Segment the customers based on their interests and send customized emails and service/Growth offers based on eligibility.Involved in testing the user's Login Page for personalized offers using Personalization.Worked on Tracking the customer events in the Event stream of Personalization (Salesforce Interaction Studio) for better Marketing.Worked with Marketing teams for Content, Campaigns, and Promotions to test the campaigns before promotions.Worked with the Web Team to understand and test the changes in the sitemap of Interaction Studio once the campaigns were moved to prod.Used Splunk to track the logs from triggering the API to Email sent to the Customer.Used Kafka for logging the time-ordered sequence of records.Extensively worked on automated test cases using Selenium Rest Assured, and Java and running test scripts using Selenium with Java and Cucumber framework.Implemented BDD practices using Cucumber for writing feature files in Gherkin syntax.Developed test automation scripts using TestNG for regression and performance tests of various releases of the application.Created test cases and scripts based on functional specifications and prepared test data for simultaneous and combined Trade testing.Developed Test cases manually and generated Automation Scripts using open-source tools like Selenium Web Driver, TestNG, Maven, and Jenkins.Worked on TestNG Annotations in Selenium WebDriver and executed a batch of tests as a TestNG suite.Performed functional testing, integration testing, black-box testing, system, regression testing, and user acceptance testing.Used Git to store code to GitHub and GitHub was connected to Jenkins for continuous integration.Automation of APIs using Postman and REST ASSURED, Automated the APIs in Postman using JavaScript.Involved in Unit testing, test case development, and regression testing using Junit for web-based applications.Worked on SQL Queries to verify the data from the Oracle database.Conducted functional, security, and performance testing on critical APIs.Involved in the creation and implementation of automation frameworks utilizing Cucumber BDD.Worked on test management and bug tracking tool JIRA.Interacted with development and product management teams for the quick resolution of reported bugs and technical issues.Involved in writing the test scenarios, and test cases and maintaining the detailed test reports and documents.Client: Cintas Corporation - Mason, OH Feb 2019May 2021Role: Salesforce Admin/QAResponsibilities:Interacted with the Project manager, business analysts, and developers to understand the application design and functional specifications.Effectively implemented different QA methodologies/policies, strategies, and plans in all stages of SDLC.Validated Data Security and Sharing rules in Salesforce. Tested Users, Profiles, Role hierarchies, and Permission sets as per user profile and public group.Validated Reports and tested Dashboards based on roles and role hierarchies.Tested Salesforce Standard Objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, field validations, and access to the user based on a defined profile.Validated workflow rules, approval processes, and validation rules.Worked on Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.Tested lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.Involved in reviews for functional requirements Test case scenarios and Test case designing.Send emails and track campaign results and efficacy. Leverage existing email templates to create new email campaigns.Collaborating with project team members and business owners to design, develop, unit test, and provide post-release support.Coordination of day-to-day email operations, building and segmenting audiences, and creating automated campaigns.Performed Regression testing of applications after fixing defects and implementation of new functionalities into the QA. Supported the Business team for executing UAT test cases.Using Postman validated REST API Web Service Call by sending JSON Request and JSON Response.Attended Defect Review meetings with Developers, Tech Lead, Team Lead, and Project Manager to discuss issues regarding the Open defects, resolved defects, and all the other defects associated with the Source system.Involved in the estimation and preparation of test case scenarios and test plan documentation for validating and reporting.Client: Anthem BCBS -Mason, Ohio Jun 2017 Nov 2018Role: Salesforce QA AnalystResponsibilities:Gathered requirement documents such as business requirements design documents and other related documents.Active participant in QA reviews and inspections to find potential defects and recommend corrective action.Involved in the Preparation of Test Procedures, Test Scenarios, Test Cases, and Test Data. Tested the company's Salesforce CRM application.Testing with various Salesforce Standard Objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns.Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules, and Sharing & Security rules.Performed Test Plan/Test case review meetings during the testing phase. Performed execution of test cases manually using Jira.Scheduling daily stand-up calls with teams.Tested Salesforce custom objects, custom fields, page layouts, custom Tabs, Reports, and various other components as per application requirements.Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules, and Sharing & Security rules.Used Data Loader to insert, update, and bulk import or export data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.Tested Salesforce.com Setup, Configuration and Customization. Worked on Data migration from Databases to SFDC using a Data loader.Performing queries on both Source and target using SOQL and verifying the records and its perspective field match and count of the records.Used HP Mercury Quality Center/ALM for Test Management and Functional Test Automation.Attended Defect Review meetings with Developers, Tech Lead, Team Lead, and Project Manager to discuss issues regarding the Open defects, resolved defects, and all the other defects associated with the Source system.Coordinated with Onsite/Offshore teams, participated in and conducted necessary KT, and provided full support whenever possible.Client: AbbVie-Waukegan, IL Jan 2016 Feb 2017Role: QA AnalystResponsibilities:Responsible for gathering Business Requirements, Functional Requirements, and Design Documents.Performed Functional, Negative, Positive, Integration, Regression, End to End Testing.Extensively involved in writing and designing templates for the Test Plans and Test casesIdentified the Test Cases and documented them in JIRA.Designed and Analyzed Test case design document based on the Functional Requirement Specifications to implement through the testing process.Performed Regression testing of applications after fixing defects and implementation of new functionalities into the QA. Supported the Business team for executing UAT test cases.Regularly followed up with the development team to discuss the defects identified during Testing.Effectively implemented different QA methodologies/policies, strategies, and plans in all stages of SDLC.Worked on test cases, implemented and added versions and iterations using Test Manager for positive, negative, and END-TO-END Test cases.Involved in preparing weekly and monthly status reports.Education:Bachelor of Mechanical Engineering from Sri Venkateswara University College of Engineering, India |
