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Click here or scroll down to respond to this candidateCandidate's Name
Rochester, NY Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryCollaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Benefits Administrator Specialist dedicated to assisting employees with open enrollment for smooth and simple process. Offering experiences of documenting and reporting changes in relation to benefits. Composed, talented and considered effective team player. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SkillsMicrosoft ExcelCustomer SatisfactionEnrollment ProceduresInbound Phone CallsActive ListeningMicrosoft Internet ExplorerManaging Multiple TasksProblem-Solving AbilityMicrosoft OutlookTyping ProficiencyFilingWritten and Oral CommunicationsDocumenting CallsScriptedPolicy and Procedure AdherenceMicrosoft OfficeEfficient Data EntryDocumentationExcellent CommunicationMultitasking AbilitiesAttention to DetailDependable and ResponsibleWork HistoryBenefits Administrator, 08/2023 to 01/2024Aston Carter (Contract With Willis Towers Watson) Buffalo, NY Manage approximately 150 incoming calls per day from customers. Worked well in team setting, providing support and guidance. Worked effectively in fast-paced environments.Managed time efficiently in order to complete all tasks within deadlines. Demonstrated respect, friendliness and willingness to help wherever needed. Excellent communication skills, both verbal and written. Passionate about learning and committed to continual improvement. Proved successful working within tight deadlines and fast-paced environment. Strengthened communication skills through regular interactions with others. Organized and detail-oriented with strong work ethic. Adaptable and proficient in learning new concepts quickly and efficiently. Used critical thinking to break down problems, evaluate solutions and make decisions. Developed and maintained courteous and effective working relationships. Paid attention to detail while completing assignments. Cultivated interpersonal skills by building positive relationships with others. Identified issues, analyzed information and provided solutions to problems. Customer Service Representative, 06/2023 to 09/2023 Concentrix Fairport, NYHelped large volume of 350 customers every day with positive attitude and focus on customer satisfaction.Actively listened to 350 customers, handled concerns quickly and escalated major issues to supervisor.Adhered to company policies and scripts to consistently achieve call-time and quality standards. Placed outbound customer service or customer satisfaction calls to follow up on issues. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.Attended telephone skills and program information training sessions to boost aptitude. Maintained and managed customer files and databases. Handled customer inquiries and suggestions courteously and professionally Actively listened to customers, handled concerns quickly and escalated major issues to supervisor Answered constant flow of customer calls with minimal wait times Answered customer telephone calls promptly to avoid on-hold wait times Security Guard Officer, 02/2023 to 06/2023Allied Universal Rochester, NYWorked in the Control Center at Excellus Corporate Office in Rochester, NY. Reported irregularities such as fire and safety hazards to maintenance. Permitted entry with escort for approved persons into secure locations. Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.Conducted regular patrols of key areas to spot and control security concerns. Patrolled internal building spaces and facility grounds to identify and deter threats to assets. Checked and verified photo identification prior to granting facility access. Responded quickly to emergency situations to assess and deflect issues. Secured premises and personnel by patrolling property and monitoring surveillance equipment. Reported suspicious activities and persons to law enforcement. Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.Acted quickly during emergency situations to reduce opportunity for damage and injury. Examined doors, windows and gates to verify security. Patrolled and monitored premises in company vehicle, on bicycle, and by foot. Updated shift logs and produced daily reports to document security activities and specific incidents.Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.Monitored CCTV cameras and alarm systems for security breaches. Security Guard Officer, 09/2022 to 02/2023Allied Universal Rochester, NYWorked in the SOC where we continuously monitors and analyzes procedures of organization. We also defends against security breaches and actively isolates and mitigates security risks. Reviewed camera and system feeds and alerted proper respondents regarding discrepancies. Monitored central alarm systems for fire, Loss of network communication, power outages and badges for employees and contractors.Monitored several sites for any discrepanciesObserved three monitors for alarms and surveillance of sites Answered several calls for employees and contractors entering and leaving sites.. Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints. Checked and verified photo identification prior to granting facility access. Submitted tickets for any discrepancies in our systems for IT. Inspected suspicious activities and monitored premises for criminal acts and rule infractions. Monitor 800 or more alarms coming in and answered all of alarms in accurate and timely manner. Reviewed camera and system feeds and alerted proper respondents regarding discrepancies Protected facility and property guests by regularly circulating premises and monitoring surveillance feedsCustomer Service Representative, 03/2022 to 06/2022 Spectrum Mobile Rochester, NYMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services and company information. Updated account information to maintain customer records. Resolved billing issues over phone with 50 customers daily. Educated customers about billing, payment processing and support policies and procedures. Exhibited high energy and professionalism when dealing with clients and staff. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.Laboratory Courier, 10/2021 to 03/2022Rochester Regional Health System Rochester,NYPicked up packages and made deliveries promptly, exceeding prior delivery records by 100%. Picked up medical specimens from 30 businesses within 30 square mile territory daily. Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions. Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.Escalated issues to supervisor for immediate remediation. Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.Improved operations through consistent hard work and dedication. Carried out day-day-day duties accurately and efficiently. Exceeded goals through effective task prioritization and great work ethic. Maintained excellent attendance record, consistently arriving to work on time. Security Guard, 12/2018 to 09/2021Allied Universal Security Services Rochester,NYReviewed camera and system feeds and alerted proper respondents regarding discrepancies. Oversaw premises, including entry and exit of up to 250 employees and visitors daily. Responded quickly to incidents and assessed active situations for security concerns. Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.Interacted assertively but non-confrontationally with all levels of personnel and general public. Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.Remained calm, assertive and mindful to think critically and problem solve during stressful situations.Checked and verified photo identification prior to granting facility access. Permitted entry with escort for approved persons into secure locations. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.Transporter/ Driver, 07/2018 to 11/2018Enterprise Holdings Rochester, NYCompleted routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.Upheld high standards of professionalism and discretion when working with high-value clients. Answered, scheduled and responded to reservation calls at specific times and locations Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions Upheld high standards of professionalism and discretion when working with high-value clients Managed over 50 vehiclesEducationNo Degree: Medical Secretary, 07/1999Rochester Educational Opportunity Center - Rochester, NY Awarded Medical Secretary CertificateProfessionalismHonor Roll StudentStudent Of The MonthCompleted professional development in Medical Secretary GED: 06/1998Rochester Educational Opportunity Center - Rochester, NY CertificationsLicensed Security Guard - 5 yearsSecurity Guard, Allied Universal Security Services - 5 years Medical Secretary Certificate - 1year 6monthsAdditional InformationCustomer Service SkillsBasic Computer SkillsMedical TerminologyData EntryType 40 wpmAnswering a Multi-Line phone |
