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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Chicago, IL, USA LinkedIn/Candidate's Name
PROFILE
Analytically driven IT professional with expertise in end-to-end IT delivery, stakeholder collaboration, and solution development. Proficient in data
modeling, SQL, JIRA, Agile methodologies, and programming languages including Java, Python, and R. Seeking a challenging role to apply strong
problem-solving skills and contribute to innovative projects.
PROFESSIONAL EXPERIENCE
Business Data Analyst Intern, Third Coast Commodities, Chicago, United States 05/2023 11/2023
Achieved a 95% data accuracy rate by gathering, processing, and integrating marketing-relevant datasets into CRM tools using ETL techniques
Created data workflows in Power Automate, reducing manual errors by 80% and ensuring accurate CRM data
Prepared reports summarizing system discrepancies and resolved 90% of them, enhancing data consistency
Validated and analyzed diverse data, metrics, and information using VLOOKUP, BI, Tableau, and R
Developed and maintained specialized datasets and systems in Python to record and track relevant data and statistical information
Utilized Dynamics 365 Field Service to streamline field operations, manage work orders, track assets, and enhance customer service, resulting
in a 30% improvement in field service efficiency
Business System Analyst, HSBC, Pune, India 12/2018 05/2022
Redesigned product from 1 page to left shift and intuitive with ReactJS and MongoDB to reduce processing time of day 1 onboarding journey
Customized application layout based on country-specific questionnaire requirements, informed by data-driven decision-making
Designed an effective solution that consumes data from other interconnected applications, reducing the response time by 50%
Collaborated with various regional stakeholders and managed 26 countries specific application
Oversaw risk identification, mitigation, and solution with a team of 14 members, while reporting progress and issues to respective leads
Acted as a Subject Matter Expert for both clients and internal team members
Created user stories using Behavior Driven Development (BDD) Approach
Facilitated end-to-end IT delivery as Scrum Master, conducted Daily Scrum, Sprint Planning, Sprint Review, Retrospectives, managed Sprint
Dashboards and Backlogs
Senior Systems Engineer, Infosys, Pune, India 05/2015 11/2018
Coordinated patching of Unix/WebLogic/Oracle Database servers and managed environment availability with key stakeholders
Engaged with application development teams, Release Management, Technology delivery management, DBA, offshore and onsite teams to
support, build, and release cycles
ACADEMIC EXPERIENCE
Graduate Teaching Assistant, Illinois Institute of Technology, Chicago, United States 01/2024 04/2024
Assisted students with Python and Scala coding challenges, especially querying datasets
Guided students in troubleshooting Vagrant issues and setting up development environments for the Big Data Infrastructure course
EDUCATION
Master of Science in Information Technology and Management, 08/2022 05/2024
Illinois Institute of Technology, Chicago, United States
Advanced Topics in Data Management, Big Data Infrastructure, Objected Oriented Programming, Database Security, Process Engineering for IT
Managers, Service-Oriented Architectures, Information Technology and Management Frameworks
Bachelor of Engineering in Electronics, 09/2011 05/2015
Shri Ramdeobaba College of Engineering and Management, India
Relevant Coursework : Computer Programming, Object-Oriented Data Structure, Hardware Description Languages
SKILLS
Analytical Skills
Processes modeling, JIRA, Confluence, Agile Methodology, SDLC, Data Analysis, ETL
Programming
Java, J2EE, Spring, Spring Boot, JS, HTML, CSS, Python, Scala, R
Databases
SQL developer, SQL Plus, Oracle, PostgreSQL, PGAdmin, MongoDB, BigQuery
Platform and Tools
Linux, Eclipse, Jenkins, GitHub, IntelliJ, Postman, PowerShell, REST, Advanced Microsoft Excel, Microsoft Visio, Kanban Board, KPI, PowerBI,
Tableau, PowerAutomate, Dynamic 365 Field Service, Power Apps
PROJECTS
Hotel Management System
Devised solution to centralize data of all hotels in single database with respective offers, room details, prices, and availability
Refined module allowing hotel staff to input and update various offers, discounts, and promotions
Bug Reporting System
Established reporting system and worked on reviewing, analyzing, and prioritizing the reported bugs or issues
Implemented mechanisms to track and manage reported bugs throughout lifecycle
CERTIFICATES AND AWARDS
Google Data Analytics Professional Pat on the back, HSBC Zero Defects, HSBC
Certificate Shift to Business Analyst role, zero impact Commended for defect-free in production
Recognized for development and scrum delivery
activities concurrently
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