| Candidate Information | | Title | Instructional Designer Customer Service | | Target Location | US-CO-Denver |
| | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateSKILLS SUMMARYMy skills and experiences include:Aligning learning solutions directly to the business goals they supportProviding exceptional customer service in every communication and interactionDesigning and building comprehensive learning experiences (microlearning, scenario-based eLearning, gamified eLearning, virtual and in-person workshops)Measuring, analyzing, and communicating learning solution impact in business terms.Determining, documenting, and communicating design processes and standardsLearning Management System (LMS) Implementation and AdministrationEMPLOYMENTWESTWINDS WHOLESALE DOORSCustomer Experience and Sales Advisor(December 2022 Present)Gather customer requirements and specifications.Recommend components and options to help ensure product performance and customer satisfaction.Create and communicate quotes that are accurate for costs and lead times.Convert quotes to sales through effective communication with customers.Determine and document detailed specifications needed for production.Manage high volume of customer requests and inquiries received via telephone, email, web forms.Generate invoices and take payments.PROGRESSIVE CASUALTY INSURANCE COMPANYSenior Instructional Designer(June 2012 June 2022)Redesigned, revitalized and co-facilitated the Being Progressive onboarding program, required for all new employees.Served as Project Manager to plan and deliver an enterprise-level conference to new standards for all instructional designers and design managers.Designed, developed, and implemented eLearning modules focused on Lean for Progressive IT. More IT employees took these modules more than any other eLearning ones and praised them as effective learning experiences.Revised and improved the training for Claims Litigation Representatives who work with claimants represented by attorneys. The number of people taking the course increased significantly, as did the rating of the course.Designed and developed microlearning that provides immediate feedback to photo estimators.TDP LLCInstructional Designer and eLearning Specialist(August 2011 - May 2012)Designed and developed a new customer-facing web site for the business.Designed, developed, and facilitated train-the-trainer sessions for in-person workshops focused on HUD programs available to owners of multifamily housing units.JDA SOFTWARE GROUP, INC. (now BlueYonder)Product Education Specialist, Instructional Designer, Instructional Design Supervisor, Technical Training Manager (November 2001 - August 2011)Lead and mentored a team of seven instructional designers who created training for external customers who used and relied on JDA supply chain software solutions to run their businesses.Lead a team who created software images and datasets needed for training courses.Served as the system administrator of the ViewCentral Learning Management System used to run the JDA training business.KNOWLEDGENETCourse Developer, Production Team Lead, SME Supervisor, Knowledge Mentor and Virtual Session Producer (August 1999 - October 2001)Lead a team of three course developers and five media designers.Served as project manager to create a networking course for Cisco Systems that helped KnowledgeNet become an authorized Cisco Training Partner.Wrote exams for people seeking technical certifications including ones for an Oracle certification and several Microsoft certifications.EDUCATIONCOLORADO STATE UNIVERSITY Bachelor of Science in Biological scienceUNIVERSITY OF HAWAII Graduate courses in Educational Leadership & Technology UNIVERSITY OF PHOENIX Graduate courses in Business Law and MarketingINDUSTRY CERTIFICATIONSIT industry certifications:CompTIA A+Network+ |
