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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLECONSUMER MARKETING BRAND MANAGEMENT CUSTOMER SERVICE Focused and result oriented professional with over 4.5 years experience CORE COMPETENCIESData Customer driven service decision making Cost Promotions optimization & campaigns Strategic Creativity market & Innovation planning WORK Austin regional EXPERIENCE clinic, Texas, USSENIOR PATIENT SERVICE COORDINATOR (SEP 2023 - PRESENT) Performs balance & full payment patient options. registration, appointment bookings/rescheduling utilizing Epic system & notifies patient of account Verifies insurance eligibility by using online resources. Collects payments, posts amounts & balance drawer for end of day deposit. Ensures functions. appropriate paperwork is complete and up-to-date along with completion of other associated business office Researches & resolves problems with patient accounts in work ques & processes referrals & authorizations. Assists with training of entry level business office staffs. Work closely with physicians to help keep schedule flowing smoothly throughout the day. Adhering to all company policies, including but not limited to, OSHA, HIPAA, compliance & Code of Conduct. Whole foods market, Texas USE-COMMERCE TEAM LEAD (OCT 2022-SEP 2023) Responsible POC management Resolve positive Ensure Communicate operations. Develop Identify Track Cross for trained metrics all difficult goals & standards Customer necessary effective for team in & weekly team task how all customer to customer outcome concerns service delegation breaks to train to best identify situations In-are communicate including service store to to given areas team team shoppers roles. including following of leaders handling members success new quickly & returns guidelines an & all store and automated opportunities customer & supervise & leadership efficiently. overall to our break concerns their team. feedback for in system. improvement. order day including today towards to provide activities. the reporting store feedback & other these & improve departments back to department the with store a Zabeel INSTRUCTOR international BUSINESS institute & MARKETING of management (Dec and 2015- technology, Jan 2017) Dubai UAE Design, plan & implement effective & inclusive teaching and supporting learning activities Teach methods across and technologies. a range of modules within a subject area using appropriate teaching, learning support and assessment Assess the work and progress of students and provide them with constructive feedback Seek learning ways approaches, of improving and performance analyzing feedback. by reflecting on teaching design & delivery, including online delivery, blended Performed all administrative services related to the department and solve related queries Firefly advertising, Dubai UAEPROMOTER CO-ORDINATOR (May 2015-Dec 2015) Organized Monitored Conducted database individual training sessions and performances scheduled to improve timetables/ and promoter key performance attendance performance indicators. sheet and for refresh all promoters product knowledge. Radiant Human resource consultancy, Dubai UAE (Sep 2012-May 13) ACCOUNTS EXECUTIVE- SALES (Johnson & Johnson Middle East) Accountable J&Worked placements Developed Used the Inventory Analyzed J brand assigned market and customer portfolio management- realistic at accounts. for knowledge coordinated store selling like market reviews level Johnsons to on Ensured Union closely plans, product alongside and proper baby, forecasts with trends, lulu brand Clean merchandisers stock group and pricing managers & level feasible Clear, (comprising and maintenance Carefree, to the promotions to improve competition improve of Neutrogena 20% at brand all alongside of product times to the performance maximize companys and in business visibility all Listerine. stores. J&J total development product and business) ensure placement managers. balanced for the and complete product sales in CONSULTANT- NEW LAUNCH Assisted Davidoff, Engaged various Compiled various Worked based Analyzed product on outlets market demand with in in different Hugo the and marketing, development market brand analyzed Boss, such levels. distribution regions as managers historical Alakozay, launching in market store of for various charts. the information to Indhulekha, promotions, data and brainstorm mentioned marketing to re refine launching to Zespri, events categories. work ways and plans Mothers and activities with develop to create aimed advertising. supply both pickle, for added at chain creating many future Maggi, brand teams MNCs and brand Marico value. for current like developing awareness Also, (Britannia, Parachute) brand analyzed sustainable among development Kraft, etc. and Godrej, consumers finalized launch strategies Calvin plans artworks through Klein, and for INTERNSHIPS:Mahindra Leads group generation of companies to expand (Mahindra customer holidays)base - sales executive (May 2012-July 2012) Participated in various trade events/marketing campaigns and sent promotional emails to existing and potential clients. Developed long term relationship with customers through managing and interpreting their requirements. Make eventually presentations leading to on sale how completion the product meets the customers needs, solving customer queries / objections and TELE SALES EXECUTIVE (April 2011- September 2011)Bureau of Assessment Services, Dubai UAE Generated Primarily multiple sales handled and channels. developed outbound qualified telemarketing, leads for the inbound sales team. calls as a reponse to their enquiries and coordinating across Worked with customer database to develop prospective leads and coordinated sales activities. EDUCATION: Professional Certification in HRM Recruitment and Talent Management (University of California, Berkeley) MBA- Marketing & international business (University of Toledo, Ohio) BBA- Marketing & HR (Heriot Watt University, UK) |
