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Click here or scroll down to respond to this candidateELLENRIGGSBEECOMMUNICATIONS MANAGERPHONE NUMBER AVAILABLEEMAIL AVAILABLEOak Park, IL Street Address
CONTACTSKILLS Project Management Website Design Branding Initiatives Web Content Management Email Marketing Analytics Multimedia Strategy Digital Marketing Campaigns Graphic Design Social Media Management Copywriting Marketing Collateral Development Media Relations Operations Management Internal Communications Team Leadership WordPress ProficiencyDynamic Communications Manager with a proven track record at multiple organizations, adept in leveraging tech proficiency, creative concept development and project management to spearhead comprehensive website redesigns, creative content and digital marketing campaigns. Experienced in enhancing brand awareness and donor engagement through innovative branding initiatives, multimedia strategy, social media management and effective team leadership.PROFESSIONAL SUMMARYCommunications ManagerHephzibah Children's Association, Oak Park, ILContracted Marketing/Communications ManagerOak Park Education Foundation, Oak Park, ILEXPERIENCEMay 2022 - PresentCreate and execute comprehensive communications plans and calendars spanning all platforms to grow agency awareness, supporters and donors. Managed comprehensive website redesign which included securing vendor, architecture development, copywriting of entire site, managing deliverables and the developer team. Currently perform all post-launch updates and edits in WordPress platform.Craft compelling stories using audience insights determining appropriate formats and ensuring confluence of content and audience.Utilize industry analytics, metrics and market trends within sector to augment messaging and target audience to maximize goals. Maintain and grow various press relationships.Manage social media accounts on multiple platforms to engage supporters and build online presence.Collaborate with internal teams on marketing campaigns and initiatives to align with agency objectives and brand. Draft messages and scripts for directors for presentation to outside audiences. Write and design organization's blog to further engage donors, supporters and audience. August 2020 - PresentDevelop and create graphic content and digital marketing campaigns through branded messaging to increase foundation awareness, donations and engagement. Managed comprehensive website redesign which included project management of deliverables and developer, management of timeline, architecture, content creation, copy and ensured continuity. Maintain website and perform all updates in WordPress platform. Tracking and reporting of all analytics on social media platforms, email marketing and website.Manage social media accounts on multiple platforms to engage customers and build online presence.General ManagerLively Athletics, Oak Park, ILProduction/Project ManagerPolaris Creative Partners, Chicago, ILProduction/Project ManagerMONACO/VIOLA, Chicago, ILGeneral/Catering ManagerHubbard Street Grill, Chicago, ILJanuary 2016 - May 2022 Used customer feedback to improve operations and build brand loyalty. Created branded marketing initiatives and advertising to boost store revenue and brand awareness. Monitored store financial performance and identified opportunities for improvement. Built and maintained relationships with vendors and suppliers. Used computerized inventory system to plan and manage adequate inventory levels. Developed strategies to improve operational efficiency, reduce costs and maximize profitability. Created policies, procedures and guidelines for staff members' daily operations. Provided all training, coaching and mentoring support for employees. Recruited team members to maintain adequate staffing levels. Assessed team member performance through formal reviews leading to promotions. January 2003 - July 2007 Managed print, web and media projects in their entirety from creative team to client. Communicated regularly with clients regarding project updates and changes in scope or requirements.Collaborated with vendors to secure competitive pricing on materials and supplies required for successful completion of projects.Developed project plans, tracked progress, identified risks, and created solutions to mitigate challenges. Monitored progress against timeline objectives and took corrective action as necessary. May 1999 - January 2003Collaborated with vendors to secure competitive pricing on materials and supplies required for successful completion of projects.Managed multiple production projects with tight deadlines and budgets while ensuring quality standards were met.Utilized problem solving skills to quickly resolve any issues that arose during the course of a project.Communicated regularly with clients regarding project updates and changes in scope or requirements.Monitored plan and incoming work, re-prioritizing to meet changing priorities and deadlines.January 1995 - May 1999 Monitored employee performance to ensure quality service delivery at all times. Reviewed contracts with clients to verify accuracy of services and pricing. Managed and monitored logistics, schedules, and timelines to facilitate proper flow of events. Oversaw financial details by managing receipts, billings and expenditures. Maintained a high level of customer service by addressing patron complaints promptly and professionally. Recruited, trained, evaluated, scheduled and supervised all restaurant personnel. Analyzed customer feedback and implemented strategies to improve service. Analyzed financial data to develop strategies for increasing profits. Bachelor of Arts in English LiteratureUniversity of Wisconsin-MilwaukeeEDUCATIONReferences available upon requestREFERENCESCommunications/Website ChairHorace Mann Elementary School, Oak Park, ILCommunications/Website ChairPercy Julian Middle School, Oak Park, ILArt Appreciation ChairHorace Mann Elementary School, Oak Park, ILVOLUNTEER EXPERIENCEAugust 2014 - June 2020September 2016 - June 2020August 2010 - July 2016 |
