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Click here or scroll down to respond to this candidatePalgudideepthi72@gmail.comPHONE NUMBER AVAILABLEhttps://LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARY:Around 5+ years of comprehensive IT experience spanning diverse domains, I bring over 5 years of expertise in the Salesforce.com CRM platform. My proficiency encompasses administration, development, integration, deployment, communities, and adeptness in lightning component development. Additionally, I possess hands-on experience in leveraging the Lightning Design System and orchestrating seamless migrations from classic to lightning interfaces. Complementing my Salesforce expertise.EDUCATION:Masters in computer and Information Science from SEMO University in May 2023.Salesforce TechnologiesSalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lightning components, CPQ, Apttus CPQ, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, nCino, Vlocity, Work Flow and Approvals, Dashboard, Conga Composer, Analytic Snapshots, Data loaders, Mapping.Salesforce ToolsForce.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform.ETL ToolsData Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica, ODI, Talend, Apache NiFi, Apache ANT.LanguagesApex, Java, JavaScript, HTML, Bootstrap, jQuery, XML, ETL, SQL, XML, HTML, ANT SCRIPTDatabaseSQL Server 2008, Oracle, MS SQL Server, MS Access, Snowflake, Tableau, Google Cloud serviceWebHTML, XML, CSS frameworks (Bootstrap), JSP, JavaScript, WSDL, SOAP API, Metadata API, Aura, Canvas.ToolsMS Office, Adobe Photoshop, MS Excel, Silverlight, Omni script, Eclipse IDE, COPADO, SOA, BPM.Web ServersIBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.xPlatformsUNIX and Windows (NT/2000/XP/Vista/7)TECHNICAL SKILLS:CERTFICATIONS:Certified Salesforce Platform Developer-1Certified Salesforce Administrator.Certified Salesforce Platform Developer-2Certified Salesforce App BuilderWORK EXPERIENCE:Client: Charter Communications Inc. Denver, Colorado. June 2023 PresentRole: Salesforces DeveloperResponsibilities:Developed Apex Classes, Controller Classes and Apex Triggers on Force.com for various functional needs in the application and experienced in creating lighting pages inside lighting Community builder.Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework also embedded Lightning Components in Visual Force Page by using new Lightning out feature by Event-Driven ProgrammingDesigned and implemented custom objects, workflows, and processes within Salesforce CRM to support the co-branded credit card program.Collaborated closely with cross-functional teams including product management, marketing, and finance to ensure alignment and successful execution of the credit card program.Used the telecom-specific tools from Vlocity to set up extensive product bundles, pricing schemes, and promotions that were customized to the needs of the customer and enhanced order accuracy, shortened sales cycle.Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework also embedded Lightning Components in Visual Force Page by using new Lightning out feature by Event-Driven Programming.Implemented DocuSign integration within Salesforce, streamlining contract management processes by enabling electronic signature capture directly within Salesforce, resulting in accelerated deal closure times and improved sales team efficiency.To guaranteed data integrity and consistency across connected systems, collaborate closely with the Salesforce Administrator also worked on changing demands of the service team, create and manage unique solutions, workflows, and automations.Understanding of automation best practices including the new Lighting Flow rules including record triggered flows and scheduled flows.Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.Worked on salesforce Lightning components for building customized components replacing the existing ones and embed Lightning components in Visualforce page by using new lightning out feature by event-driven programming.Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards and created complex workflow rules criteria for field updates and email alerts and used field level Security along with the page layouts in lightning to manage access to certain fields.Established and enhanced Copado to create solid CI/CD procedures for Salesforce development, allowing it to easily integrate with version control systems and automate deployments between various Salesforce environments.Proficient in implementing authentication mechanisms, making callouts, and creating custom web services to facilitate seamless integration between Salesforce and external systems.Proficient in utilizing Mulesoft and other relevant tools to architect and implement middleware solutions effectively.Successfully implemented and integrated nCino optimizing lending workflows, enhancing risk assessment procedures, and driving operational efficiency across the organization's financial services division.To improve operational efficiency, and enhance customer experiences we used BPM principles and Salesforce technologies to streamline business processes.Utilizing Salesforce Data Import Wizards to efficiently import and map large volumes of data into Salesforce objects, maintaining data integrity and accuracy.Designed and implemented a comprehensive data model in Snowflake, optimizing for efficiency and scalability.Proficient in data mapping techniques, with hands-on experience in mapping data between disparate systems, ensuring seamless integration and data consistency.Proficient in documenting data mapping specifications, including field mappings, transformations, and data validation rules, to facilitate knowledge sharing and maintain data mapping standards.Used Field service lightning to complete field service tasks using core, Inventory management, preventive maintenance, pricing data model and SOAP API as per requirement.Environment: Force.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Triggers, Test Methods, Debugging, Web Services, JavaScript Remoting, Remote object, Angular JS, Escalation Rules, Assignment Rules, Record Types, Service Cloud, CRM.Client: State of Maryland. Baltimore, MD. May 2022 to April 2023Role: Salesforce Administrator/ DeveloperResponsibilities:Designed and implemented Apex Classes, Controller Classes, and Apex Triggers to address diverse functional requirements within the application and transitioned user data into Lightning Experience (LE) and crafted Salesforce Lightning Web Components for a specific user subset within the organization.Developed multiple Lightning Web Components, enhancing their appearance with CSS and Design Parameters from the Lightning Design System (LDS) also having capabilities in developing unique apps with clicks, rather than coding, using the Salesforce Lightning App Builder.Customized Lightning web components, utilizing JavaScript on the client side and Apex on the server side, while enabling Aura Framework and integrating Aura Attributes and Aura Handlers for Events in Lightning ApplicationsUsed dashboards and reports to track sales operations and performance, identify areas for improvement, and provide data to stakeholdersUtilized Data Loader/DataLoader.io and Excel to conduct data clean ups, data uploads, and expediting of sales processes.Replaced JavaScript buttons with Quick Actions or Lightning Web Components in the Lightning environment.Contributed to the creation of Lightning Pages within the Lightning Community BuilderDemonstrated expertise in configuring and customizing nCino within the Salesforce platform to meet the specific needs of financial institutions, optimizing processes, and enhancing operational efficiency.Established a community, facilitated Community User enablement, and managed Profiles and Access to ensure streamlined and secure user interactions.Worked on salesforce Lightning components for building customized components replacing the existing ones and embed Lightning components in Visualforce page by using new lightning out feature by event-driven programming.Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards and created complex workflow rules criteria for field updates and email alerts and used field level Security along with the page layouts in lightning to manage access to certain fields.Established and enhanced Copado to create solid CI/CD procedures for Salesforce development, allowing it to easily integrate with version control systems, automate deployments between various Salesforce environments.Designed and implemented a comprehensive data model in Snowflake, optimizing for efficiency and scalability.Developed a more effective and customer-focused sales environment by implementing and optimizing customer interaction processes using Salesforce's Omni Script, improving user experience, and streamlining sales workflows.Developed Visualforce Pages and Apex Triggers to enhance functionality, accompanied by Apex Classes and Controllers providing additional capabilities to the visual pages.Created page layouts and search layouts for efficient organization of fields, custom links, related lists, and other components on record detail and edit pages.Optimized Rollup Helper configurations for performance and scalability, ensuring efficient data processing even with large data volumes.Enhanced report delivery workflows with dynamic content and conditional logic, allowing personalized and actionable insights tailored to recipients' roles and interests.Employed SOQL & SOSL for data manipulation needs of the application using platform database objects.Generated technical design documents and functional design documents in alignment with business requirements and worked on Sales Cloud features such as Web-to-lead to support online lead capture with auto-response rules.Implemented Conga solutions in projects to automate document generation, streamline contract management workflows, and enhance efficiency in procurement processes. This included configuring Conga Composer for generating custom documents with regulatory requirements.Utilized Copado for automated testing, continuous integration, and continuous deployment.Created Page Layouts for effective organization of fields, custom links, related lists, and other components on record pages and migrated data from the Oracle database to the Salesforce application using Apex Data LoaderLeveraged the sandbox for testing and migrated code to the deployment instance post-testing and collaborated with Salesforce.com Premier Support and managed support cases with the assistance of Salesforce.com support.Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatics, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle.Client: Semantic Space, Hyderabad, India. Oct 2020 to Nov 2021Role: Salesforce Administrator/ DeveloperResponsibilities:Identified, planned, and executed the integration of new Salesforce.com features and functionalities, including the development of new screens, workflow processes, force.com objects, and reports with a focus on meeting business requirements.Collaborated with stakeholders to gather requirements, performed system configurations, and ensured seamless integration of nCino applications with existing Salesforce modules.Demonstrated expertise in working with various Salesforce.com objects, such as Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.Additionally, crafted Custom Objects, Tabs, Components, and Visual Force Pages to enhance system capabilities.Created various Approval processes in Salesforce.com for the Sales process to run properly in the organization.Established user profiles, roles, and tailored Permission sets for specific user requirements, ensuring a customized and secure access environment.Familiarity with data validation techniques and best practices to identify and resolve data mapping issues, ensuring high-quality data throughout the integration lifecycle.Automated the distribution of Salesforce reports and dashboards to stakeholders, improving data accessibility and decision-making processes.proficient to create and execute strong validation rules in Salesforce that protect data integrity, improve user experience, and guarantee adherence to business standards.Expertise as a Salesforce developer to design and deploy tailored solutions within nCino, driving operational efficiency and ensuring compliance with industry regulations in the dynamic landscape of the banking sector.Designed page layouts and search layouts to streamline information on record detail and edit pages, incorporating fields, custom links, related lists, and other components for optimal user experience.Formulated Master-Detail and Lookup relationships across both Standard and custom objects, implementing junction objects to foster connectivity among various entities.Created Master-Detail and Lookup relationships on Standard and custom objects and defined junction objects to establish connectivity among objects.Successfully executed escalation rules, automated Case generation, and streamlined escalation processes to call center representatives, supplemented by email alerts for prompt issue resolution.Created Page Layouts for effective organization of fields, custom links, related lists, and other components on record pages and contributed to the migration of data from the Oracle database to the Salesforce application using Apex Data Loader.Completed Safe Agile training, proficient in implementing Agile methodologies to ensure efficient project management and delivery.Leveraged the sandbox for testing and migrated code to the deployment instance post-testing and collaborated with Salesforce.com Premier Support and managed support cases with the assistance of Salesforce.com support.Actively promoted the transmission of information both inside and between departments, guaranteeing a thorough comprehension of SFMC data structures. worked with many teams to precisely align email data in reporting frameworks and dashboards.Environment: Apex, Force.com, Triggers, API integration, Workflow & Approvals, Salesforce.com Platform, Web Services, HTML, CSS3, SQL, PL/SQL, JavaScript, jQuery, Oracle, SOAP UI, SOAP, API, Chatter, Sandbox data loading, Git, DML Query, Apttus CPQ and Web Service integration, Metadata API, SaaS/PaaS.Client: WNS Global Services, Bengaluru, India. Oct 2019 to Sep 2020Role: Salesforce AdministratorResponsibilities:Performed hands-on configuration of new and existing functionality in the areas including but not limited to data model, Lightning user interface, user management, security, page layouts, validations, workflows, flows, process builders, reports and dashboards and customized applications to support internal and customer-facing Salesforce environment.Designed, documented, created, and maintained Salesforce application security in the areas including but not limited to profiles, permission sets, sharing rules, role hierarchies, and public groups.Regularly attended daily meetings, weekly scrum meetings, and sprint review meetings to ensure effective communication and collaboration within the project team.Developed Apex Classes, Apex Triggers, Workflows, and Approval Processes to address various functional requirements within the application and streamlined existing workflow rules through consolidation with the process builder, enhancing overall efficiency.optimized Rollup Helper to automate the aggregation and summarization of data across related records in Salesforce, enabling real-time insights into key metrics such as total revenue, customer satisfaction scores, and product performance.Participated in the design, development, and the deployment of the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.Utilized Data Loader for updating, inserting, and deleting records via Excel sheets as part of comprehensive data migration efforts and conducted data cleaning using Excel sheets to eliminate duplicate records, employing External ID for enhanced accuracy.Utilized Data Loader for updating, inserting, and deleting records via Excel sheets as part of comprehensive data migration efforts and conducted data cleaning using Excel sheets to eliminate duplicate records, employing External ID for enhanced accuracy.Employed the Sandbox for testing the developed App, conducting testing with migrated test data from the client application and leveraged Salesforce Developer Console for executing Apex codes, SOQL Queries to verify Salesforce data integrity.Integrated external applications with Salesforce.com through both Inbound and Outbound methods, crafting Apex SOAP and REST Web Services and Apex Callouts also developed Batch Apex classes, scheduled them using Apex Schedulable classes on an hourly basis to automate routine tasks.Created reports in various formats (summary, matrix, tabular, and joined) and folders, supporting managers in maximizing Salesforce platform utilization also utilized the drag-and-drop dashboard builder for creating dashboards from various source types and Visualforce pages.Environment: Saleforce.com platform, Apex Language, Triggers, Chatter, Data loader, Force.com API, Batch Apex Interface, Web Services, Email Services, Security Controls, Process builderDEEPTHI PALGUDI |
