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Click here or scroll down to respond to this candidateCandidate's Name
Reynoldsburg, OH EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYIT professional with multiple strengths in organization, communication, and customer service skills. Highlymotivated and productive in team environments as well as independently. Employing strong leadershiptechniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success,and customer satisfaction.TECHNICAL SKILLS AND TRAININGSystems: Windows 7/8/10/11, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, NetworkStandards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection SystemHardware: Disassemble and reassemble desktop PCs, RAM, hard drives, motherboard, networkinterface cards and processorsSoftware: Microsoft firewalls, Adobe Acrobat XI Professional, identify types of malwares, scripting withVisual Basic, classless IP addressingInstallation and configuration of computer hardware, software, systems, networks, printers and scannersAbility to stick to deadlines, prioritize and display problem-solving skillsVirus and malware mitigation, cleaning infested computers and implementation of encryptionCloud Platform Support to include Microsoft Intuning, Azure, Office 365 and Google CloudApplications, scripting, onboarding, offboarding,Active DirectoryEDUCATIONMy Computer Career (Columbus, OH) March 2020 January 2021Information Technology Security Administrator (ITSA) Certification ProgramRelevant coursework:Computer and Security Essentials, Operating Systems, Security, Networking, Server Network & SecurityPROFESSIONAL EXPERIENCEDevCare Solutions (for Lower LLC), Columbus, OH December 2023 April 2024IT Service Desk Tier 1 Diagnosed, researched and resolved Tier 1 technical hardware and software issues Effectively advised and assisted customers on appropriate actions Provided accurate information on IT products and services Directed unresolved issues to the next level of support personnel Identified and escalated situations requiring urgent attention Maintained the highest possible level of customer service Worked with vendors and internal stakeholders to ensure accurate, effective training content Assisted with Onboarding and Offboarding of users Performed other duties as assignedLorien Staffing and Recruiting (Columbus, OH) October 2023 November 2023Infrastructure Delivery Install Technician Installed and troubleshooted structured cabling, managed infrastructure inventory levels, installed physical installation of network and server racks and/or devices and management of data center services vendors Worked in a dynamic environment to drive the stability and sustainability of our next-generation networks and assisted in the development of innovative ways to automate and scale the network Launched cutting edge server technologies and solved diverse networking impairments Partnered with cable vendors to install, inspect and troubleshoot cabling Installation and maintenance of copper and fiber cable infrastructure Installed, tested and troubleshooted fiber optic and copper cabling, including patch panels and patch cords Ensured that the Data Center and vendor installations comply with all installation practices Reported current status via ticketing system, status reports, email and Slack chat Managed work and priorities through ticketing system and workflows to complete customer requests and projects Maintained accurate records and documented problems and processes to successfully draft and execute changes within data centers Exhibited quality workmanship on all work and maintained site cleanliness Worked with a partner to move integrated enterprise equipment from loading docks into planned positions Managed, checked and coordinated all materials to be delivered to site daily Carried cell phone for communication, information, and emergenciesSmart Source Inc. IT Technical Staffing (Columbus, OH) December 2022 January 2023Desktop Support Logistical items to include boxing up equipment, asset tagging and minor troubleshooting Performed hardware troubleshooting and repair Ticket management and queue management Performed some delivery and install of computer hardwareUCS Logistics (Grove City, OH) September2021 -October 2022Desktop Support Assisted in the process of formatting computers before releasing to users Troubleshooted system failures or bugs, provided solutions to restore functionality and followed anautomated process to deploy and image software Effectively captured all software and data on a correctly configured machine; replicated it on anothercomputerOhio Hospital Psychiatry (Columbus, OH) July 2017 September 2021Maintenance AssistantEfficiently completed the paperwork to meet the request ordersAssisted in renovation and construction services for branch officeResponsible for building maintenance and maintaining electric work ordersFriendship Village (Dublin, OH) January 2018 July 2018Maintenance TechnicianDeveloped procedures and directed material use for swift completion of installations and repairsAssisted management in providing instructional training to co-workers and new employeesProvided general building maintenance repairs: carpentry, electrical, plumbing and painting |
