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Click here or scroll down to respond to this candidateSchedulingCandidate's Name
CommunicationReporting/DocumentingAttention to DetailProcess ImprovementMicrosoft applicationsMedical InsuranceAuditingSKILLSPHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLEhardaway-2a249572EMAIL AVAILABLEKARENAHARDAWAYA D M I N I S T R A T I V EA S S I S T A N TPROFILEI am a seasoned Administrative Assistant who has demonstrated a 10+ year history of client growth and retention. I am creative, optimistic, and I utilize my people and sales skills to exceed at company, departmental, and personal professional goals. I am always willing to learn and grow to add to my skills.Optum Home and CommunityHR Block2021 - Present2012-2023ADMINISTRATIVE ASSISTANTEnsure patient enrollment of 100-120 new patients per month by utilizing customer service, communication, and problem-solving skills. Approximately 84% choose to enroll per month.Transfer calls, send emails to the applicable staff and/or department. Train new hires.Improve company processes and update verbiage to lead to QA/Education/Compliance.ADMINISTRATIVE ASSISTANTOpened and closed the office.Scheduled appointments via a multi-line phone system in a high-call volume environment.Handled monetary transactions.Tended to the emails, faxes, voicemails, and reports. Maintained an organized and functional office flow during the busiest of times.OrthoSouth2019-2021ADMINISTRATIVE ASSISTANTAnswered phones via a multi-line phone system in a high-call volume environment of approximately 120-180 calls per day. Scheduled appointments.Handled doctor-patient referrals.Verified insurance and updated patients charts.EDUCATIONAssociate Degree - Social Work2008SOUTHWEST TENNESSEECOMMUNITY COLLEGEREFERENCES AVAILABLEUPON REQUESTKHCONTACTEXPERIENCE |
