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Cheryl L. Hoitink Royse City, TX PHONE NUMBER AVAILABLEObjectiveMotivated, reliable, organized, hardworking, and professional team player seeking employment that will help service clients, and grow a successful, and profitable business.EducationEmployment1984 - 1988Edmonds High School Edmonds, WADiploma 1997  1998DSchool of Beauty Lynnwood, WALicensed Cosmetologist9/1/2023-PresentRemax Landmark-Terrell, TX12/1/2020  July 13, 2022John L Scott - Pasco, WAReal Estate AgentMarketing, social media, and premier staging skillsMatching client needs to their desired forever home, properties and neighborhoods of interestRepresent clients with ethics, commitment, knowledge and integrityContinued education to assist clients with excellenceAssist clients throughout their transaction process, paying attention to detailSuccessful sales to very satisfied clientsNegotiate transactions in timely successful manner9/30/2013 5/18/2014Premera Blue CrossCustomer Service SpecialistInbound calls from customers, product education, and customer careEnter quotes into Outlook CRM and exceeded goalsMicrosoft Word, Office, and data entrySupport Small groups with various projectsTrack quote request in ExcelCreated training job aidsCritical thinking skills, coupled with being a conflict resolution expert2010 to 9/29/2013Mumma Associates Inc.Customer Service/ Insurance AgentReceived customer service calls and assist with their insurance needs.Exceeded customer service representative requirementsWorked independently and with team membersMulti-tasked using Microsoft products and insurance software to resolve customers correspondence and issues.Wrote insurance policesExcelled at working pending lists and paperwork in a timely mannerReceived inbound calls regarding quotes and policy inquiriesContinued Education coursesRouted claims to independent insurance carriers and process payments1988  2020Cheryls Hair DesignHair Stylist and Salon OwnerEstablish, operate and maintain a successful, profitable hair salon.Maintain books, supplies, and continued education.Utilize the computer for financial records, retail sales, and tax information.Identified and prioritized customers needs.Organize business functions to maintain a structured professional environment.Style customers hair using a combination of cutting, coloring, permanents, and texturizing techniques.1994 - 1999Blue CrossCustomer ServiceHigh energy, high volume, fast paced environmentExceeded CRS performance requirements.Able to work independently and works well with co-workersAccountable for phone-based customer service in the course of providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information.Excelled at being able to multi-task and keyboard while researching, following-up, resolving and documenting issues of each call through efficient use of communication skills and navigating between multiple systems and tools.Provided timely follow up on pended items and routes incoming paperwork to correct departments for completion.Knowledge of medical terms and ability to communicate efficiently with customers.Worked with highly sensitive information while maintaining Personal Protected Information requirements.Conducted routine research with understanding and knowledge of medical, pharmacy, and Blue Cross Blue Shield Association guidelines and policies.1993 - 1994Centra Benefits ServicesCustomer ServiceSee above for similar job description.1990 - 1993Zenith AdministratorsClaim ProcessorDemonstrated proficiency processing prescription claims in the claims processing system.Reviewed, researched, and accurately processed prescription claims in accordance with contracts and policies as well as manual adjudication of claims.Maintained all appropriate claims files and performed follow-up on suspend claims.Assisted in achieving team and department goals in quality, turn around and customer service.