| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateJerrellAllenProject Manager Customer Service FocusCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsCustomer-centric project management with a focus on delivering exceptional service.Proven ability to successfully lead projects, ensuring customer satisfaction and on-time delivery.Expertise in managing projects within budget constraints and exceeding service level agreements.Proficient in project planning, execution, and oversight.Adept at multi-tasking and detail-oriented, ensuring meticulous project management.Strong organizational skills with a keen eye for detail, consistently delivering high-quality projects in fast-paced environments.Skilled in training and mentoring project teams to enhance customer service performance.ERP/eProcurement Software- B2C, B2B, B2GProven proficiency in SalesforceMicrosoft Office Suite Technology integrated through research methods and visual presentationsExperienceComerica Bank Junior Project ManagerFarmington Hills Feb 2024 - May 2024Managed projects small/medium size projects of moderate complexity.Responsible for on-time delivery and execution of critical Technology projects and initiatives to deliver business value.Worked with core project team (such as business partners, vendors, and technical team) to develop detailed, actionable project schedules. Assigns tasks to team and develops detailed and accurate work schedules, project estimates, and resource plans.Executes, monitors, and controls technical projects from original concept through final implementation.Communicates accurate and timely project accomplishments and overall project health to stakeholders via required measures and methods (such as status reports, metrics, checkpoints, and portfolio reports.eProcurement Services /Project Manager/Strategic Account ManagerMI April 2022- Feb 2024Successfully managed IT projects for the National Diversity Small Business Program (NDVSB), ensuring outstanding customer service.Oversaw IT service delivery for 200+ business projects, meeting and exceeding service level agreements.Led IT teams in planning and executing projects, maintaining a strong focus on customer satisfaction and project goals.Managed IT infrastructure projects related to eProcurement, including incident and problem resolution.Maintained open and effective communication with stakeholders, providing regular updates on project progress.Implemented robust risk management strategies to proactively address potential challenges.Mentored and trained IT teams to enhance customer service skills and overall performance.Vastec/ Project LeadJanuary 2019 - April 2022, Mt. Clemons, MICoordinated work groups on multiple IT projects, with a primary focus on delivering excellent customer service.Advised staff and senior managers on project standards, methods, and tools within the IT domain.Developed and delivered weekly project status reports, ensuring customer satisfaction.Trained, educated, and supported IT project team members to consistently achieve high standards of work.Resolved IT-related problems impacting project progress, meeting deadlines effectively.EducationMid-Michigan Community College - AssociatesAugust 2016 - May 2018, Mount Pleasant, MIGeneral Technology, CompletedCentral Michigan University / Bachelors of ScienceAugust 2014 - May 2019, Mount Pleasant, MIBusiness Administration, Operations Business ManagementGPA 3.18Strayer University / Masters in BusinessMarch 2022 - May 2024, Mount Pleasant, MIBusiness Administration, Operations Business ManagementGPA 3.23 |
