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Front Desk Agent Resume Galloway, NJ
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Candidate Information
Title Front Desk Agent
Target Location US-NJ-Galloway
Phone Available with paid plan
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67 Theresa CourtGalloway, NJ Street Address
PHONE NUMBER AVAILABLEdpatelStreet Address @Dhara Patel gmail.comEDUCATIONRutgers University, School of Nursing, New Brunswick, NJ  Current Student; Expected Graduation: May Street Address  Major: Nursing Minor: PsychologyRelevant Completed Courses: Pathophysiology; Pharmacology, Medical Surgical Nursing 1, Obstetric Nursing, Health Assessment; Anatomy and Physiology; MicrobiologyAbsegami High School, Galloway, NJ  2016-2020National Honors Society 2019-2020 & Spanish Honors Society 2019-2020 Girls Tennis, 2017-2020 & Varsity Girls Tennis 2018-2020 SKILLS/CERTIFICATIONS  Certified as of October 2021 Certified Nurse AssistantCourse Location: Allied Health Training Institute, Northfield, NJ Registration Number: NA200040410American Heart Association BLS Certification (CPR and AED)  Certified as of May 2022 - Recertification In Progress eCard Code: 225415303272Training Center Location: Jersey Shore University Medical Center, Neptune, NJ EXPERIENCERobert Wood Johnson University Hospital Somerset  Clinical Care Technician; Orthopedics Unit May 2023- Present Assisted with ADLs while obtaining objective data such as vital signs, glucometer readings, EKGs, and telemetry monitors Adjusted quickly to different units while being floated in order to provide patients effective, quality care without compromising detailed end-of-shift reports Demonstrated excellent interpersonal skills by effectively communicating with patients, families, and medical staff to provide compassionate care and ensure patient comfort.HMH JFK University Medical Center, Edison, NJ  Clinical Rotations for Medical Surgical Nursing 1 Jan 2024- May 2024 Performed comprehensive patient assessments, including vital signs monitoring, medication administration, and patient education, under the guidance of clinical preceptors to ensure the adherence of the best practices and patient safety protocols Assisted in various procedures such as wound care, catheterization, and IV therapy while maintaining adherence to proper infection control standardsRobert Wood Johnson University Hospital New Brunswick  Clinical Rotations for Obstetrics Nursing Jan 2024- May 2024 Assisted in prenatal assessments, including maternal vital signs, monitoring, fetal heart rate monitoring, and prenatal education sessions to foster positive patient experiences and promote maternal-fetal wellbeing Participated in sterile technique maintenance and postoperative care, ensuring a safe environment for both mother and newborn LA Fitness, North Brunswick  Babysitter/Operations- Front Desk March 2022- August 2022 Supervised club members children in the Kids Klub by engaging in educational games and activities on a weekly basis Greeted members daily and assisted with inquiries regarding membership status and billing with the sales team Provided personalized assistance to members by actively listening to their inquiries, offering guidance on facilities, equipment usage, and membership options, wrestling in enhanced member experience and loyalty Pizza Hut, Absecon  Customer Service Representative July 2020-June 2021 Managed phone orders and inquiries efficiently, providing accurate information, taking detailed orders, and offering friendly assistance to enhance the customer experience and to drive sales Provided communication between customers and upper management to focus on delivering excellent customer service AtlantiCare Regional Medical Center, Galloway  Hospital Volunteer July 2018 - April 2019 Visited patients periodically to ensure comfortability, such as engaging in conversations, providing food and water, reading materials Responsible for sorting patient records for nurses while adhering to HIPAA compliance Collected observational data to assist the Infection Departments hand hygiene analysis Greeted and guided hospital visitors at the front desk and resolved patient inquiries and complaints in a professional manner, demonstrating empathy and problem-solving skills to achieve mutually satisfactory resolutions and uphold high standards of service excellence.

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