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Click here or scroll down to respond to this candidateCandidate's Name
Customer ServiceProblem-SolvingCommunication (Written & Verbal)Conflict ResolutionDe-escalation TechniquesTeamworkTime ManagementProficiency in [Customer ServiceSoftware (e.g., Zendesk,Salesforce)]Quality AssuranceActive ListeningWritten CommunicationDispute ResolutionAdaptabilityCross-sellingProblem SolvingE D U C A T I O NInteractive Arts and MediaColumbia College Chicago2008-2015PHONE NUMBER AVAILABLEEMAIL AVAILABLEChicago, Illinois 60649C O N T A C T P R O F I L ES K I L L S W O R K E X P E R I E N C ERemote Customer Service RepresentativeArise Virtual Solutions, IncResolved a daily average of 40 customer inquiries via answering phone inquiries, and issues, and achieved an 89% customer satisfaction rating Increased customer retention by 75% through proactive problem-solving and personalized supportRecognized by supervisor for consistently exceeding customer satisfaction goals and providing exceptional service. 2022-2023A dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.J O S H U A M A H L U MC U S T O M E R S E R V I C ER E P R E S E N T A T I V ERemote Virtual AssistantGlobal Entrepreneurship Project, LLCImplemented administrative support by managing calendars, scheduling meetings, and coordinating travel arrangements that improved client's time to focus on board meetingsFacilitated and managed communication between clients and other company team members with external stakeholders through email correspondence using both Zoho and CRM, placing phone calls, and video conferences that improved 100% attention to their causes.2019-2021Remote Outbound Call Center AgentGlobal Entrepreneurship Project, LLCConducted outbound and received inbound calls to assist customers with inquiries, issues, and requests in a remote setting Utilized persuasive communication skills to engage customers, overcome objections, and close sales by effectively maintaining customer satisfaction at an average of 86% in turnover for customer purchases. Consistently met company standards for quality assurance measurements. 2017-2019 |
