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Click here or scroll down to respond to this candidateCandidate's Name
Pennsylvania EMAIL AVAILABLE PHONE NUMBER AVAILABLECore CompetenciesOral Communication Written Communication Customer Service Reasoning Decision Making Self-Management Computer Skills Qualification HighlightsExperienced in case management in an office and having the management skills and knowledge to apply policies and procedures to resolve issues and/or concerns, facilitating staff meetings, morning routines, and coordinating appointments. Medical field experience in hospital settings and experience in communicating effectively (both written and verbal) to provide customer service. Lastly, effectively balancing multiple assignments and appropriately prioritizing workload independently. ExperienceJanuary 1, 2022 - PRESENTAlden Park Apartments Ram Partners LLC, Philadelphia, PA 19144 Full-time (40 hours) Leasing AgentCommunication (Oral and Written) Communicate with 15-20 prospects daily, face to face, and facilitating applications using rent caf platforms by booking appointments and helping prospects apply. Using our qualifying criteria processes and by using Yardi systems, resulting in new applications on a daily basis to meet our sales quotas for the month. Daily communication with management, prospects who initiated their application after touring. Informing applicants of the status of their application, helping with troubleshooting issues, we may have with the application portal. The result of this is great communication skills, effective on every Phone call regarding new units available and any concerns with applications. written communication with management and other leasing specialists. Currently, one of the top leasing agents. Lastly, help applicants navigate the Rent Caf Portal system. Verify, confirm all applicants on our schedule. Expressed information (facts, decisions, and ideas) to individuals or groups clearly and concise by using Teams groups, emails, and media department., taking into account the applicant and nature of the information (for example, sensitive, controversial). listens to others and asks questions.Self-Management Displayed a high level of initiative, which resulted in new techniques and additives that helped the productivity of the office. Tried and committed toward completing assignments in a timely manner; worked independently with minimal supervision; and motivated to achieve daily goals. Set realistic goals that are in alignment with organizational goals and objectives.Decision Making this is an essential component of my job because I had to make conscious decisions on whether or not a prospect will have a successful move in and application result. This resulted in thorough but rapid decision making because appointments were made. Reasoning Identified regulations, laws, rules, principles, or relationships that explained facts, data, or other information.Customer Service I serve as the initial point of contact for new prospects, residents, and contractors. In addition, review information submitted by the requesting office to validate that the applications are submitted successfully, enters appointee information into alocal database Yardi system and refers the applicants application to the screening company called Resolve. Informs applicant of an Approval, Cancellation or Denial. On an as needed basis, works with applicants who may be experiencing difficulties with Completion of electronic forms related to the application submission. This process can take 5 minutes to complete depending on how interested and diligent the applicant is, also point of contact for all walk- ins, etc.Computer Skills Utilizing a wide range of office automation applications, reviews applicant's data ensuring that the submitted information matches the demographic data and that all required information has been provided. Some applications that are being utilized are Yardi, CRM, Rent Caf, Yieldstar, All Microsoft applications, Outlook, Teams, and any other related applications on a PC or Mac. Used computers, software applications, databases, and automated systems such as Microsoft Word, Excel, CRM, MS Bookings, Outlook, and Quickbooks Access to accomplish work. Including tasks such as entering, sorting and retrieving data. analyzing data.November 10, 2016 PresentModel /Actress/ Musician/ Singer Philadelphia, PA,- Freelance Independent ContractorCommunication (Oral and Written) Independently scheduled events, utilizing G suite Google Client appointments and event coordinating. Communicating with clients, staff, and technicians about event plans and requirements. Spanish speaking, advanced.Decision Making Makes sound, well-informed, and objective decisions. March 03, 2013 - November 10, 2016Center For Excellence in Eyecare, Kendall, FL Full-Time (40 Hours weekly) Special Testing/ Ultrasound TechSelf-Management As a special testing tech for the biggest ophthalmologists corporation in the country, I saw over 150 patients per day, providing guidance and conducting special tests to diagnose pathologies. Gathering information and reviewing files for doctors. Analyzing each problem inquiry or situation and identifying the scope and nature of the problem and then determining the appropriate action/s to take, assisting management with solutions. Tasked to meet with 30 doctors a day. This resulted in being one of the most tech savy and quick on my feet techs in the office. Office was open 5 days a week with all 30 doctors. Conducting exams on over 50 patients a day for 30 doctors.Communication (Oral and Written) Made determinations based on the patient's insurance eligibility. In addition, spoke to new patients about benefits, copays, and balances. This helped the patient understand their bill and left them confident in knowing what to expect which led them back to us office versus somewhere new.June 1, 2008 March 3, 2013Social Service Coordinators, Miami Lakes, FL Full-Time- Case Manager Self-Management Managed schedule, procedures all according to HIPPA rules and regulation standards. Help to reduce Medicare Premiums through government programs for over 50 social security recipients a day. Organizing filing systems, It was an essential part of my duties to analyze qualifications for different programs. scheduling in person appointments, meeting each states guidelines for the programs available in all 50 states.June 12, 2006 June 1, 2008English Tutor, Kendall, FL Part-Time- English Tutor/ College Student Self-Management Helped children with disabilities improve their reading and speaking skills. Awards, Skills, & Volunteer Starring in my first feature film Carmesi de Mariposa coming May of 2023 Typing Speed 50+ Words per minute Bilingual (Spanish), verbal and reading ability at advanced level PHL Live top 10 in Philadelphia for Latin Pop Music TV Personality on Telemundo 62 in Philadelphia with Actualidad Informativa Dancer |
