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Click here or scroll down to respond to this candidateCONTACTAddress : Cliffside Park, NJ Street Address
Phone : PHONE NUMBER AVAILABLEEmail : EMAIL AVAILABLESKILLSRetail business managementRetail sales professionalVerbal and written communicationComplex Problem-SolvingSales TechniquesWork Planning and PrioritizationStaff TrainingAdministration and ReportingMoney HandlingMicrosoft OfficeAccounting knowledgeEnd-of-Day ProcessesNight Audit ReportsBalancing TransactionsMultitasking and OrganizationComplaints ManagementHospitality service expertiseSafety and security proceduresOral and written communicationsFacility Maintenance MonitoringMail and packagesSupply ReplenishmentReservation ProcessingLobby HousekeepingDetail OrientedPhone and Email EtiquetteData EntryAttention to DetailPROFESSIONAL SUMMARYSeasoned professional with over 20 years of customer service expertise, 10 years in retail management, and 6+ years in hospitality. Known for methodical problem-solving and meticulous attention to detail. A proactive learner who thrives on challenges and values continuous self-improvement. Exceptional multitasking abilities and a track record of excelling in fast-paced environments. Recognized for reliability, punctuality, and organizational skills, with a creative edge and proficiency in language and writing. Adept at optimizing processes for enhanced efficiency and delivering outstanding results.WORK HISTORYFront Desk/Night Auditor, 03/2017 to 07/2023Comfort Inn - Edgewater, NJBalanced and audited all room tax charges, cashier reports, and guest house accounts for accuracyCompleted and transmit daily management/accounting reports with any supporting documentation Ensured the accurate accounting of the hotel revenues and expenses Prepared General Manager with daily, weekly and month end reporting packs Assisted in the set up of the complimentary breakfast service with hot and cold food juice, coffee and all suppliesAssisted in the washing, drying and folding of the hotel laundry, Followed Covid-19 guidelines including contact tracing masking social distancing when required Acted as the security point of contact during the night shift Handled safety protocols regarding fire safety and domestic disturbances Handled maintenance issues and tended to guests needs in a timely manner Received deliveries and packages from wholesalers and postal services Managed lost and found items and made sure guests received their belongings intactCommunicated with the General Manager to resolve discrepancies by requesting or providing informationRegistered guests, issue room keys, and provide information on hotel services, room locationManaged travel booking, rewards programs, answering phones and emails in a prompt and courteous mannerAccurately processed all cash and credit card transactions in accordance with established procedures iPosted all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bankRoutinely book guest reservations for individuals and/or groups that are requestedCHARLES WYNNShipping and receivingMaintaining stock levelsStock replenishmentVendor ManagementShortage ReportsInventory Monitoring and ManagementCritical ThinkingDelivery SchedulingPattern RecognitionProduct and service knowledgeFront Desk OperationsStrong Work EthicNight Crew, 02/2015 to 03/2016Stop and Shop - Emerson, NJManager, 06/2009 to 02/2015Frontier Liquors - Hackensack, NJ Processed cancellations, revisions, and information updates on changes Up-sold rooms whenever possible to maximize revenue Followed the overall seasonal demand reservation strategy as communicated by the hotel management teamPromoted teamwork and quality service through daily communication and coordination with other employeesEnsured guest special requests were fulfilled and properly delivery by guest services Issued, controlled and released guest safe-deposit boxes Complied with federal, state and local laws regarding health, safety, and alcohol services Performed other duties as assigned and requested more work frequently Excellent reading and writing skills were utilized when compiling records and guest reservation information Displayed the ability to speak, read, and write fluent English Practiced professional verbal and written communication skills Maintained mathematical skills, including basic math, percentages, and variancesProvided problem solving, reasoning, motivating, organizational and training abilitiesExperienced with Microsoft Word, Excel, Choice Advantage, Choice Privilege and Shift4 Dollars on the Net Provided perfect attendance Punctual Courteous and responsible. Replenished shelves and merchandise on and off the shelf Built a motivated night crew team with a well trained staff Stacked and transported all over stock to and from storage areas Reported all equipment failures and malfunctions to supervisor Socked stored and transported goods Stacked and piled lumber boards and pallets Tracked time spent on each task to increase day to day productivity Picked up incoming stock and delivered materials designated locations Stacked and stored pallets at the end of the shift to keep where house clean and organized Swept floors and stored equipment at the end of each shift Crushed boxes by both hand and machine.Coordinated buying and merchandising decisions for high volume liquor store as well as replenishment of stock Directed and supervised a staff of over 5 employees Assisted in training of other employees as well as new business owners Managed vendor claims and vendor issues Trained staff to deliver outstanding customer service Regularly maintained a positive back room inventory of less than 5% Found innovative ways to increase sales through display presentations and promotional pricing Ensured that appropriate levels of inventory for product lines are maintained Assistant Manager, 09/2006 to 06/2009Frontier Liquors - Hackensack, NJCashier/Inventory Specialist, 04/2006 to 09/2006Frontier Liquors - Hackensack, NJCustomer Service/Cashier, 05/2005 to 10/2005Multiplex Theaters - Edgewater, NJand ordered Set up and close cash registers as well as prepare deposits Approved inventory selection, ordered products and dispersed payer checks Managed the efforts of a staff of a staff of full and part time employees Received liquor orders and check against purchase orders for accuracy Kept inventory records of daily sales, lottery tickets, and merchandise Organized and development of monthly sales displays Supervised employees and handle day to day monetary transactions Turned business around by increasing sales and stock by over 50%. Maintained up to date knowledge on all products sold in the store and other locationDelivered superior customer service while working with associates to promote sales Proactively maintained all products and market trends Trained new employees on day to day operations of business Checked incoming deliveries, replenished stock and maintained product quality and rotationServed customers by answering questions and advising brands, sizes, prices as well as usesReferred to applicable law and regulations to decline intoxicated customers without conflictAppropriately delegated tasks to employees to allow store to be fully stocked and orderly Maintained up to date knowledge on all products in the store. Stayed focus during busy times and delegated tasks to employees to keep business running smoothlyInteracted with employees daily and assisted with customers with any questions, concerns or complaints Addressed issues in a professional manner Stayed attentive to employees by motivating them to succeed and improve Provided exceptional customer service by recognizing needs, questions and problems Handled cash and credit transactions in excess of $8,000 on a weekly basis Operated register, credit and lottery machine. Exhibited courteous attitude and worked efficiently under pressure Processed payments and checked identification for age-restricted movies Provided customer service and specialized information regarding movies, including plots and show times Frequently answered questions in person and over the phone. EDUCATIONGeneral Educational Development Certificate, 09/2005 Bergen County Technical Schools - Hackensack, NJ |
