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Richmond, VA United StatesEMAIL AVAILABLE, PHONE NUMBER AVAILABLEFully Work Authorized No Visa Sponsorship Required PROFESSIONAL SUMMARYResults-driven Information Technology professional with years of versatile experience in roles ranging from Help Desk Support to System Administrator and Network Administrator. Proven expertise in Cloud Administration and Hardware Technology. Adept at managing server systems, network infrastructure, and providing top-notch user support.Key SkillsOperating Systems : Windows Server, Windows 11,windows 10, MacOS, Android, iOSServer Hardware : Dell, HP, IBM, Hitachi, EMCNetwork : CCNA, TCP/IP servicesNetwork Devices: Cisco, Juniper, HP,Sonicwall,UNIFI Virtualization: Vmware, Hyper-VCloud: Azure,AWS,Office 365PROFESSIONAL EXPERIENCEIT Field Technician 02/2024 - CurrentM&H Consulting, Boston, Massachusetts manage hardware and software deployments & manage configuration, maintenance, and testing of IT equipment Provides technical assistance in solving hardware or software problems. Manage Active Directory security and distribution lists. PROFESSIONAL EXPERIENCETransition Period and Skills Development, Cambridge, MA 01/2023-Current Relocated to the US and successfully completed the Per Scholas A+ IT Support Boot Camp, earned the CompTIA A+ certificate.Senior System Administrator 12/2020 - 12/2022Dashen Bank, Addis Ababa,Ethiopia Managed and maintained daily tasks for physical/virtual server and storage systems with a performance improvement of 95%. Managed Active Directory and Microsoft 365 in a large corporate environment, contributing to a 80% increase in efficiency. Provided level two user support with a customer satisfaction rate of 95%. System Administrator 11/2018 - 12/2020SBI INTERNATIONAL HOLDINGS AG, Addis Ababa,Ethiopia Monitored data-center health and responded to hardware issues promptly, reducing downtime by 90%. Conducted routine and scheduled audits of all systems, including backups, ensuring a 80% data integrity rate. Installed, modified, and maintained systems and utility software on server computer systems. Network Administrator 06/2012 - 02/2017Land holding, Registration and Information Agency, Addis ababa,Ethiopia Managed daily activities of local and wide area network systems, improving network stability by 80%. Installed, administered, and tested network servers, operating system software, routers, switches, and cabling.EDUCATIONBachelor of Science (BSc),Computer ScienceMekelle University, EthiopiaPROFESSIONAL DEVELOPMENT TRAININGS Comptia A+,2024 (Certified) Microsoft Azure Administrator Associate,2023 Microsoft 365 Identity And Service,2022 Network plus,2020 |