Candidate Information Name Available: Register for Free Title IT Technician - Full-time Target Location US-NY-Niagara Falls Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Clarence, NY   +1 Street Address -207-0014   EMAIL AVAILABLE   https://LINKEDIN LINK AVAILABLE


Seeking a position in cybersecurity, information technology, or networking fields. In the process of obtaining CompTIA Network+
Certification with plans to get the CCNA Certification afterwards. Currently working as a Networking/Help Desk Professional
with a strong track record in delivering high-quality technical support. Proficient in handling tickets, phone calls, and emails to
assist users efficiently. Skilled in documenting, tracking, and resolving issues promptly while adhering to guidelines and
effectively resolving technical problems.
                                                       WORK EXPERIENCE

IT HELP DESK SPECIALIST - November, 2023   Present: PEOPLE INC., Williamsville, New York

(Serving over 150+ sites and 3,500+ employees in nine counties in WNY and Greater Rochester region)

         Field incoming requests from end-users via telephone and e-mail, adhering to SLAs through ticketing system (Kayako).
         Diagnose and resolve software, hardware, operating system, and network connectivity issues through remote
         connection (Ivanti/Meraki) or in-person.
         Reimage, prepare, and deploy hardware while managing inventory.
         Utilize Active Directory to document tickets, escalate issues, and resolve end-user problems.
         Collaborate with ISPs and third-party vendors to address connectivity issues and repair/replace equipment.

CUSTOMER SERVICE and IT SUPPORT - June, 2023   November, 2023 - HECTOR S HARDWARE, Williamsville, New York

        Assist co-workers with computer issues as needed.
        Assist customers locate items, help determine items needed to resolve home improvement projects and cashier.


DELIVERY DRIVER/DISHWASHER - July, 2022   May, 2023   PEPPERJACK S RESTAURANT, Albany, New York.

        Delivered food in a timely and courteous manner in the city and in residential neighborhoods.
        Assisted as dishwasher when needed.

LINE COOK AND DELIVERY DRIVER   April, 2022   August 2023 CHICKEN JOE S RESTAURANT  Albany, New York

        Delivered food in a timely manner in the city and in residential neighborhoods.
        Line cook and food preparation.

CUSTOMER SERVICE and IT SUPPORT - July, 2016   August, 2021: HECTOR S HARDWARE, Clarence, New York

        Assist co-workers with computer issues as needed.
        Assemble lawn mowers, grills and snow blowers.

                                                           EDUCATION

State University of New York, University at Albany                            Albany, New York
Bachelor of Science, Homeland Security, Emergency                             May, 2023
Preparedness With concentration in Cybersecurity with
minor in Psychology                                                           Cumulative GPA: 3.52; magna cum laude

Harkness Career and Technical Center                                          Cheektowaga, New York
Information Security, Cybersecurity and Networking                            June,2019

Williamsville East High School                                                East Amherst, New York
                                                                              June, 2019