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Click here or scroll down to respond to this candidateCandidate's Name
Contact Information:Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPROFESSIONAL SUMMARYAs an IT professional with many years of experience, I excel in troubleshooting and resolving hardware and software issues. My expertise extends to network, database, and systems administration, as well as software upgrades. Additionally, I have a proven track record in the installation of hardware for desktops, laptops, servers, and peripherals.Operating Systems: Desktop/Laptop - Windows (8, 7, 95, 98, ME, XP, NT3.51, 4.0, 2000, 7, 8, 10, 11 and Kiosk Workstation), Red Hat Linux. Server - Novell (3.12, 4.x, 5), Microsoft (2003, 2008, SMS, Cluster, NT3.51, 4.0, 2000), Active Directory Service, Thin Client, PBX, IVR, Video Server.Backup Software: HP Data Protector, Data Recovery, Seagate Backup Exec., Arc Serve.Implementation: Novell (3.12, 4.1, 5), Windows NT (3.51, 4.0, 2000), Migration, PC/Server Hardware (HP, Compaq, Dell, IBM, Mac, Gateway, Toshiba), Peripheral Hardware (iPad, iPhone, Droid Smartphone, HP LaserJet, Zebra Printers).Cisco: CCNA, Cisco IOS, Setup, Installations, Configurations, Security, Cisco Routers (1700, 3700, 2600, 3600), Cisco Switches (6500, 4500, 3700, MDS 9000, 3500, 4900, 2900, ATM 1010, MGX 4260), Cisco Intelligent Call Manager (ICM), Wireless routers, and switches security setup.Skills: Azure Active Directory, OneDrive, Intune Endpoint Manager, Active Directory administration, TCP/IP, DNS, VPN, firewalls, proxies, Wi-Fi, VoIP, application of 802.1x protocol,Kiosk systems, POS, CAMS, LOD, Labelviews, AS400, Attachmate, PeopleSoft, Business Object, TeamViewer, Dreamweaver, LogMeIn, Data Recovery, MS Office 360, MS Publisher, MS Access, VPN, PC Anywhere, Oracle, Outlook, Lotus Notes, Visio, AutoCAD, Internet Explorer, Adobe Acrobat, OneDrive, WinFax Pro, and more.PROFESSIONAL EXPERIENCEGA Foods (St Petersburg) - Desktop Support Supervisor (May 2023 - Present)Managed end-user devices and peripheral equipment.Assist with onboarding process and equipment setup for new hires.Document systems and create technical documentation for future referenceDesigned, architected, and managed end-user computing platforms.Proposed and implemented new solutions aligned with business strategy.TCP/IP, DNS, VPN, firewalls, Wi-Fi, VoIP, application of 802.1x protocol, and ability to troubleshoot network issues from endpoints within this scope, home network troubleshooting.administering and troubleshooting print services through printer servers and direct to IP printing and scanningSupporting multi-factor authentication (RSA, MS MFA, etc.)..Managed a team of 3 desktop support specialists, overseeing on-call scheduling, performance coaching, and personal developmentSuccessfully completed the Windows 11 migration project, overseeing project support, shipping and receiving of assets, storage of computer/communications-related assets, and hardware distributionAdministered User ID creation, permission for various systems, including AD, Azure, Office 365, BitLocker, PBX, ERP, NAV, Network, Exchange, SharePoint, Print server, and storage.Healthmap Solutions (Tampa) - Desktop Support Lead (May 2022 - April 2023)Provided end-user and call center support.Supporting multi-factor authentication (RSA, MS MFA, etc.).Managed IT equipment asset management and inventory control.Oversaw shipping, receiving, and storage of assets. Managed IT equipment asset management and inventory control, resulting in a 100% increase in accountability and efficiency.Oversaw the completion of 650 Windows and MacOS deployment projects within budget and ahead of schedule.Kobie Marketing Inc (St. Pete) - Asset Management/IT End user Support (Sep 2019 - Mar 2022)Completed MacOS Deployment Project.Managed Windows/MacOS support, Office 365 admin, MFA admin, Intune admin, DUO admin, VPN, Five9, and application support.Managed IT equipment asset management and inventory control. Completed Windows 10 Deployment Project, achieving a 100% increase in user productivity.Managed the repair/upgrades of 500 laptops/MacBooks, resulting in improved device performance and user satisfaction.Supporting multi-factor authentication (RSA, MS MFA, etc.).Consultant (Tampa Bay Area) - IT Support (Jun 2015 - Sep 2019)Sub-contracted for various projects, including system refresh and hardware refresh projects, resulting in improved system performance and user experience.Supported 800 of Windows 7 to Windows 10 migrations, Office 365, OneDrive, and BitLocker ensuring minimal disruption to business operations.Completed multiple migrations network projects, windows workstation projects, and server projects for the clients.Bausch and Lomb (Clearwater FL) - Jr. Systems Administration/IT Support (Jun 2011 - Jun 2015)Responsible for server/system upgrades for second shift support.Supported Network, VoIP, Security, VMware, Desktop, Laptop, iPad, iPhone, Android, VPN, Virtual Server, VLAN, SQL, Oracle database, etc.Completed Network switches refreshment project, and VLAN setup.Managed IT equipment asset management and inventory control.US Bank (North America Region) - Tech Support, Elavon (Mar 2011 - Jun 2011)Completed Credit security patches for all servers national wide. Installed, upgraded, and troubleshooted Windows Platform Servers for (Protobase software) Credit Card software for X number of North America Hotels, Bars, Restaurants, and Stores, resulting in improved system stability and performance.Honeywell (East Coast USA) - Desktop/Application Support (Jun 2006 - Mar 2011)Provided desktop support for 1200 of users in a Windows XP and 2000 environment, maintaining a 100% resolution rate.Supported over 30 software applications, including VPN, MS Office, Outlook, 3270 Terminal, Viruses protection, Lotus Notes, AutoCAD, SAP, resulting in improved user productivity.Ghost images, Break fix, and Printer support in a Windows XP and 2000 environment.Completed window XP migration.Managed IT equipment asset management and inventory control.Consultant (Feb 2005 - Dec 2008)Managed the rollout of 800 VOIP Phone systems for United Health Group, resulting in improved communication efficiency.Installed and upgraded Cisco Routers, Switches, VLAN, VPN, Video Server for 15 clients, ensuring network reliability and security.Sub-contracted for Insource Inc., AT&T, and The Computer Merchant, LTD.Acted as a Cisco Field Engineer in the Tampa Bay Area, setting up and installing Cisco Routers and Switches for new facilities.Traveled to client sites (Smith Barney, CitiGroup, Merrill Lynch) in Florida, installing and upgrading Cisco Routers, Switches, VLAN, VPN, Video Server, and performing network cutover.Completed multiple migrations network projects, windows workstation projects, and server projects for their clients.Anthem Insurance Company (North Haven, CT) - XP Project Manager (Sep 2004 - Feb 2005)Led the migration of 180,000 workstations from NT to XP nationwide within three months, resulting in improved system performance and security.Provided technical support and assessment for over 100 of department managers and regional teams over 50 states.Worked and manage, regional teams in the USA, and overseas (India) contractors between day and night shifts.Xerox Corporation (Connecticut Region) - Consulting (Sep 2003 - Sep 2004)Consolidated clients on budget-saving by replacing LAN printers, Faxes, Copiers, Scanners with Xerox Multifunctional Devices, resulting in 75% cost savings.Completed imaging scanning projects, and printers standardize for the company.Submitted monthly end reporting to show thousand dollars cost savings to clients.Tek System Inc. (Connecticut Region) - Desktop Support Level 2 and 3 (Jul 2002 - Sep 2003)Supported 28 clients, including Northwestern Mutual Financial Network, Lincoln Financial Service, Johnson & Johnson Medical, Sikorsky Aircraft, DHL, and Genvita Health Insurance, ensuring minimal downtime and maximum productivity.Handled helpdesk tickets, Lotus Notes, Ghost imaging, and installation of computer equipment.Deployed and installed 1200 of new and old equipment for end users, meeting all customer requirements and specifications.Setup and configured desktops and laptops based on customer requests in Windows XP.Completed multiple migrations network projects, windows workstation projects, and server projects for their clients.Champion Consultants Group INC (Connecticut Region) - Business Owner In IT Field (2001 - 2004)Recruited and managed 8 contract consultants for helpdesk/network support, ensuring adequate staffing levels and meeting client needs.Provided IT support services for clients such as General Electric Capital Card Services Corporation, BUCK Scientific Inc., and Reliable Tool and Die Inc., achieving high levels of customer satisfaction.EDUCATION/CERTIFICATIONSCisco CCNA Trained (Wave Technical, New York, NY)AAS Electronic Technology (Technical Careers Institute, West Haven, CT)Computer Science in C and C++ Programming (Norwalk Community Technical College, Norwalk, CT)PSM I Professional Scrum Master IPSPO I Professional Scrum Product Owner ICISA - Certified Information Systems Auditor |
