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Click here or scroll down to respond to this candidateCandidate's Name
O p e r a t i o n s E x e c u t i v e w i t h 4 + y e a r s o fe x p e r i e n c ePhone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE WORK EXPERIENCEUNDER GRADUATIONFirst Tech Credit Union Dec 2022 - PresentFinancial Services Representative Gained in-depth knowledge on basic functioning of different verticals within the organization and carried out study projects Successfully advised clients on investment strategies, resulting in an average portfolio growth of 10%. Managed a diverse client base, providing personalized financial planning and retirement solutions. Developed and maintained strong relationships with high-net-worth clients, resulting in consistent referral business. Consistently exceeded sales targets by identifying opportunities to cross- sell banking products and services. Conducted in-depth financial analysis for clients to identify financial risks and provide appropriate recommendations. Advised clients on various financial products and services, ensuring their financial goals were met.Amazon May 2019 May 2021Supply Chain Operations Executive Boosted Operational Efficiency: Remotely monitored assigned sites, ensuring consistent uptime exceeding 95%, and collaborated with teams to optimize performance. Bridged Communication Gaps: Streamlined collaboration between internal departments, sellers, and external agencies, reducing operational delays by 10%. Empowered Teams: Trained and coached associates, achieving higher compliance rate through effective performance management. BACHELORS IN ELECTRONICS ANDCOMMUNICATIONS ENGINEERING NEHRU COLLEGE OFENGINEERING AND RESEARCH 81.3%SKILLS SUPPLY CHAIN OPERATIONS PROGRAM MANAGEMENT PROCESS IMPROVEMENT DATA ANALYSIS PROBLEM SOLVING INVENTORY AND SUPPLIERMANAGEMENT PROJECT MANAGEMENT PEOPLE MANAGEMENT FINANCIAL SALES BANKING OPERATIONS CUSTOMER RELATIONSTECHNICAL SKILLS PYTHON, SQL DATA VISUALIZATION MS TOOLS MATLAB, VHDL, VERILOGDynamic operations professional with 4+ years of experience in supply chain and banking operations. I am a highly motivated and results-oriented professional with a strong work ethic and commitment to excellence. Proven expertise in delivering exceptional customer service and providing tailored financial solutions. Demonstrates strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. Data-Driven Optimization: Leveraged data analysis to trigger audits, identify issues, and propose features, leading to 10% improvement in key KPIs. Prioritized Seller Satisfaction: Developed SOPs and facilitated proactive problem-solving, resulting in increased seller satisfaction BankBazaar Nov 2018 March 2019Customer Relations Executive Fast & Accurate Verifications: Streamlined loan, credit card & insurance verifications, reducing processing time by 15% and ensuring high accuracy. Targeted Tele-calling Success: Exceeded sales targets by 3% through effective tele-calling, identifying customer needs and recommending suitable products. Top-Tier Customer Service: Achieved a 9.6 NPS score and customer satisfaction rating by promptly resolving queries, actively listening, and communicating clearly. Financial Expertise: Possess in-depth knowledge of various financial products, enabling confident product recommendations and sales success. Communication Master: Adept at engaging customers over the phone, building rapport, and addressing their concerns effectively. ESAF Microfinance Nov 2013 May 2014Assistant Manager, Bank Operations Assisted in managing daily operations of a busy bank branch, ensuring smooth customer service. Oversaw training and development of new employees, improving team productivity and efficiency. Successfully implemented new customer service initiatives, resulting in increased customer satisfaction scores. Helped develop and execute strategies to drive branch sales goals, exceeding targets by 20%. Lead site visits to measure client's satisfaction index and ensured superior customer experience Lead portfolio risk analysis, follow up and identifying root causes Industrial Experience ITI Limited, PalakkadTrainee Dec 2012 Jan 2013CERTIFICATIONS IBM DATA ANALYST IBM DATA VISUALIZATION WITHPYTHON DATA ANALYSIS WITH PYTHON DATABASES AND SQL FORDATA SCIENCE WITH PYTHON DATA ANALYSIS ANDVISUALIZATION PYTHON FOR DATA SCIENCE, AIAND DEVELOPMENTPERSONAL DETAILS US WORK AUTHORIZATION VISA CATEGORY: L2 LOCATION: BELLEVUE NO SPONSORSHIP REQUIRED FEMALE, 33 YEARS OLDLANGUAGES ENGLISH HINDI MALAYALAM TAMIL |
