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COTACT MEMobilePHONE NUMBER AVAILABLEAddressKuwait, Hawalli, B6Residency Street Address  TransferableDriving License ValidLinkedIn ProfileEmailEMAIL AVAILABLEWebsitePersonal PSHOBBIESFitnessSport CarsBoxingVideo GamesEXPERIENCE LETTERSSmart IT 2007Info Center 2008 till 2010Al-Nawasi Company 2009till 2010INC Technology and KuwaitUniversity 2010 - 2014Diyar United Company 2014 2019Al-Adan Real state Co,thanks lettersZAK SolutionCERTIFICATIONMCSE 365 MCSAvirtualization AzureESAMREFATIT Specialist, Senior Cloud Engineer AWS-AzureITIL FoundationOBJECTIVESAs a senior IT system administrator with extensive experience in managing complex IT infrastructure and enterprise systems, I am seeking a challenging role where I can utilize my technical expertise to optimize system performance, ensure high availability, and implement robust security protocols. My goal is to leverage my skills in automated infrastructure tools, network engineering, and cloud computing to support business growth, improve operational efficiency, and drive innovation. with a proven track record of successfully managing large-scale. EDUCATION2001-09 - 2005-05Bachelor of Science: Computer, Information Technology Al-ALSON Academy Institute for Computer& Information - Cairo PROFESSIONAL TRAINING AND COURSESPMP 6 45 Hours TrainingITIL Foundation TrainingCustomer Services and Communication Skills Training AWS Cloud Computing CourseCERTIFICATIONMicrosoft Azure Solutions Expert AZ-305MCSE 365 MCSA virtualization Azure Foundation Exchange 2016MCSE SharePoint 2013 DELL serversCertification HPE CertificationAWS Technical Training CertificationAWS Solutions Architect ProfessionalMCP IELTS 6.0 GTFoundation Exchange2016MCSE SharePoint 2013DELL servers CertificationHPE CertificationAWS Technical TrainingCertificationMCP IELTS 6.0 GTNINTEX WorkflowNINTEX AdvancedProcessesSTRONG KNOWLEDGEAWS CloudLinux Redhat Ubuntu OSAzure CloudITIIL FoundationWORK EXPERIENCES TOTAL 15 YEARSWorking as Senior Cloud Engineer with Youth Public AuthoritiesFrom Jan 2023  till CurrentReceived Azure with utilized cost and resources to up of 90 % 3 months since received I did reduce the cost to less 45% and add extra resources up 35 %I achieved one major project to migrate all on prem SQL database to Azure SQL Server Instance to reduce the cost and improve the elasticity and increase the availability this project reduced the of up to 60% of SQL separate license per applicationSecond major project migrate web application built by Node.JS with react to AWS cloud handle the Linux REHL OS setup and prepare the web server Nginx and Node.Js.Configure the S3 Bucket storage and Rout 53 for DNS and many tools in AWS I can clarify.Senior IT System EngineerFrom July 2019 till Dec 2022ZAK Solutions for Computer and systemDuties & daily routineManaging system backups and disaster recovery at client Site as Senior System Administrator am responsible for developing and maintaining the client's DC backup and disaster recovery strategies, ensuring that critical data and systems are protected in case of an outage or disaster.Conduct PM Visits to Clients mounted server or Implemented systems.Follow up with resident engineer about the status of logs event for Storages under warrantyresponsible for developing and maintaining systemdocumentation, including technical manuals, user guides, and other documentation that helps to ensure the smooth operation of IT systems.Projects AchievedBuild New Infrastructure using VMware and VCenter for about 210 VMs Configure 2 PowerEdge g10 R7401. Implement Veeam Backup along with Linux CenOS for ransomware protection configure the Dell Ecologic Storage. 2. joined to Crown Prince with a very ambition project to build up a SQL cluster to embody all running Apps and surrounded DB, however, challenge is that cluster multiple subnets, multiple SQL Nodes 2 DMZ site, and 1 production site.3. KJOC Upgrading SCOM 2012 servers to SCOM 22 on-prem On-place upgrade for critical application serversUpgrade DHCP DNS IIS and SQL database clone all windows 2022 Azure as redundant VM.System, SharePoint & SQL DB AdminFrom May 2014 to July 2019Diyar United CompanyDuties & daily routineMonitoring system performance: I must regularly monitor the organization's IT infrastructure to ensure that it is running smoothly and identify any issues that may arise. Responding to technical issues: respond promptly to any technical issues that arise by helpdesk, instantly contact client troubleshoot the issue, and resolve it as quickly as possible.Participating in system upgrades and maintenance: I must participate to monthly activities for system upgrades and maintenance activities, including testing new hardware and software before deploying it in the production environment. Analyzing system logs and data, regularly analyze system logs and data to identify potential issues before they become major problemsProjects Achived1. Migrate the internal SharePoint Portal along with on- Prem Dynamics and Exchange 2013 to the cloudPlatform.2. M365 Hybrid deployment, Migrate all SQL DB to Azure. 3. Transform all manual processes with HR forms to digital processes available via web browser and via Mobile App 4. HR Applications customer service. I am using Nintex forms, workflows, and SharePoint5. STC Telecommunication Contractor Diyar Company 2016-2017 SharePoint Implementation for customerservice center info site portal.Infrastructure System AdminFrom May 2010 to May 2014INC Technology, (K.S.C.C.)Duties & daily RoutineResolving complex technical issues: As a Tier 3 System Administrator, you are responsible for resolving highly complex technical issues related to the organization's IT infrastructure. This could involve investigating and resolving system failures, performance issues, network connectivity problems, and other issues that cannot be resolved by Tier 1 or Tier 2 support staff. Projects Achived1. Client Name Warba InsuranceImplement, and build Reliably high uptime hypervisor Hyper-V Data Center infrastructure along with the DMZ site From Power capacity till AD Configuration.2. KU College of Education (Idle College)To bring all physical servers into MS Hyper-V Server 2012 R2 Implement SCCM 2012 support image for up to 2000 PC System and infrastructure AdministratorFrom Jan 2009 to May 2010Al-Nawasi General Trading & Contracting Company (NTC Co.) Duties & daily RoutineResolved issues and escalated problems with knowledgeable support and quality service.Replace Servers hardware partsConduct weekly PM at client DCFollow up with Vendor to deliver the spare partsRaise monthly reports about our client to Technical manager Projects Achived1. Implement and Setup new Hyper 2008 8 server for Microsoft Innovation Center.2. Implement SCCM 2007Technical Support Engineer From 2007 to 2009Info Center Institute for training and courses,Support teachers and instructors to set up and prepares their virtual labs before classes.Create the flash cards for each courseCheckup all computers before class startedTechnical Support EngineerSmart IT Co., Kuwait 2006 to 20071. Answering calls and responding to emails from customers or end-users regarding technical issues or questions. 2. Logging and tracking technical issues in a ticketing system and ensuring timely resolution of issues by following up with customers or escalating issues to higher support teams.SKILLS SCALE3. Communicating effectively with customers or end-users to gather relevant information about their technical issues, and documenting the steps taken to resolve the issues.4. Categorize the issue based on SLA and assigned to appropriate technical team.TECHNICAL SKILLSPublic Cloud Platforms Microsoft AZURE Microsoft 365 all apps and service AWS Cloud platform Google Workspace Cloud GSUIT email services Virtual Appliance: FortiGateInfrastructure & Hypervisor Active Directory Domain Controller Microsoft Hyper-V VMware Hypervisor Citrix HypervisorPrograming Languages HTML JavaScript C++ XMLMessaging Systems Exchange Serves Exchange Online G-suit Email WorkspaceBackup and Replication Solutions Veritas Backup Exec Windows Server Backup and Restore Veeam Backup and Replication Veeam AWS cloud applianceNETWORKING Network Configuration Routing & Switching DSL routers + 5G Router Huawei Firewall Fortinet, E30, E40ANTIVIRUS EDR XDR Symantec End Point Security Palo Alto Sophos Mail security gateway Sophos XDR clientBUSINESS AND OFFICE TOOLS Power App, Power Automate Flow, Power BI,85%90%60%70%80%93%96%90%60%92%95%90%65%95%80%80%92%60%95%92%96%92%99%91%74%99%94%0.00%25.00% 50.00% 75.00% 100.00%MICROSOFT
MICROSOFT
AWS CLOUD
GOOGLE
GSUIT EMAIL
ACTIVE
MICROSOFT
VMWARE
CITRIX
EXCHANGE
EXCHANGE
G-SUIT EMAIL
VERITAS
WINDOWS
VEEAM
VEEAM AWS
SYMANTEC
PALO ALTOSOPHOS
SOPHOS XDR
POWER APP,
POWER BI,EXCELPROJECTSVISIOPOWER POINTSHAREPOINT
 Excel Projects Visio Power Point SharePoint Admin InfoPath NINTEX Workflow