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Title Case Management Service Delivery
Target Location US-TN-Jackson
Email Available with paid plan
Phone Available with paid plan
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955 Old Denmark RoadJackson, TN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: To operate in my leadership skills where Im able to grow within the organization, whileearning an income that is sufficient and cost effective.Skills:Strong work ethic, leadership skills, team builder, community skills, attentive learner/listener, problems solving, interpersonal skills, self-starter, display determination skills by setting goals.Holds a strong work ethic with emphasis on dependability, initiative, as well as taking pride in making accomplishments, bridging the gaps within the community in which we serve.EMPLOYMENTWayne Provision-Case Manager/Public Relation- 2022-2024 Essential Functions: Provides case management services for all assigned children, working with other family support providers for guidance and assistance. Maintains an average caseload of 5-10 children and families total. Conducts face to face interviews with each family and child (individually) at least one time per month or more often if needed. Maintains a working relationship with the foster and adoptive parents, teachers, therapists, CPS caseworkers, attorneys, child advocates, birth family, and significant others in order to implement successful treatment for each. Writes individualized planning programs (IPP), admission assessments, and monthly progress notes. Trains and supervises foster and adoptive parents in the implementation of individualized service delivery for each child placed in their home. Maintain appropriate boundaries between field professional, foster and adoptive parents, and personal issues. Respect the dignity and worth of children, foster and adoptive parents. Maintain childs confidentiality per agency standards and all applicable codes of ethics. Consider the environmental, cultural, safety, diversity issues and needs for the child, foster and adoptive parent and child. Identify and understand the strengths, abilities and competencies of the child, foster and adoptive parent. Assist the adoptive family with completing adoption subsidy process. Complete assignments timely.Caregiver of Tennessee Program/Intake Coordinator/Family Modeling Coordinator 2020-2022 Essential Functions: Responsible for ensuring that social serv ices are provided in accordance with all standards established by various local state and federal regulatory organizations including carrying ensure staffing coverage in compliance with the persons a personal caseload of up to 25 services and procedures needed to maintain staff. Ensure staffing coverage in compliance with the persons Independent Support Plan or the Memberss Person-Centered Support Plans. Administering facility personal policies, scheduling employees to minimize overtime hours, identifying training to family-based providers in accordance with federal state and agency requirements, evaluating the performance of House Manager and Direct Support Professionals, responsible for supervising the quality control program, vising supported living homes and family-based providers to monitor effectiveness and compliance, conduct services recipient follow-up on medical issues, assessment recommendations and individuals support plan implementation. Assists in crisis situations to prevent escalation and adhering to all policies and procedures.Jackson Housing Authority: File Clerk. Clerical 2021- 2021 Essential Functions: Responsible for developing and maintaining database, labeling and updating paper files, putting files digital or paper in the designated location, maintaining organization of tenants charts and or records, retrieve incoming information related to the clients, receive invoices and receipts. Responsible for improving the accurate of the filing system, training new hire file clerks in the department, attending all scheduled meeting, responsible for mailing out annual recertification to the tenants, responsible for submitting and logging and tracking all rent request, rent increase, inspection abatements and failed inspection and providing overall customer services to the department and outside of the organization.State of Tennessee: Business Employment Consultant- Jackson, Tennessee 20182019 Essential Functions: Ability to assist individuals with a disability local employment in the community, oversee a caseload of 30 individuals or more with job preparedness, interview skills and training, accompanying the individual to their initial interview, building relationship with the Vocational Rehabilitation counselors and potential employers, possess administrative & management skills, responsible for networking and marketing in the local community on behalf of the individuals job interest, responsible for attending web-training for higher education, responsible for resolving conflicts with families, required to track business contact, computer skills in Microsoft Office, Outlook, Word, and Excel, having the ability to communicate effectively with others in the community, required to provide monthly updates during the unit meetings to counselors, required to attend job fair at the America job center and other stakeholders, responsible for updating with field staff and regional supervisor weekly, responsible for identifying new partners in the community, conducting presentation for training purposes, required to submit services to employers, required to attend special events in the community each monthly, submitting monthly reports to supervisor by the 5th of each month, display leadership skills and abilities, responsible for job marketing and developing, scheduling appointments, implementing meetings when needed, skills in problem solving, responsible for attending upcoming events in the community, providing customer forces skills to clients and providing resourceful information to families, effective communication with the public, listening and advocating for customers in the community, responsible for time management/priority setting, responsible for collaborating updating information during each weekly and monthly meeting, responsible for resolving complaints, responsible for having personal knowledge of working with two or more state programs in the community.State of Tennessee: Case Management Program Specialist- Jackson, Tennessee - 2015-2018 Essential Functions: Possess administrative and management skills, have the ability to resolve conflicts in the work-place and amount families difficulties, Ability to build team players, display leadership skills and ability, organization skills, time management, manage a caseload of 35 or more daily clientele, implement weekly and or quarterly meetings, required to schedule appointments with clients, responsible for tracking monthly progress with sustainable data, responsible for updating the clients file/chart in the system/database, provide justifiable data for state auditing, required to make monthly and or quarterly visits to visit clients in the community, responsible for maintaining a current monthly and annual budget for clients, required to implement the clients individual support plan according to customer focus and his/her interest, required to report significant changes within regarding the client within (3) three to (5) five days, responsible for contact families regarding any changes to services and updating in the database, have fluent knowledge of computer skills in Microsoft Office, Outlook, Word, and Excel, having the ability to communicate effectively with others, required to communicate with the clients MCOs, responsible for completing monthly reports, submitting documentation monthly, required to complete all state mandated training and ensuring the provider agencies and adhering to their providers agreement.Support Solutions of Tennessee: Lead Support Employment Coordinator- Jackson, Tennessee -2011-2015 Essential Functions: Possess Case management skills, responsible for resolving conflicts, display leadership skills, required to recruit and train, responsible for providing on-going training to all staff members, require to travel to each region assisting, managing and training employees on Supported Employment protocols, responsible for ensuring that staff has received job coach training before working with the services recipient, computer skills in Microsoft Office, Word, Excel, Outlook, responsible for managing and implementation all Authorization & Invoice forms issued by Vocational Rehabilitation Services, required to complete all Supplemental Evaluation, Placement, Stabilization, Trail Work, Job Readiness reports once services has been rendered, responsible visiting each jobsite, in order to ensure that the weekly visits has been made, required to remain in compliance within the State guidelines and follow State procedures, responsible for making sure all staff receives job coach training, required to market/develop, build a relationship with the employer in the community.CareFocus, Inc., Supervisor/Team Leader: Jackson, Tennessee - 2010- 2011 (Jackson office closed) Essential Functions: Supervise Personal Assistants and Direct Staff Professionals, responsible for completing the all work schedules for the direct staff professionals, provided leadership skills, provide training to staff according to the individual-specific information, conduct fire drills, required to enforce medical management guidelines, responsible for review documentation and provided on-going training to staff, responsible for providing staff with shift coverage as needed, required to communicate with the individuals Independent Support Coordinators; as well as making them aware of any changes, responsible for managing a caseload of 30 or more clients, required to recruit clientele, responsible for completing supervisory visit every thirty days, required to conduct fire drills, responsible for entering information in the data system, responsible for contacting the case manager, required to serve as a mediator for family members, required to travel in the West, TN area to various countries to visit clients, required to complete weekly reviews, required to complete environmental inspection, responsible for training new hire staff through orientation training.Innova, Inc. Program Manager/ Quality Assurance- Jackson, Tennessee- 2008-2009 9( Office closed) Essential Functions: Responsible for coordinating the daily operation of habilitation facilities and applicable staff for promoting personal growth and independence of service recipients in accordance with state and program regulations CareFocus policies and procedures. Ensure that all vulnerable individuals receive a quality of life, computer skills in Micro Office, Word, Outlook, Word and Excel, responsible for track and trend all reportable issues such as but not limited to Protection from Harm.F&D Placement Services, Director of Operations/CEO- Jackson, Tennessee- 2003-2008 Essential Functions: Responsible for overseeing daily operations as the director, knowledgeable as Social Worker/ Case Worker, required to recruiter and trainer staff, computer skills in Microsoft office, Word, PowerPoint, Excel and Outlook, required skills as a employment planner, possess training in Human Resource Management, must be job coach certified, require skill as a marketing consultant, responsible for having employment skills tester and trainer, Must have CPR/First Aid Certifications, the ability to conduct referral intake interviews with new potential clients, Able to developing and securing jobs in the community for people with a disabilities, responsible for hiring, must be medication certified, required training in seizure management.Employability, Director of Employment Services- Jackson, Tennessee- 2000-2003Essential Functions: Possess knowledge with case manager, required knowledge as a social worker, ability to recruiter, responsible for daily operations/ office management, provided leadership skills, displayed team worker skills, communication skills, required to have knowledge of what train the trainer job duties requires, requires job coach certified, responsible for Human Resource Generalist, require marketing consultant, required employment skills, must be CPR/First Aid Certifications, required to supervise staff, required skills in handling the payroll; responsible for scheduling training classes; responsible for marketing and networking; responsible for scheduling interviews for optional employee; able to transporting individuals to the work-site.Education:Haywood High SchoolBrownsville, TN 38012Graduated in 1985, earning a High School DiplomaDegree:Bethel UniversityMcKenzie, TN., Organizational and Business Management/Bachelor of Science Degree.Graduated December 6, 2014Sorority Member:Sigma Gamma Rho- December 8, 2018SouthWest Workforce Development:Seated as a Board Member 2018-2019References:Available Upon Request

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