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PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYDynamic multilingual Coffee Shop Manager with a proven track record of success in fast-paced environments, dedicated to ensuring exceptional customer satisfaction.EDUCATIONMaster of Science in AgronomyTashkent State Agrarian University, Tashkent, UzbekistanPROFESSIONAL EXPERIENCEManagerAdulis Coffee & Roastery, Maryland April 2022  PresentOversee daily operations, including staff management, customer satisfaction, and achieving sales targets.Recruit, train, and supervise team members to maintain high standards of service.Ensuring customer satisfaction, and meeting the coffee shop's sales and profit goals.Effectively manage inventory, minimize waste, and ensure timely ordering of supplies.Uphold strict cleanliness and sanitation standards to provide a safe environment for staff and customers.Proactively resolve customer issues to foster loyalty and positive relationships.Adheres to safety protocols and review/approve daily paperwork.Parking AttendantSP Plus, Washington dc September 2023  January 2024Collecting and processing payments from customers parking in a parking facility.Greeting Customers when they arrived and departed from the parking facility and provides a positive customer experience with fair, friendly and courteous service.Handles cash and calculate any change, process credit card payments and upon completion provide receipts to customers.Resolves customers issues and answers any questions they have.Ensures safe and efficient flow of traffic in and out of parking facility.Adheres to all safety policies and procedures.Prepares daily paperwork and drop them by the end of the shift.WaiterSafary African Restaurant, Japan July 2017  January 2022Greet customers when they arrived, provide menus, and make suggestions based on customers preferences and greet when they departed.Take orders, serve food and drinks, and ensure hight quality service.Arrange and keep tables clean and tidy all times.Worked as part of a team to keep the dining room clean and organized during busy hours.Prepare billes and process credit card payments and upon completion provide receipts to customers.Adhere to helath department rules and customer service guidelines.Communicate and cooperate with kitchen and serving staff, and communicate any food safety issues to managment.Prepares paperwork daily by the end of the shift.SkillsStrong interpersonal and communication skills, with the ability to engage effectively with customers and colleagues.Thrive in fast-paced environments, maintaining composure and delivering high-quality service under pressure.Proficient in facility maintenance tasks, including carpentry, painting, and roadworks.Fluent in multiple languages (English, Nihongo-Japanese, Russian and Ahmahic), enhancing customer service and communication capabilities.Demonstrated ability to make sound decisions and resolve critical issues efficiently.