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Candidate's Name
Highland, Illinois Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEducationMay Street Address
Bachelors in Business AdministrationMcKendree University, Lebanon, ILGPA of 4.0Recipient of a Full Student Athlete Soccer ScholarshipExperienceOptician March 2024- PresentHighland Family Eyecare, Highland, ILEngage customers in personalized consultations to determine their unique style preferences, budget constraints, and vision requirements, guiding them through the selection process for frames and lensesConsistently surpass monthly sales quotas through effective client engagement and product knowledgeStay updated on latest eyewear trends, technologies, and products to provide informed recommendations to customersCollaborate with eye care professionals to coordinate patient care and ensure seamless delivery of eyewear servicesPatient Care Coordinator October 2023- PresentHighland Family Eyecare, Highland, ILCoordinate and schedule patient appointments efficientlyManage the appointment calendar, ensuring optimal use of clinic resourcesVerify patient insurance coverage and communicate relevant information to both patients and healthcare providersAssist patients in understanding their insurance benefits and coveragePerform general administrative tasks such as filing, data entry, as well as ensuring the accuracy and confidentiality of patient medical recordsManage phone inquiries and direct calls to the appropriate staff membersCollaborate with optometrists and other healthcare professionals to ensure seamless patient careCommunicate patient needs, concerns, and updates to the healthcare teamProcess patient payments and provide assistance with billing inquiriesAddress patient concerns or complaints in a professional and empathetic mannerEnsure that patient waiting areas are comfortable and welcomingSocial Media and Digital Content Manager May 2023 - September 2023World Wide Technology Raceway, Madison, ILCollaborated with cross functional teams such as marketing, design, and development to ensure content aligned with overall business goalsEngaged with internal as well as external contacts to create and maintain strong relationshipsAttended key client and vendor meetings via zoom while noting timelines and tasksScheduled, assigned, and organized tasks effectively on Monday.com while keeping track of completion statusManaged social media accounts and created engaging content to increase brand awareness and drive traffic to the website, boosting followers by 93% on InstagramIncorporated use of AI and new technologies within the businessManaged email marketing campaigns and created compelling content to drive conversions by 27%Provided and managed the social content for national events such as NASCAR, Formula Drift, IndyCar, and NHRAAssistant Manager June 2021 - May 2023GLIKS, Highland, ILUsed current trends, tools, and best practices to organize multiple social media accounts at the store levelHandled customer relations through social mediaConducted all opening and closing responsibilities that included morning and nightly bank deposits, approving payroll, checking new shipment, and making sure the sales floor was well-maintainedCollaborated with the regional manager on outreach efforts to secure and maintain the engagement of customersDigital Marketing Intern April 2022 - January 2023GLIKS Headquarters, Collinsville, ILGathered insights on posts uploaded to Instagram and Facebook and reported the qualitative and quantitative analytics to assist in making future decisions on online based projects such as SEO and paid media.Created digital campaign posts on graphic design apps like Canva to advertise new products, communicate sales, and engage followers on Instagram and Facebook.Completed personal tasks on organization apps such as Asana to organize and complete deadlines.Attended to important details to ensure that any clothes being used for photo shoots were prepared by size for every model.Collaborated in weekly meetings while note-taking to optimize ad campaigns such as the Simply Southern Tote campaign in October of 2022.